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Marianca T
Active since Jul 2015
2
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2 reviews51 months ago
Excellent service - ALWAYS!
I have been a VIF member for a number of years now and have only received excellent service to date. After I received my latest box, I noticed that one of the earrings had a defect (1st time something like that happened). I informed them via Whatsap. They immediately responded and within less than a week I received a new set of earrings. I would definitely recommend them to anyone. Great service and stunning merchandise!
53 replies
131 months ago
NEVER do any laser work here
I placed an order with exact specifications on how big I wanted the wooden disks, what detail had to be on it (sent and email with the wording to them as well), even gave them an example of what it should look like, I painted the wooden sheets the colour I wanted it before-hand and asked the lady behind the counter to repeat and explain to me what I wanted, to be sure she understood (details were also given on the quote, of which I received a copy). I was very specific, as this was for my wedding.<br> <br> My fiance collected the goods when it was finished, but what they send me was not what I wanted at all! The disks were too small, the disks had burn marks on it, the wording was not on the disks, the wooden figures that had to be placed on top of the disks were too small and even varied in size.<br> <br> I sent an email to the email address on their card, just explaining what I asked for vs. what I received. A man (Johan) replied (I suspect he is the owner), but he was so unprofessional, sarcastic and even accused me of threatening his personnel. I would show my emails to anyone to judge whether I threatened anyone. It is just not the way I do things.<br> <br> Absolute horrible experience!
0 replies
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