JW
Janet W
Active since May 2015
2
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2 reviews70 months ago
Mario Navarra, RomaCasa Furnishers disappoints.
I was overseas when my handyman accepted a quote from Mario Navarra to replace all the cupboards in a kitchen due to water damage. Six months after the cupboards were installed the wood on the doors under the sink started lifting. The reason being that in every kitchen I've been into the doors of cupboards are recessed so that the counter top has an overhang thereby protecting the doors. Mario made the doors flush with the counter top which dips slightly allowing water to drip when dishes get washed. The cupboard door actually juts out at this corner allowing water to settle on the door. Now he keeps making excuses as to why he has not given me a quote to repair the damage. Naturally I feel that any carpenter who knows his trade wouldn't have made that mistake. Therefore their advertising is also very misleading. The quote itself was a lie as Mario did not replace 4 of the cupboards. Be careful folks. This is shoddy workmanship.
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133 months ago
NO RESPONSE TO MY COMPLAINT OF POOR SERVICE
I SENT AN EMAIL TO MAESTRO'S AND NOT ONE OF THE SUPPOSED 4 OWNERS HAVE BOTHERED TO ACKNOWLEDGE MY UNHAPPINESS AT THE POOR SERVICE. THE BAR FACILITIES THEY PROMISED WAS NOT AVAILABLE AS THEY HAD BOXES STORED BEHIND THE BAR.<br> <br> The wedding function was spoilt because the decor lady they recommended put the bridal table in the wrong place with guests also seated at the table and some people having their backs to the guests.<br> The barmen and the champagne I asked for was not available.<br> I was the mother of the bride but was walking around taking orders while my son-in-law was looking for champagne.<br> Food and desert was dished up from out buffet and taken elsewhere - double profit??<br> Three glasses of water was spilt over 2 ladies and they were left to perch on the corner of the wet chairs.<br> One of the staff dished up her desert and sat behind the bar eating. She was also seen to lick the desert spoon.<br> There was a delay serving tea/coffee supposedly due to power cut. Guests had already left by the time these orders were brought through and left on tables. We were charged for this.<br> We all struggled to get liquid refreshment but plates were whisked away before we could have seconds.
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