LM
Lerato M
Active since Sep 2015
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
Very good with customer service, friendly staff, very affordable , one of their staff by the name of Simphiwe he assisted me telephonically I was so happy with the service, I can recommend prime to anyone
Very good with customer service, friendly staff, very affordable , one of their staff by the name of Simphiwe he assisted me telephonically I was so happy with the service, I can recommend prime to anyone . Thank you prime I'm now a happy customer.
53 replies
22 months ago
I had a good experience with Prime South Africa,they made things easy for , calling me, explaining everything,they gave me a very reasonable price,very good insurance company in South Africa,I recommend Prime to anyone who like to have insurance,I'm happy
I had a good experience with Prime South Africa,they made things easy for , calling me, explaining everything,they gave me a very reasonable price,very good insurance company in South Africa,I recommend Prime to anyone who like to have insurance,I'm happy customer.Thanks Prime ! Tshidi Matshubeng
53 replies
23 months ago
Mark,Mark ,Mark this guy works at Nissan The Glen,he helped me to get my new car actually I did close to nothing, he did everything and I was surprised to hear good news, I'm massively Thankful
Mark,Mark ,Mark this guy works at Nissan The Glen,he helped me to get my new car actually I did close to nothing, he did everything and I was surprised to hear good news, I'm massively Thankful. Yours Faithfully Tshidi Matshubeng
0 replies
52 months ago
Sim swap issues
Two years ago I got a contract with cell c and I was on a different network, I had to port my number and get a sim swap so I can be on cell c ,I was busy as work and ask one of my colleagues to go and do the sim swap with my details and documents .when he got there they did a sim swap on his name and details but not mine and he told them his doing it on someone's behalf. Now that was okay coz in my knowledge I had thought they did everything in my name not his . 2 years later I got hijacked and i need to do a sim swap and when I get to the store I was told that I have to find the guy who did my sim swap and he does not work with us anymore, I asked the assistant what I need to do to get my number and she told me i need a written statement from the police station explaining all this and they will help me .I went there the next few days with all the documents I needed and the 2nd consultant told me that the first sim port was not suppose to be done but I ask him how it was done when it was not his number but sent to do on someone's behalf. I am now confused coz everytime I get to the same store in Southgate where all this mess was done I get different things from the consultants that we can't help, I need to get a written police statement to now we can't do anything for you we need the person who did the sim port .I have used that number more than 10 years and I am not willing to loose it to people who have a different story to tell me everything I get to the store .how am I suppose to find the guy now and how am I suppose to be going around in circles like I am at fault ,they should have told him to bring me they can't help him coz his not the owner .what annoyed me the most is that all this stories and agent are from the same store in Southgate, they not willing to help or tell me what needs to happen .I want my number so I can go to another network coz it's not safe to be in cellc anything goes and no one wants to take responsibility to all this .for the last 3 weeks i have called the call center and went to the store and they can't help me .call center say I have failed the authentication which i don't understand coz most times I use the phone for work and every question I get asked is the truth .cell c please give me my number back and I will leave you in peace coz this is giving me stress I don't need . Contact me so we fix this .
53 replies
129 months ago
data missing
hi, I called MTN call centre as I received a message notification alerting me that my data has been depleted, I had 1.93GB of data on my handset and suddenly I had no data at all, the message(SMS) I hade received was at 18:57 on the 11th September alerting me of insufficient data, I then spoke to a lady by the name of Busisiwe Hlatshwayo to assist me in explaining what had happened to the data that was on my phone. she could not explain why your data disappeared and was interrupting me while I was trying to explain the situation at hand, I asked for a manager (Francina) that then referred me to fraud process documents with the explanation that \something was connecting"and mentioned that the \""data disappeared at 18:30\"" when asked what had depleted the data she did not want to mention anything and referred me to documents I should fill out and did not mention a turn around time and did not want to escalate this matter on my behalf"
75 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
1 (20%)