EL
EDEREES L
Active since May 2015
2
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2 reviews12 months ago
Product Containing Bones
Hi good day Unfortunately no good news having the same problem once again with the product containing bones . my customers has returned the orders .i have been to Dawood again, this time i have been To Dawood 4 times this week . And i informed them that i am having the same problem once again. Theh replaced some of the cartons that i could not use .i bought some more boxes with different case numbers but still having the same problem with the product containing many bones almost like chicken neck bones . they have given me a another batch but the new batches they have is December batches .the January batches had no problems however i see a pattern of Decemeber Batches containing problems. I will attach the problem batches Please bare in mind that my case for 2022/2023 is still unresolved and up until today no feedback on the case. Total loss 750kg and no compensation or any feed back from that case Then i had new cases where i lost 250kg over December 2024 up until today still no feed back of the case still under investigation i was compensated one carton out of 250kg Then another case for January ,February march of this year where i incurred a loss of 240kg from this i was compensated only10 cartons I have been purcashing from Dawoods and i have been using your products for the past 10 years and in that 10 years i have never had any problem with quality or customers returning the orders . but if this continues i will definetly be forced to close my businesses . Because i don't buy as much as my competitors somehow i feel that my complains and me incurring all these losses make me feel like as a loyal customer It does not mean anything to Sovereign Foods it feels like my complains Falls on Deaf ears . because if i really mattered this problem could have long been resolved . Let it sink in i occurred a loss of 1240kg of your product containing bones and not up to the usual quality and standard of your own product . and yet i still remain a loyal and hopeful customer waiting. how much longer should i wait for feedback of the outcome of the investigation . because as it seems. It does not seem like its getting any better. Out of 1240kg of products that i and my business lost sovereign Foods replaces me with 110kg is this enough ? For being a loyal and continued customer. And still no feedback of the investigation even though i have provided everything that was asked of me . Please speak to management as I'm sure management is the only one that can help me at this stage Jackie and Radesh has been more then helpful with me but i really need this to Be resolved as soon as possible . Thanking you in Advance Ederees
0 replies
133 months ago
CS need to pull their fingers out of their b@ms
Candy Gordon [Email Removed]<br> To:M'Abraar Bhamjee' [Email Removed] Cell C Store - Campus SquareCc:M'Muhammed Surtee' [Email Removed] 'Ismail Ravat' [Email Removed]<br> 08 May 2015 08:52 AM<br> <br> <br> You forwarded this message on 2015/05/08 09:35 AM.<br> My seniors are CC'd on this mail<br> <br> The staff in CS need to pull their fingers out of their b@ms and start working...<br> CS trades at a loss and the lease agreement is being looked at by Cell C for that store<br> <br> That is just FYI for the staff - I know that they have been sending out their CV's yet they have not found alternate employment for over a year...<br> i.e. no one is going to pay you a salary for sitting on your backside doing jack sh!t all day besides YCELL... so get your act together cos as it stands, you people DO NOT contribute any positivity to this company... <br> <br> PS - you can send this mail to your mom, attorney, cousin, whoever the hell you would like to... <br> <br> My seniors will deal with me in their offices for the content in this mail - staff at store level can get over themselves!!!
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