ND
Nicole D
Active since Jun 2015
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Poor
Allows business to remove their ratings if they don't like it. Whats the point of rating a business
4 replies
16 months ago
Not updating credit report
This is not updated on the credit profile. Despite being paid End November. I've been told it will take 30 days. Been been 60 and the balance is the exact same as the starting balance
5 replies
17 months ago
Poor customer service
I called the cel c contract cancelation team on the 8th I got my cancelation amount and was told to email POP and call in 24hours to close the contract. On the 8th I made payment and email PoP. I called on the 9th and was told the payment isn't reflecting and to call back on the 10th. I called just now only to be told they can't find my number it shows as pre paid when they took my ID number thet said I cant cancel my contact as it up for upgrade and I said **** as I already was told I can't and got my stuff to cancel and paid. She then said the payment isn't reflecting and was told to call the customer care who doesn't care team. I called and spent 22 min on the call only to be transfered back into the que by njabulo. I called again and was again told the payment is not reflecting and that I must call back tomorrow I then asked to speak to the person I spoke to on the 8th who arranged cancelation she told me that they will transfer the call and if it cuts someone will call back. She released the line and no one called back. I want this sorted today or I'll go to my back by at 12 to cancel that payment I made and I won't make any further payments with cel c.
31 replies
18 months ago
zero rating
I am writing to formally express my dissatisfaction with the service I received from your company. Last week, I contacted your customer service department regarding a paid-up letter. Unfortunately, my experience was far from satisfactory. I was initially assisted by an advisor named Abinecia, who seemed unsure of the process. After requesting to speak with a manager, I was connected with Nadia, who was extremely rude and unprofessional. Her behavior caused me significant mental and emotional distress, and I ended up in tears during the call. Nadia claimed there was a system issue and promised to call me back once it was resolved. However, when I called back to confirm, I was informed that the system issue had already been resolved. Despite multiple attempts to speak with Nadia again, she refused to take my call. Later, I spoke with Abinecia again, who informed me that Nadia was on lunch. During the same call, Nadia finally took the call but continued to be rude and unprofessional, shouting and speaking over me. To date, there has been no resolution to my issue, and I am left feeling extremely frustrated and distressed. I request that this matter be investigated thoroughly and that appropriate action be taken to address the behavior of your staff and resolve my issue promptly. Thank you for your attention to this matter. I look forward to your prompt response.
1 reply
18 months ago
Unifi 000697Urgent: Immediate Resolution Required for Account Issues
I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received over the past two weeks regarding my account. Despite my attempts to resolve the matter, I have faced numerous challenges that have caused significant distress. Account Handed Over Without Notification: My account was handed over to your company without any prior communication. Consequently, I made a payment to the Unifi company, only to be redirected to your organization. Despite your claims of attempting to contact me via phone and email, I received no such communication and was subsequently charged a fee. Lack of Assistance and Communication: I have reached out multiple times for updates and assistance, yet my calls and pleas for help have gone unanswered. As a manager myself, I understand the importance of protecting the company's reputation and providing exceptional customer service. Unfortunately, my experience with your company has been far from satisfactory.Mental Health Concerns: During a conversation with one of your managers, I expressed feelings of extreme distress and asked if it would be best to end my life, as Unifi and your company did not care to help resolve the issue. Rather than addressing my concerns, the focus remained solely on the financial aspects and commissions. This lack of empathy and support has exacerbated my distress. Unfulfilled Promises and Call Handling: I was assured that my payment would be processed and updated by a certain date, with Nondomiso, the manager, promising to call me with an update and try to get a discount. However, this did not occur. Repeated calls for updates were met with dropped calls and unhelpful responses. An email from Austin provided the account balance but not the payment method. Subsequent communication with another representative resulted in further frustration. I was instructed to pay into an ABSA account (4060173734) and use a universal branch code. However, when I asked Nondomiso for the balance, she rep**** that she needed to check the account, which would result in additional charges. because that's all she cares about, Frustrated, I told her I'm going to pay the amount given by Austin, to which Nondomiso rep**** that this would not settle the account. Today, I paid R1450.Given these issues, I request the following:Immediate resolution of my account issues and a detailed explanation of the charges.Assurance that my account is paid in full, followed by the issuance of a paid-up letter by the end of this week. Improvement in your customer service protocols to prevent future occurrences. If these matters are not addressed promptly, I will have no choice but to escalate this issue on social media and through other channels. I trust that your company values its reputation and will take immediate action to resolve this situation .Thank you for your prompt attention to this matter.
0 replies
121 months ago
sttlement failed
<p>I got a settleent amount on the 30th june of 30% i immediatly paid it because my account is in arrears and i realy wanted to get it paid. Anyway i called monday was told ill get a letter they will req file to be closed and tuesday no nothing and finally on wednesday after calling and wasting airtime they said they will log the request i got a sms saying it will take 7 days. Later i got another sms saying i cant close the acxount because theres a balance i called very ticled off demanded to speak to a manager who told me the settlement wasnt registered and that she need to listen to call of friday to make sure the consultant said pay so much and the account will be closed im fuminh mad. I was told the manager would call back at 10 on thursday and im doubting that.</p> <p>What must i do now? I already spoke to a lawyer and wont pay more than i did. Im ready to reverse my payment which ive told cthem and they dont seem to care.</p>
3 replies
134 months ago
account paid days ago but stil suspended
I paid mtn R1080 on the 28th may, my account has been suspended, i called the 808 number got a recorded mag saying the call centre is closed i went to mtn store where i showed them proof of payment on my cell phone as i didn't have a printed copy because it gets emailed to me, they said they cant help me i asked for a email so i can send proof of payment after being ignored by staff and management i blew a gasket and they still refused to care, said i must email a closed centre dicqueries so i sent the pop and still nothing up till today i haven't heard a word from mtn or anyone i again called the 808 number held on for 20 min no answer i called three times on Tuesday... what I'm i supposed to do? No one from mtn cares to help i decided to make no further payments until this matter ia resolved. Now I'm waiting for lawyers letters and so on. Really dont care anymore i now have to use another sim card because my account with mtn is closed or blocked. And im missing alot of important calls and msgs
2 replies
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6 (85.71428571428571%)