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PHUTI M
Active since May 2015
2
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2 reviews35 months ago
Very poor service and poor customers care.
The supplier is very poor in managing returns. I have reported to them that the item I bought was defective using their online return service. At the end of the process I was given a South African Durban address to send my parcel to. I was not give the recipient's details even after requesting for it 2 times on email. I was requested to send a test video which I did and they did not even comment on it. I couriered the item to the address and no one was at the address to receive the item. Now I have to pay for return of the item back to my address. At one time I was given China contacts whereas I was given the South African Address. Their communication is slow and not effective. They sent me couple of links to use for the return and non of them opened to a functional website.
0 replies
133 months ago
Good service
He took time to listen to my problem and attempted to meet my requirements.
76 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)