JS
JO-MARIE SWANEPOEL
Active since Aug 2015
13
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0
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Reviews
13 reviews116 months ago
DOUBLE DEBIT
<p>I WENT SHOPPING THIS MORNING AND MY CARD WAS DECLINED TWICE. WHICH LOOKS EMBARRASING ! AND I HAD TO PAY FROM ANOTHER ACCOUNT. I GOT HOME AND SAW TWO NOTIFICATIONS ON MY CELL PHONE. WHEN I EVENTUALLY GOT THROUGH TO THE CALL CENTRE</p> <p>(END OF THE MONTH) THEY HAVE A PROBLEM AND IT DEPT WILL FIX IT. HOW MANY CUSTOMERS ARE THEY GOING TO DOUBLE DEBIT TODAY. (AND INTO THE RED) MISTAKES LIKE THIS NOT ON.</p> <p>WHEN I ASKED WHEN IT WILL BE REVERSED SHE DID NOT WANT TO COMMIT TO A TIMELINE.</p> <p>REVERSE NOW.</p>
106 replies
118 months ago
ONLINE
<p> I TRIED TO DOWNLOAD ABSA.S NEW ONLINE APP. IT WOULD NOT WORK EVEN BEFORE I GOT IN. THEN I READ THE COMPLAINTS - IT COMES DOWN TO ABSA ALMOST EXPECTING EVERY CLIENT WHO DOWNLOADS THIS APP TO ROOT THERE DEVICE AND THUS MAKING THEM SELF SECURITY VUNERABLE/ I DID NOT KNOW WHAT ROOTING WAS AND HAD TO READ UP ON IT. COULD BE PROBLEMATIC IF NOT DONE RIGHT. A BANK EXPECTING THIS FROM CLIENTS FOR AN APP IS NOT ON. THE APP SHOULD WORK FOR ME NOT OTHER WAY AROUND.</p>
53 replies
119 months ago
NOT ATTENDING TO QUERY & COMPLAINT
<p>I HAVE SEND EMAILS TO INFO & LOGGED A COMPLAINT FOR WHICH I AM STILL AWAITING A REF NO.</p> <p>CAN SOMEONE SERIOUSLY NOT JUST PHONE ME TO RESOLVE THIS. NOW I HAVE TO KEEP SENDING</p> <p>THE SAME ORIGINAL EMAILS WHICH ARE NOT BEING READ BECAUSE THE SAME QUESTIONS ARE </p> <p>BEING ASKED. PLEASE READ STOP DOING EVERYTHING AUTO AND ATTEND TO YOUR CUSTOMERS </p> <p>COMPLAINT . THANK YOU MR. MASOLANE WHO DID ANSWER ME BACK IN THE BEGINNING BUT THIS IS</p> <p>ON GOING BECAUSE I HAVE TO BEEN CERTAIN THE BRANCH IS WITH YOU BECAUSE THEY DENIED MY REQUEST. THAT IS WHERE THIS ALL STARTED .</p>
159 replies
119 months ago
QUERY GTXPROD2
<p>I SEND A EMAIL TO INFORMATION ON MONDAY BECAUSE IT IS A QUERY WITH WHICH THE </p> <p>CALL CENTRE AND BRANCH CANNOT HELP ME. GOT A AUTO REPLY BACK WITH REF NO GTXPROD2.</p> <p>48 HOURS LATER STILL NO CONSULTANT HAS PHONED ME. GOT THE SAME AUTO REPLY ON SECOND EMAIL.</p> <p>CAN SOMEBODY JUST HELP / ANSWER THIS QUERY? </p> <p>THANK YOU</p> <p> </p>
0 replies
120 months ago
DIRECTAXIS
<p>I WROTE A COMPLAINT ON 8/06 ABOUT MY DEBITORDER REQUEST BEING STUFFED UP.</p> <p>I GOT CALLED BY THE COMPLAINTSEPT. WE COULD NOT SEE EYE TO EYE ABOUT THIS SITUATION </p> <p>BUT HER LAST WORDS - I WILL CALL YOU BACK WITH AN ANSWER FROM THE BANKING DEPT. STILL WAITING!</p> <p>WELL I HAD TO RESORT TO ALTERNATIVE ARRANGEMENTS SINCE MY DEBIT ORDER IS GOING OF TOMORROW-</p> <p>AND NOT WHAT I REQUESTED. DONT BOTHER ANSWERING WITH YOUR COPY AND PASTE ANSWERS BACK. TO LATE. GOT MAIL YESTERDAY FOR A NEW PRE-APRROVED LOAN. NO THANKS . BAD SERVICE...</p>
159 replies
120 months ago
DEBIT ORDER
