LD
Louis T
Active since May 2015
2
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0
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Reviews
2 reviews7 months ago
Alternative Part policy that nobody is aware of or accepted.
I have logged a claim for my vehicle windscreen replacement. Outsurance then authorized the claim and Glassfit was sent to replace the windscreen. They arrived with a alternative part to be installed and not an OEM. I did not accept this as the item is not the same as what is installed. Outsurance Claims department then informed me because my vehicle was older than 5 years their claims policy states that they will only use alternative parts. Nowhere was I ever informed of this or accepted it. The installation of alternative parts will devalue my vehicle when it comes to selling it as well as having an impact on any warranty claims if such should arise.
106 replies
133 months ago
V.I.P. Pets make it right
After logging a mail on the website I received a mail from Brynn Schott informing us that they reviewed the video footage and found that the teller was incorrect. He also informed us to collect the items at our convenience. Thanks Brynn for making it right!
0 replies
Review Distribution
5 Star
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1 Star
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