MG
Matthew G
Active since Sep 2015
30
Reviews
0
Industries
Reviews
30 reviews2 months ago
Zero service delivery
I recently shipped an SMA Home Manager unit to IBC Solar which was received by their Centurion office 04/02/2026 (Mr. Martiz Wessel). The unit has been damaged by lightning and since IBC is the authorized distributor for SMA products in South Africa and the unit was originally purchased from IBC Solar I returned the unit for a simple damage report required for insurance purposes. At the point that I returned the unit to IBC Solar I stressed the urgency of the matter as the underwriters require this report to process a valid claim. I have been following up with IBC Solar on a daily basis with emails and phone calls and the service is non-existent. Firstly they ignore virtually 100% of emails sent to them which I find not only unprofessional but downright rude and trying to raise them telephonically is also a complete waste of time because if they do answer their phones, then no one seems to be available to assist and if you are fortunate enough to speak to a human being then they want to "investigate further" and makes promises to return your call and you never hear from them again. They provide contact details for all the so-called 'Managers" on the IBC Solar Web Site, however I find it rather interesting that contact details for the Directors have not been furnished which tells me this is another typical South African corporate which does not have a clue about customer service and the fact that you can't raise the Directors of the company tells me everything I need to know - they have zero interest in servicing customers as any company which does not publish the contact details for the Director of the company is not serious about service and clearly does not even know what is going on in their own company! It has been now almost a week since I shipped the unit to their offices and it is crickets from their side. If this is how they operate then good luck with any large investment in equipment from this company as clearly you are on your own once the sale is concluded!
0 replies
3 months ago
Solis running a black hole for an email account
In December 2025 I purchased a high end Solis Hybrid Inverter for use within my company. Whilst I have absolutely no issues with the quality of the product the same can not be said about the so-called "After Sales Service". Approximately a month ago I emailed the South African support email address (saservice@solisinverters.com) with some suggestions regarding Firmware improvements to my model. To date I have received absolutely zero response which I not only deem to be unprofessional, but downright rude and disrespectful. What is the point in providing customers with an email address when it clearly is not being serviced ? One of my suppliers recommended purchasing Solis because according to them the product and more importantly after sales service was "superior" to other Inverter vendors. While I am not questioning the quality of the Inverter, I have a serious problem with the non-existent service. I own other Inverter brands such as SMA for which I never waited more than approximately two (2) business days to receive feedback for technical questions. Solis / Ginlong Technologies is clearly attempting to penetrate the SA Inverter market and one would think part of their strategy would be to ensure a superior after sales service to win market share. Clearly whoever they have running the SA operation is *********** and bringing the brand into disrepute as it is not rocket science to manage a support email address and ensure that customer enquiries are handled in a timely manner. Excellent product but if you chose to purchase this brand and require technical support expect zero feedback to your correspondence.
0 replies
5 months ago
Builders Warehouse out of their depth in E-Commerce
An online order was placed 19/11/2025 for five (5) different products which were required by 22/11/2025. Today almost a week later still zero delivery. I followed up with these clowns on Monday 24/11/2025 to be promised delivery would be made no later than Monday afternoon 24/11/2025. Yet again Builders Warehouse made empty promises as still awaiting delivery as of Tuesday 25/11/2025. Builders Warehouse clearly is out of its depth in the Digital era and is unable to run a proper online store. When I look at my order history it is still indicating orders placed in September 2025 with a status "Order in progress". Perhaps they have not received the memo concerning the unwritten rule of E-Commerce which is: There is the Quick and there is the Dead in this business! Customers that choose online purchases over in-store purchases require rapid delivery - especially for simple orders that should take a matter of minutes to process and ship. Why is Amazon.com able to have orders delivered the next business day, but Builders Warehouse takes on average a week to deliver a simple order ????? After this latest experience with Builders Warehouse I give up and will be taking my business elsewhere as clearly they don't have a clue about how the online marketplace works.
