SL
Similija L
Active since Jul 2015
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2 reviews27 months ago
Worst FIRST experience buying a Mercedes Benz from this branch!!!
We bought a 2020 model GLC300d 4Matic and Mercedes Benz Menlyn in January 2023. The sales consultant's name is Monja, initially we were interested in the GLC250 and told her this upon our arrival. Monja showed us the GLC300d instead and started her sales pitch as to why we should go for this car instead. We went through the application process, was approved and the following promises were made: 2 new tyres will be fitted and brake pads and brake discs would be replaced. She also told us that the car was still in maintenance and service plan (but failed to mention that the replacement of brake pads/discs etc... were limited and that this limit was already reached before we even bought the car). The windscreen had a big chip in and she told us that it has been stopped and the car went through road worthy. We asked her to please replace the windscreen as the chip was quite big and disturbing. We waited weeks for this to happen. Afterwards we had multiple issues and complaints with the car, the fuel gauge stopped working (always showed reserve tank although we put diesel in), we reported it and the whole tank had to be replaced (we didn't even have the car for 2 months yet) we had to leave the car with them for a while and they wanted us to pay for a hire car (after fighting this, they gave us a loan car), brake system gave problems, she kept telling us they can't pick up any faults. Only to find out she never replaced the brake pads/discs as she promised before the sale was final (service guy showed us the record). We reported the suspension issue and were told that's how the car was built. After numerous back and forth, we eventually told Monja we no longer want the vehicle and want to cancel the deal. She told us to at least drive the car for a year as we will have a BIG shortfall. A year later we find out that the car's value is 300K less than what we bought it for...what a shock!! A whole Mercedes Benz GLC300d dropping it's value by 300K in a year (not the brand it portrays to be). We went back to Mercedes Benz Menlyn to enquire about this and asked them to give us an offer, to our surprise they couldn't make us an offer and referred us to We Buy Cars, who already offered about 300K less than what we bought it for. This was a complete *******, seems like the car was never worth the price they sold it to us for. Now we're getting the worst treatment from Monja, who clearly does not care that she ripped us off big time!! She has an attitude and told us we can go to the DP.
0 replies
131 months ago
My R499 contract keeps increasing every month
I signed up for a 24 month contract deal for R499 p/m including 200sms, 100 Anytime minutes and 300MB with a Samsung S5 in October 2014. For the last 3 months the amount has increased, I understood that there was going to be an increase on all contracts, but I thought this was once off and the new monthly amount would remain the same. The amount I pay varies now from month to month with the last one being R609.08 from R511 the previous month and around +-R530 the month before that. I tried calling their call centre to get an explanation, but couldn't get through at all after trying countless times. I sent emails and no response!! MTN is ripping me off as I still get the same package every month and I am on a Top-up contract so when it runs out I buy airtime and data bundles.
76 replies
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