CV
Carl V
Active since Mar 2009
4
Reviews
0
Industries
Reviews
4 reviews42 months ago
Contract lenghth disagreement
I bought a fibre monthly contract by telephone on the discussed condition that it would be a monthly contract with no fixed time. I checked that the description on the first invoivc read "35MBPS monthly plan". Now that I want to give a months's notice I am told that I am tied to a "24 or 12 month" contracy. I asked to listen to the sales converstion, which I was told would be recorded, but to no avail. I spent 38 minutes on the phone but got no joy. Transferring me to "billing" resulted in my call being lost and I had to start again. Any idea what I can do next?
398 replies
62 months ago
Great Volvo specialists
Great service at reasonable prices. Loan cars and fixed time appointments available.. Brutally honest too. They do not sugar coat bad news!
0 replies
65 months ago
Complete disinterest in client needs.
On Friday 4th December I queried an entry on my Master card by telephone. at about 13H37. The agent promised to come back to me within an hour and put a block on my account the interim. He did not come back to me. On Monday I called and told the agent I am happy with the transaction. I was told the block is lifted I tested by doing an EFT from my current account which sailed through. When buying something later my credit card was still blocked! I phoned again to be told that I got security question wrong and now all is blocked pending a visit to a branch. The only branch near me has a queue of 20 people outside!!! I am 79 years old and simply cannot physically stand in a queue! Beside myself in anger! Will now have to borrow money until I can muster up the strength. Perhaps if I change bank they may help me?
112 replies
82 months ago
Proving my income to my bank!
I am a long standing, retired, 77 year old "Prestige"account holder who recently learned that I could switch to a "Consolidated" account and save a lot on bank charges. The call centre asked me to visit the nearest branch to do it. As our local branch had closed, I went to the Somerset mall branch. On my first visit I waited a full hour but saw no one as I had to leave to another appointment. Just a tad irritated! A week later I was very lucky and was seen by a gentleman after a mere 15 minute wait. Hooray! End of happy story. This gentleman asks for proof that I have an income!!! He has access to my bank account which clearly shows my monthly income in hard facts. Not a payslip which can stop when I lose my job, but hard and fast evidence of income derived from regular retirement policy payouts!! I have to get Liberty Life to confirm the amount that is reflected in my bank account for God knows how long. I must go back because it is a few hundred rand a month, but I am really reluctant. No explanation, nothing. Just that is the rule, take it or leave it attitude!
161 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
1 (25%)