53 replies
5 months ago
Incompetence of the highest order
Last week I wrote a review concerning UPS and their non-existent service levels and to be expected they can't even be bothered to respond as I note they selectively respond on this portal. I'm still awaiting delivery of my package which has been sitting at UPS premises, Kempton Park since late October 2025. The world class IT systems they using simply states on a daily basis: Warehouse Scan Kempton Park, South Africa. When I followed up a week earlier I was informed the consignment was detained by "Port Health" for examination purposes. While I appreciate this is beyond UPS's direct control it would be nice if the customer was kept in the loop with progress of any shipment detention and examinations. For a Multi-Billon US Dollar company did you acquire your ICT platforms at Dragon City ? Then when you phone them they claim it takes 4-5 days to secure release of the consignment and "it may take longer as we dealing with a backlog". This is all fair and well, but why must I as the client have to keep chasing them round the block for answers / updates ?
0 replies
6 months ago
Zero service delivery
UPS does not have the first clue about rendering customer service. A package was shipped to me from Amazon USA last week which arrived in the country on Saturday 25/10/2025. The shipment then cleared customs at 8:08am, Monday 27/10/2025 and Amazon's tracking portal does not indicate any further movement thereafter and simply states "Delayed at Customs". I then contacted UPS South Africa telephonically on Tuesday 28/10/2025 only be informed that the consignment has been "detained for SAPS inspection". While I have no issue with the package being inspected and understand perfectly that this is beyond UPS's direct control what I have a serious problem with is the complete lack of communication / service from UPS. Even on UPS's own tracking portal there is ZERO indication of an 'SAPS stop" and furthermore they have not once provided any kind of timeline as to when the "Inspection" by SAPS is booked for, nor when they expect release of the consignment for subsequent courier delivery. UPS is supposed to be a premium service and their shipping rates are double their competitors (DHL, FedEx etc.) in most cases. The old adage in life and business is you get what you pay for. Why if I paid for a premium service is there zero service forthcoming and why must I as the client have to chase them round the block to get updates ? What exactly am I paying all this money for to do their jobs for them because a Multi-Billion US Dollar international company does not even have functional tracking systems that are capable of provding their clients with details of customs delays / inspections ? I'm not impressed by this and still 100% in the dark as to when I am likely to take delivery of my consignment.
0 replies
6 months ago
SPAM Call Harassment
In the past two (2) months I have had to block 15 different numbers from this filthy organization. I have never experienced so many SPAM calls from a single organization in my life. You block the current number they SPAM call you from only for them to use a different number a few days later. I have never conducted business with this mob and will never conduct business with this mob so why do they keep harassing me ? If they continue this harassment I will be taking legal action.
0 replies
7 months ago
Saint-Gobain treats long standing clients as ********s
My company has been purchasing Epoxy products for our factory flooring from Technical Finishes SA (Pty) Ltd. for the past 24 months without any issues. Recently Technical Finishes SA (Pty) Ltd. were taken over by Saint-Gobain who has some of the most ridiculous policies I have ever witnessed in business. One of these policies is the complete refusal to supply a Tax Invoice until such time that payment is reflecting in their bank account. This morning I made payment via an FNB EFT into their Nedbank account and after sending them proof via email of a valid EFT I simply requested they send me the Tax Invoice for record keeping purposes. I was not even requesting delivery of the goods and are more than happy to wait until payment is reflecting in their Nedbank account prior to the goods being released for delivery purposes. All I requested was the Tax Invoice in advance of delivery of the physical goods but no, this is not possible until such time the funds are reflecting in their bank account. The fact that I have been dealing with them for 24 months and have always made payment from the same FNB account into their bank account (Also same account despite being taken over by Saint-Gobain) clearly means nothing to them as unless payment reflects immediately their side then the customer is automatically viewed as a ******** who has sent them a *****ulent EFT and they can't "Risk" raising billing via a Tax Invoice as clearly a long standing client who has never once stiffed them in the past for payment is going to suddenly start sending **** EFT's. The fact that all EFT's have Trace ID's and can be verified with the issuing bank seems to be beyond them. I can appreciate goods not being released for delivery purposes until funds are reflecting in their banking account, but to refuse to issue a Tax Invoice until the funds reflect is (a) insanity and (b) shows a complete lack of trust and respect they have for long standing clients. I respect all companies having procedures / policies, however these procedures / policies should be well thought through and should never make the customer feel they are a ******** who is out to **** the supplier because that is exactly what they have accomplished here!
0 replies
8 months ago
Capitec Bank Fast Asleep!