<p>PHONED ON MONDAY TO CHANGE MY DEBITORDER DATE FROM END OF JUNE TO JULY BUT THE CALL CENTRE WAS IN A HURRY AND NOT LISTENING TO WHAT DATE I WANTED. THEY SEND ME CORRESPONCENCE AFTERWARDS AND GUESS</p> <p>WHAT THE DATE I I REQUESTED WAS WRONG. I EMAILED -NO ANSWER. I PHONED . I SORRY WE HAVE TO LISTEN TO</p> <p>THE CONVERSATION. I WAS CLEARLY INSTRUCTED ABOUT THE POLICY ON HOW MANY TIMES A DEBIT ORDER CAN</p> <p>BE CHANGED. I SERIOUSLY WILL NOT CHANGE IT 2 TIMES IN ONE WEEK . GIVE YOUR EXCISTING CLIENT THE BENEFIT</p> <p>OF THE DOUBT. YOU MADE THE MISTAKE. </p>
106 replies
124 months ago
AMOUNT OF FOOD
I KNOW EVERYTHING IS EXPENSIVE ESPECIALLY FOOD BUT THE AMOUNT OF TAKE AWAY<br> MEDIUM CHIPS I JUST RECEIVED FOR THE PRICE IS NOT ACCEPTABLE. I USED TO RECEIVE<br> A LOT AND THE PRICE HAS NOT GONE UP RECENTLY SO WHAT IS THE SCAM HERE! THE WORST<br> IS PUTTING HOT CHIPS INSIDE A CARDBOARD BOX. WHEN I GOT HOME - IN 5 MINUTES THE<br> BOX WAS ALMOST SOAKED THROUGH. THEY CALL IT PAPER OF EVEN STYROFOAM PEOPLE. <br> NOT ON. ( LARGE CHIPS IS PROBABLY ONE CHIP EXTRA )
0 replies
126 months ago
LOAN APPLICATION
TWO DAYS AGO I PHONED TO MAKE A SMALL LOAN. WENT THROUGH THE WHOLE QUESTION<br> SECTION. EMAILED THEM THE PAPERS THEY REQUESTED. THEY KEEP SENDING SMS- YOUR<br> APPLICATION IS APPROVED- TO FINALIZE PHONE A CERTAIN. PHONE THEM. DIFFERENT STORIES.<br> WE WILL ESCALATE./ WE WILL PROCESS. - PHONED 24H LATER AGAIN. AGENT CAN NOT FIND MY<br> DOCS I SEND. FINDS IT. SOMETHING ABOUT NOT BEING PROCESSED. WILL COME BACK TO ME. ASKS ME THE SAME QUESTIONS AS WHEN I APPLIED!! <br> SENDS ME THE SAME COMPUTERISED SMS WHICH ASKS FOR DOCS!! NOW 48 HOURS LATER<br> STILL NOTHING. HAVE I GOT THE LOAN OR NOT.? THE ONE HAND DOES NOT KNOW WHAT THE<br> OTHER IS DOING. ARE THE AGENTS NOT SUPPOSE TO SEE ALL THE CALLS MADE. IF A REF NO<br> FOR THE APPLICATION WAS GIVEN FROM THE START IF WOULD HAVE BEEN LESS OF A HASSLE.<br> 2 SMILEY FACES ON A WHOLE PAGE OF COMPLAINTS SAYS IT ALL
75 replies
127 months ago
SOMEONE DOING THERE WORK
FINALLY AFTER 5 MONTHS OF BATTLING WITH OUR DEBIT ORDER ISSUE WE GOT TO<br> A PERSON WHO WENT OUT OF HER WAY AND WHO IS TRYING TO SOLVE THIS . <br> THANK YOU LARA DANIELS. CUSTOMER LIAISON CLERK<br> MR CHRISTOPHER WEYERS CAN CERTAINLY GO LEARN ABOUT CUSTOMER SERVICE.<br> NOT ANSWERING EMAILS / NOT FOLLOWING UP ABOUT COMPLAINTS/ NOT SOLVING THE PROBLEMS<br> OR EVEN INSTRUCTING PEOPLE UNDER HIM TO INVESTIGATE ACCOUNTS ISSUES THAT DRAG ON.<br> 5 MONTHS ON ONE ISSUE IS TO LONG ALL DUE TO NO SERVICE.<br>
75 replies
128 months ago
NOT DOING AS REQUESTED
I PHONED THE CREDIT CARD DIVISION TO ACTIVATE MY CARD FOR USE OVERSEAS.<br> CONFIRMED EVERYTHING AND WAS TOLD IT IS ACTIVATED FOR THE TIME OVERSEAS.<br> IT BOTHERED ME THAT THEY DO NOT SEND OUT CONFIRM SMS OR EVEN A EMAIL BUT LEFT <br> IT THERE BECAUSE I WAS INFORMED IT IS DONE.<br> GUESS WHAT - TRIED TO USE MY CARD THIS MORNING - NOT WORKING.<br> I COULD HAVE BEEN REALLY STUCK BUT COULD LUCKILY EXCHANGE<br> SOME CASH I HAD ON ME. <br> WHY CAN PEOPLE NOT DO THEIR<br> WORK. !!
75 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
8 (61.53846153846154%)
1 Star
3 (23.076923076923077%)