VP
Vinay P
Active since Aug 2015
3
Reviews
0
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Reviews
3 reviews59 months ago
AFRICAN ***** IS A SCAM!!
This “company” is a scam. They’re advertising a premium male grooming device that’s comes with a premium price tag however when the actual device arrived, it is actually a cheaply made China mall knock off, with this company’s badly placed sticker on the box. Also, the badly written instructions clearly state that it is only for use on the facial area...nowhere else! When trying to return the device, since it’s not at all what I expected, their support email address bounces, have not responded to my Facebook messages and hidden my comments on their social media posts. DO NOT FALL FOR THIS SCAM!
0 replies
117 months ago
Pay Back My Money!!!
<p>I recently had a billing issue which I needed to clarify with Afrihost. I currently have a mobile 10Gb + 10Gb package. </p> <p> </p> <p>Called on Thursday, 25th August, and spoke with James. There were discrepancies with amounts debited from my bank account VS what Afrihost said I owed them. James was helpful in that aspect.</p> <p> </p> <p>However, in reviewing my statements online I noticed that I was being billed an additional R297.00 every month for uncapped 2048 kbps data. When I enquired with James about this additional amount, he stated that I still have an active uncapped 2MB data bundle.</p> <p> </p> <p>I previously had both my ADSL line and data bundle managed by Afrihost, which I cancelled in FEB 2014!!!! Or so I thought...</p> <p> </p> <p>James explained that when I cancelled the line, I neglected to inform them that they should cancel the data as well! WHY WOULD I CANCEL THE LINE AND KEEP THE DATA?? Clearly the one doesn't work without the other. </p> <p> </p> <p>Well apparently, as James put it, one can still use the data on another line ADSL line (family friends, etc.). </p> <p> </p> <p>Not once in my interaction with Afrihost in Feb 2014 was it mentioned that I needed to cancel both items separately (ADSL line and the 2MB data). I assumed that the package was cancelled altogether because I received confirmation that the line was cancelled and also because nothing else was mentioned by Afrihost, who was the manager of both. </p> <p> </p> <p>When I enquired about the manner in which this entire cancellation process was handled, James advised that they would amend the process going forward so that future customers would be made fully aware of the process! This does not help me since I've been paying for something I assumed was cancelled (and therefore not using) FOR OVER 2 YEARS!!!!</p> <p> </p> <p>When I asked if this process was within the rules and guidelines of the Consumer Protection Act (CPA), (after holding for more than 30 min while James no doubt went to consult with his line manager) I was referred to Afrihost's general terms and conditions, specifically section 12.2 (screenshot attached) regarding Term and Termination. </p> <p> </p> <p>The clause states that clients need to specifically indicate a required process regarding cancellations wherein failure to do so, Afrihost will not be held liable. </p> <p> </p> <p>I ask you this, how was I supposed to know that I had to send 2 separate notices of cancellation for 2 separate products which were bundled together and managed as 1 product by Afrihost, if Afrihost neglected to mention this???</p> <p> </p> <p>You don't know what you don't know and the failure of Afrihost to advise of the COMPLETE correct process to cancel these products is gross misconduct from the Service Provider to provide a clear and concise termination of service process, which is in violation of the CPA. I REPEAT, NOT ONCE WAS IT MENTIONED TO ME THAT I NEEDED TO OR HAD THE OPTION TO CANCEL BOTH THE LINE AND DATA SEPARATELY!</p> <p> </p> <p>James advised to contact the accounts department the next day as their working hours are fomr 8am to 5pm daily. When trying to contact Afrihost’s accounts department on Friday, 26 August, I held on the line for more than 20 minutes (with no option to request a call back).</p> <p> </p> <p>I would like for a manager from Afrihost’s accounts department to contact me ASAP regarding this matter and advise on when my over 2 years’ worth of R297 monthly payments will be refunded to me!!</p>
0 replies
130 months ago
Unwilling to assist!!!
I received a 20 day notice stating I was going to be reported with the Credit Bureau and that I should contact the Accounts Department to make arrangements to pay the arrears on the account.<br> Upon calling the Accounts department, I was advised that there is nothing they can do once the account is in the process of being sent to a debt collection agency, even though I called before the 20 day period was reached, and that I need to wait for the collection agency to contact me.<br> I am trying to make arrangements to pay the account and Direct Axis is not willing to assist me. I am trying to prevent my credit record being tarnished and they could care less. I do not want the account sent to a debt collector and want to settle the arrears so that the account can continue as normal.
75 replies
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4 Star
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)