HH
Helen H
Active since Jul 2015
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Exceptional service
What a pleasure dealing with Fieldbar. Kate went above and beyond to help me source and personalise a bottle for my daughter's birthday. The quality of their product is matched by the quality of the service - really exceptional.
0 replies
9 months ago
Inaccurate and misleading product descriptions and non-existent customer service
<div>Do not order from this company. I ordered the Helen Linen daybed sleepeer from them on 18 March and after weeks of chasing was finally given a date to collect it, which I did on 4 June. On getting it home and opening the packaging I discovered a catalogue of problems - the described size on the website was 800 x 1500, but it is 300mm longer making it too big for the space intended. It is a totally different colour to what was pictured. What is worse though is the quality - it is meant to unfold into a double sleeper bed, but there is zero padding on the base, just a wooden frame with some fabric over it. 'Dreamy guest bed' it definitely isn't. The photos and video are from another company's site - what is supplied is totally inferior. I've sent emails and exchanged WhatsApps with Lelo from the customer support team - despite numerous attempts to get a resolution and being told the matter would be escalated I've received no response from them since 12 June.</div>
0 replies
131 months ago
What a pleasure to be finally shot of ADT!
After 9 months of incompetence and appalling service from ADT I'm delighted to finally be free of them - though even the cancellation process was not without error. Having given notice on 18th June of my intent to cancel our contract it should have been terminated on 16th July (the 20 business days' notice required in the contract) however ADT still took payment for the full month of July - R551 rather than the R284.39 they were entitled to.<br> This seems to be par for the course for ADT - they take debits without authorisation (twice in our experience), fail to respond to emails/ calls to sort the problem out and are incapable of acknowledging their mistakes and apologising.<br> Do yourself a favour and switch to a security company that gives a damn about its customers and employs people who are vaguely competent.<br>
76 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)