RC
Rory C
Active since Jun 2015
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Judy has been amazing
Judy has been amazing. Emphatic, kind professional and always willing to go the extra mile to assist - even during the most difficult of times.
0 replies
26 months ago
Everyone has been ve...
Everyone has been very professional and lovely to deal with.
56 replies
38 months ago
My experience with EZDebt has been a pleasant one
My experience with EZDebt has been a pleasant one. Zero friction from the get-go, everything explained nicely and the process was fast and simple. Saneerah, my portfolio manager, is an absolute star, very professional, responsive and courteous. Kudo to her and the team at EZDebt!
58 replies
102 months ago
Telkom connectivity and customer service issues - yet again!
Since yesterday midday, my VDSL line is not syncing correctly - resulting in connectivity that drops every 5 minutes. I work from home as a software engineer for an American company - and provide support over the weekends. I'm unable to do so currently because 1) I cannot maintain a stable connection, and 2) my IP keeps changing, causing issues with our server authentication and access. Can't get hold of anyone at the callcentre, not yesterday - not today. Tried using the app to log the fault, but it won't let me because apparently a fault I logged in April (144CRZ140417) is still open! Then tried logging a fault through the telephonic automated fault reporting facility - still haven't received an SMS confirming the fault. I need this resolved URGENTLY, since it affects my ability to perform my work.
210 replies
109 months ago
Still no resolution
<p>On the 14th April I posted a complaint about my VDSL - https://www.hellopeter.com/telkom/reviews/terrible-service-provider-15- ********** </p> <p> </p> <p>To date, there is still no resolution on the subject - despite numerous requests for assistance to resolve the problem. In summary:</p> <p> </p> <p>- I'm a Senior Software Engineer working remotely for an American company</p> <p>- I require high-speed VDSL for my work</p> <p>- My line is capable of 20Mbps, confirmed numerous times by various technicians</p> <p>- I'm paying for 20Mbps</p> <p>- I'm getting 10Mbps if I'm lucky</p> <p>- The line is incredibly unstable, and drops connection frequently</p> <p> </p> <p>Please can this be escalated to someone with the authority and expertise to resolve this problem once and for all, since it has now gone on since November of last year? I'm now out of patience and tired of excuses, you are affecting my livelihood.</p>
224 replies
110 months ago
Terrible Service Provider
<p>I'm a Senior Software Engineer for an American company. I work from home, and my internet connection is my bread and butter. In March last year we moved to a new house, barely 2 blocks from where we were getting 20Mbps. At the new house, we discovered we could get 20Mbps as well, despite being told the area only supports 2Mbps. Up until November, we've enjoyed stable speeds of around 17.5Mbps which I happily paid for. Then suddenly in November, our speeds dropped down to around 10Mbps, and on some days, couldn't even connect. We've had nuerous technicians come out, all to no avail. I'm paying for 20Mbps, but getting half that if I'm lucky. Almost every week, there are periods where we have absolutely no connection at all, not even the telephone line works - so there is something wrong there. Somewhere along the way, we also discovered that someone had downgraded us to a 2Mbps account without my authroity - but we managed to resolve that pretty quickly. Yet the terrible speeds persist. Most recently we had a technician come out, and he explained that we are on an IMAX High Speed port, but it's in bad shape. He also stated that Telkom will not replace it because they will be laying fibre down in 6 to 8 months. I find this ridiculous - they won't maintain the existing infrastructure because something better is coming in half a year or more? So am I supposed to just sit on my hands and pay for a line that barely works?<br /><br />I then looked at alternatives, and Telkom advertises that I'm in an area that supports LTE, and the package the site suggested to me for my area is the LTE Uncapped. Great, I don't mind paying for that if I get stable service and decents speeds. Yet, calling them, I got told that I'm in an area that supports LTE, but not the Uncapped package - how does that work? Surely the data package is independant of the area? I feel this is extremely misleading advertising, to the point of being discriminatory.<br /><br />In the interim, I'm stuck running on a rubbish line (which at the time of this writing is again entirely off - no ADSL, no telephone - again I've had to log a fault) and pay for something I'm not getting. I'm extremely dissatisfied with the service I receive, and feel like I'm being taken for a ride. Telkom's ineptitude is undermining my ability to provide an income for my family.</p>
168 replies
124 months ago
Telkom website almost unusable
I simply want to upgrade my ADSL from 10meg to 20meg. I have confirmed with 2 technicians that my line supports VDSL, I already have a VDSL capable modem, and checkadsl confirms that my line supports 20meg as well. I have attempted on several occasions to process my request via the website. The Chat feature never seems to work, I am unable to email Telkom via the site at all (the link is broken), and I've sent several Call Me Back requests via the Shop as well, all to no avail. I have no access to a telephone currently for unrelated reasons, so I was hoping to use the website to process my request. If one does not have access to a phone, is there no other channel of communication available?
75 replies
131 months ago
Still waiting - part 2
After numerous issues with my line not syncing after being moved having been sorted out, the only remaining issue was upgrading the line from 4mbps to 10mbps - which was requested right from the get go. I was assured that they could assist me and asked for permission to proceed. Permission was granted a second time on the 30/06 (why do I have to give permission yet again when I've asked for this on several occasions?) when Telkom responded to my previous HelloPeter complaint. To date, I have not had a single call, SMS, nor email to advise me on when this will happen, if ever. There is no order, or even a record of my request via Telkom's website. The SNR Ratio and Attenuation, as well as Telkom's own ADSL checker indicates the line will easily support 10mbps - I'm STILL stuck on 4mbps - so it can't be that my line just doesn't support it. Why is Telkom making this so difficult?
75 replies
132 months ago
Still waiting
I requested my account transferred to my new residence on the 4/06/2015 - I work remotely for a US based company and reply on this connection. Also wanted the line upgraded to 10mbps at the same time. The technician came out on the 17/06/2015, and after spending the entire day in and out trying to get the line to sync, eventually gave up at around 4pm. Note: there was a 2mbps line active and running prior to this at the residence. So the technician said that he would switch everything back to use the old line. Lo and behold, after switching back to the previously WORKING 2mbps line, suddenly that would not sync either. We tested different modems, including the technician's own, the line just didn't want to sync. The day after, the technician phoned to say that he was waiting for another technician to assist him on the exchange. By Friday, still no response - so I phoned him - he then informed me that the exchange was faulty? I then escalated the matter with Telkom. A new chap called me on Friday afternoon to say he would be here Monday morning. It's now 4pm on Monday, I've been without service for 5 days, no feedback, no technician and no joy.
76 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
3 (33.333333333333336%)