BG
Bruno G
Active since Jul 2015
3
Reviews
0
Industries
Reviews
3 reviews72 months ago
Scam?
I am also one of the upset customers at Luno. On 30 April 2020 I've deposited money into my Luno account. They then blocked my account and requested identity documents, which I've sent in immediately with no response from their side. After numerous attempts to contact them, my funds are still blocked and I can't access them. Is this a scam?
0 replies
74 months ago
scam?
It seems to be a scam. Placed order early January, was promised to receive it late January 2020. It is now April and still nothing. Tried to contact customer service, but they did not respond other than saying 'don't worry, we asked our sending-team to speed up the process'. Fortunately I've paid with PayPal and after having gone through a claim-process (to which DX did not respond at all), PayPal authorised a refund. I will never buy from DX ever again and I advise you don't either.
0 replies
131 months ago
Avoid ordering from them!
I've transferred R5000 via EFT for a stove purchase done online on [URL Removed] The transfer was confirmed and apparently the item shipped. Two days later I received an invoice from a courier company, claiming another R2610 to pay for custom duties. The webpage however does not inform me that there will be custom duties for me to pay (it states all prices are in ZAR and including VAT). It doesn't even say the goods are coming in from overseas.<br> When enquiring about it, Isabela encourages me to still pay the invoice, and promises to refund me within a week. Later on the phone she insists that without my payment the item will not be delivered, as Affordables wil not do the payment in my behalf but 'may' refund me afterwards. Since I did not have sufficient proof that the item is really at custom services, my lawyer advised me not to pay anything more, so I didn't. My request for refund remains unanswered to date. Turns out the company does not exist (address doesn't exist and registration number cannot be found on CIPC). Also the courier company is very possibly a fake and connected with Isabela.<br> I've opened a criminal case with SAPS today.
0 replies
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