JE
JusteE E
Active since Jun 2015
4
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0
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Reviews
4 reviews32 months ago
Outstanding work
From the initial consultation to the final inspection, Martin made the entire process seamless and exceeded my expectations. The high level of professionalism, the incredible efficiency, and the quality of work shown by Stoltz Electrical truly make them a force to reckon with.
131 replies
130 months ago
The Contact centre can learn from her
Hi Guys,<br> <br> I couldn't help but make you aware of my interaction with Elvira, I started a Smart Device application that turn out to be a Bad experience with every one I Dealt with specially Esther Pelele that could learn a few skills from Elvira.<br> Not only Esther over promised, she did not even bother to follow up despite me calling in several times to talk to her.<br> I finally spoke to Elvina today that made me believe that perhaps they are a few people out there that actually knows that customer service is all about.<br> Unlike every one else I spoke to previously, she did not tell me the person dealing with my application was on lunch or any of the other lame excuses, she took control, followed up like a pro until I actually received the device and this within hours of me talking to her.<br> <br> She was absolutely efficient, effective and to the point, so much so that I was under the impression I was dealing to a supervisor.<br> I think she could mentor some or her colleague especially Esther that is absolutely clueless to what customer service means.<br> <br> Thanks Elvira for coming through you definitely have a bright future ahead of you.<br>
75 replies
132 months ago
Shocking Service
I went to FNB today to get an SARB letter where I was asked to contact the Forex department then I was given an email as well.<br> While I was still there I tried calling the Forex/non resident department however the genius helping me gave the phone knowing very well it needed and employer code. When I ask her the way forward she simply responded eish!!!. So i decided to call with my own phone from the branch and this an hour later.<br> When i asked to speak to a manager,I was now approach by a lady that told me unlike what I was told the process actually takes 7 to 8 weeks to my surprise.<br> I asked her why so long but I was never given a reason,but i was told some paper work needed to be filled then send to south africa reserve Bank which was finally filled 2 hours later.<br> My concern is why waste 2 hours of my time for something that could have been done within 15 min?<br> Why would a service that considers itself innovative make you wait for 8 weeks for a simple letter.<br> Why does FNB want to chase his customers away because there's only so much one can take.<br> I am very disappointed for the service...
76 replies
132 months ago
My Worst Experience - GLF73791
I went to Intercare Glenfair center on the 27th November 2014 with my wife as I was preparing for my holiday trip not knowing this will turn out to be the biggest scam by far.<br> After I noticed one of the several SMS on my phone stating that my account will be handle to the attorneys if I did not make payment, I actually called to find out what was going on ,only to find out from the account department that I had an outstanding amount to pay of R411.85 which was rather perceived as a Joke because I had/ have a decent Medical savings account.<br> Nevertheless I requested to be sent the statement detailing what exactly needed to be settle which was in the middle of May I was for the first time sent the statement as you will see attached in this email clearly mentioning that I had 90 days to settle the outstanding amount.<br> <br> On the 11th of June which is exactly 17 days later I received an SMS asking me to settle R811.68 the difference due to Legal fees.<br> <br> Why should I pay for Legal fees (R 399.83 ) when I was told I had 90 days to settle account.<br> I see this as promoting Bad service and thief from patient.
76 replies
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