JO
Jacobus O
Active since May 2015
2
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Reviews
2 reviews63 months ago
Buyback Lies and Broken Promises
I signed up with ACI in 2011 in my first year of work, an impressionable youngster blinded by the excitement of his first paycheck. The deal sounded great: pay for 45 units, but get 60, and (this is the key point that convinced me to buy in, seeing as I am a very risk-averse person), if I ever changed my mind and decided I no longer wanted this, I had a guaranteed buyback promise from ACI, at full value. Then we found out we were emigrating in 2016, and I tried to invoke that lovely buyback promise, only to be told sorry, that's not a thing, the best you can hope to receive if you go this route is to get R14000 back (out of R45000, so less than a third of the value). If I had known this up front, I NEVER would have wasted my time and money with this scheme. Using lies and trickery to sign people up for your product is disgusting, and even associating with salespeople who use such tricks doesn't say much about the integrity of your organisation. Be very careful about promises made to you when you're being wooed to join up with ACI. The salespeople will say anything to get you on board.
0 replies
133 months ago
Refuse To Let Me Cancel Contract!
I got a Red Bull Mobile data contract several years ago when I needed it. I have no complaints about the service I received then.<br> <br> I eventually moved over to a 3G bundle from a competing supplier, and even lost my Red Bull mobile SIM card somewhere along the way because I stopped using it.<br> <br> I periodically send emails to ask to have this contract cancelled--to the Red Bull Mobile billing email, to Red Bull Mobile customer service email, and eventually even to Cell C customer service email addresses--all to no avail. Nobody at this company deigns to respond to my requests to have my contract reviewed and cancelled, but come month-end, there is the bill, always arriving promptly and taking my money via debit order.<br> <br> It's been 3 years since I last used a single byte of data on that contract, and probably a dozen or more attempts to get this company to respond to my requests to cancel it.<br> <br> WHAT DO I HAVE TO DO TO GET THESE PEOPLE TO LISTEN TO ME??<br> <br> Slightly less importantly: If they ever wake up and get back to me, will they refund me all the debit orders for all the months I didn't use any data AND HAD ALREADY ASKED TO CANCEL?<br> <br> You have been warned.
76 replies
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