BB
Benjamin B
Active since Jul 2015
5
Reviews
0
Industries
Reviews
5 reviews12 months ago
The public needs to know.
An Open Letter to Booking.com and the Public As the owner of Whale’s Way Ocean retreat, I’ve always tried to do right by our guests and uphold my obligations to our partners—even when things go wrong. But what recently happened with Booking.com has left me with no choice but to speak out. On 10 April 2025, a guest named Gertjie Van Keulen made an online booking for one of our rooms while I was already checking in walk-in guests who had physically arrived and confirmed that same room just minutes earlier. By sheer misfortune, the booking systems overlapped. I did my best—I called the guest immediately, offered them a better room with more features, and even reduced the price to half to make up for the inconvenience. They declined. I then waived all cancellation fees and kept the room on hold in case they didn’t find alternative accommodation. Despite following Booking.com’s own rules, going above and beyond, and taking a financial hit for something that wasn’t my fault—Booking.com still penalized us, billed us for the guest’s new accommodation (with no cost breakdown), and never even bothered to contact me to hear my side. This is more than unfair—it’s shameful. What this shows is that Booking.com can punish small businesses without due process, without facts, and without care. And worse: they’ll do it knowing we rely on their platform to survive. They know we’re vulnerable—and they use that power. I’ve had enough. Our business, like many others, is still clawing back from the disaster that was COVID-19. We’re doing our best with every cent we earn. Booking.com has shown no regard for this. No responsibility. No fairness. Just blind guest appea*****t and financial exploitation. It’s disgusting. And it’s time people knew.
0 replies
30 months ago
Thieving
Unfortunately this review is directed at a company I thought to be trustworthy and reliable which however have turned out to be as slippery and unreliable as much aftermarket automotive businesses. Subaru George, western cape are not as clued up as one would expect from one of only two registered and accredited subaru service in the WC. Had some ongoing issues with warning lights constantly illuminating of the dash. Take the car to Subaru George. At first a very pleasant experience, nice folks, quick diagnosis, decent quotation so sure, go ahead. Receive the car back. Not even a full day later, problem returns, absolutely no change. Phone in to tell them but only get through to one of the workshop mechanics. After explaining what was done and what was still happening, the guy seems to have a good idea of the problem. So i take the car back. This time requesting a written quote before work commences. Fast forward 3 days (today) still no quote, but my telephonic query this morning is answered with, we have fixed it, come fetch your car. I n head to the garage to collect to find an invoice substantially I higher in cost than the previous one to finish a job that was supposed to be done and fixed already. Above mentioned is mainly background info and only a portion of the major issue. When querying the 2nd invoice and why the previous (unsuccessful) repair job was not deducted from the second (yet to be proven successful) jobs interview. Reason- george branch has total monopoly over a 500km radius and as such, can totally getaway with robbing and *********** their chstomeres without any retribution of any kind.
0 replies
47 months ago
Theft
A large crew of spilltech employees trawling the beach in wilderness removing nurdles. This part is absolutely fantastic. However..... I am a spearfisherman, diving to provide food and extra income for myself, wife and kids. Whilst in the water hunting for dinner my bag was emptied of all contents of any value. The fact that this was not much is not the point. The fact is, the 3 items stolen out of my bag were stolen by a spilltech employee. Upon approaching the 40+ member crew, I was met with cold shoulders and bad attitudes. It is unfortunate that the crew leader/manager had no control over nor respect from any member of his crew. Long story short, if you see spilltech out and about, keep your belongings close by.
0 replies
125 months ago
Rediculous service and tall tales!
In November 2015, I took my vehicle to Global Autobody for some very basic insurance repairs. Knowing all too well that parts for my vehicle may take a while to get, I specified from the very first day that Global Autobody must assess the damages, take note of all needed part numbers and colour codes so that I could have my vehicle back until they had all the parts and had completed all the spray painting in order to only require a day or two to refit the parts and hand my vehicle back to me.<br> <br> After 3 weeks, with christmas rapidly approaching and many tall tails about parts being there or still coming, I had had enough. To add insult to injury, the person whom I had been dealing with telephonically seems to have a compulsive lying disorder. I established this when she would say she would call me back, only to tell me days after, when I called her back that there was no answer (I have a voicemail box, i return missed calls and almost always answer calls). This is on top of lying to me about the parts being there when in actual fact they were not.<br> <br> I mentioned all of the above to the manager last year, yet in 2016, Zani is still working there and STILL lying about returning calls....
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131 months ago
Wrong is right and right is wrong
I was attacked by 4 guys in the parking lot, beaten until unconscious and robbed of everything in my pockets. The security and management only had me to question as by the time I regained consciousness, the four attackers had high tailed it out of there. <br> <br> Since they only had me, I received a lifetime ban and nothing was done to help identify or locate the attackers. I have been supporting Truth for over 10 years and find this incident to be dispicable and utterly unacceptable.
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2 Star
2 (40%)
1 Star
3 (60%)