Capitec Bank (Forex) is fast asleep. On Tuesday 19/08/2025 I received an email from a Mrs. Portia Buke-Mdiniso (Manager: Exchange Control Advisory and BOP Reporting) claiming my company had "violated" Exchange Controls because they were not in receipt of Bill of Entries and other shipping related documents pertaining to Advance Forex transactions previously processed on behalf of my company and then threatening to suspend my ability to process future advance foreign payments should the bank not be in receipt of the requested documentation by 28/08/2025. There are several issues at play here: 1. Two (2) of the advance payments they refer to are dated 2016. That is nine (9) years ago! By law I am obligated to retain records for 60 months (5 years). I no longer have these records on hand and why did it take Capitec 9 years to request documentation ?????????? 2. The remainder of the advance payments I have all supporting documentation, however it is not going to be possible to email all the documentation in a single email as the file size will be too large and no-doubt bounce, which brings me to my third point ...... 3. Capitec employees simply ignore all emails and they don't either answer phones. I have already sent Mrs. Portia Buke-Mdiniso three (3) emails to date and absolutely ZERO response which I not only find rude, but downright unprofessional. Also three (3) emails have been issued to IVSMarkup@capitecbank.co.za which is the address documents are requested to be sent to and all I receive from this Black Hole is read receipts and ZERO responses. Once more rude & unprofessional. 4. I take umbrage at the threats of the bank to suspend advance payments for my company due to the banks gross incompetence in this regards - especially sleeping for 9 years before requesting documents, but now I as the client am the "bad guy" and the bank wants to "punish" me for so-called "non-compliance". The first rule of business is NEVER to make assumptions and always gets your facts crystal clear. In this case the bank is claiming I am not submitting documentation to them, but I was NEVER aware that the bank required regular submission of documentation in the first place! I require a Senior manager to contact me urgently in this regards as I need to work with someone competent so we can resolve this issue without further delay as I am unable to work with anyone that never responds to emails or answers their phone as is the case with the so-called "Manager" Mrs. Portia Buke-Mdiniso who's service is non-existent. If this is the calibre of "managers" that Capitec employ's no wonder the general workers in the bank are incapable of responding to emails!
54 replies
8 months ago
Incapable of Online Order delivery in a timely manner
Once more Builders Warehouse is useless in terms of online purchases. Order placed for 2 x 5L Enamel Paint (Not exactly any Rocket Science involved in processing this order) on Tuesday 05/08/2025. An SMS was received confirming delivery is scheduled for Wednesday 06/08/2025 between 8am and 6pm. I was available at my business premises 06/08/2025 during this entire time period and ZERO delivery was made. The paint is urgently required and now my painter must sit twiddling his thumbs due to the ongoing gross incompetence of Builders Warehouse and Online orders. I have not received any further communication concerning a change in the delivery date so once more have to complain on this portal to receive service as the Builders online store does not provide any facility to track orders as the case with a real Online business in the form of amazon.com. If you incapable of handling online orders, then please stop accepting them online and only trade from your physical store locations as you clearly are incapable of running an Online business.
53 replies
9 months ago
MTN - Beyond useless!
MTN is beyond useless. I app**** for an MTN Business Broadband LTE 30Gb package in March 2025. It took MTN over a month before even processed my order due to their gross incompetence and then in late April 2025 they duplicated my order. On the 30th of May 2025 at MTN's request I issued an official letter on a company letterhead requesting cancellation of the duplicated service which they started billing me for effective June 2025. Despite my bringing this to their attention when I received the June 2025 billing and requesting they terminate the duplicated service and cease billing for it, lo and behold I receive today my July 2025 billing and they still have failed to cancel this duplicated service and remove from my billing. Phoning MTN is a complete waste of time and money and good lucking emailing them as they running a black hole for mail accounts. They seem to have a Manager for the manager for the manager and no workers who can assist their so-called "Valued clients". Even my supposed "Dedicated Account Manager" does not respond to emails or even WhatsApp messages for that matter and when she does all I receive back are the usual MTN excuses of "We are investigating" but they are more than happy to keep *****ing my money on a monthly basis for a service they duplicated - not me and now I am expected to pay for something I am not even using so that their CEO's annual Salary of R 70.6 million can be financed. Absolutely disgusting and useless organization of the highest order!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (13.333333333333334%)
1 Star
26 (86.66666666666667%)