Solis Inverters
Unclaimed Business
|1.5|2 Reviews (last 12 months)|This business does not respond to reviews
Solis Inverters
Unclaimed Business
|1.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceES
Edmund Stokes-Waller
1 reviews | Active since Apr 2019
18 May 2026, 17:10
Solis inverter not compatable with batteries as claimed by Solis
As installer, I've been struggling for about 5 months to get Solis to ensure compatibility with batteries purchased (which Solis said initially is compatible with their inverter). Both batteries were checked and inverter even temporary replaced (including many other checks). Still awaiting Solis overseas manufacturer to resolve (as local support went nowhere except to replace temporary with same unit that did not resolve it). In short, Solis inverter communication is not compatible with batteries they said it is. I've now requested that they replace inverter (which Solis claimed to be compatible) with another type that is compatible. The Solis case nr is [#821758], and Solis local support attempted many times to close it without checking to confirm or solving problem.
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Edmund Stokes-Waller
1 reviews | Active since Apr 2019
18 May 2026, 17:10
Solis inverter not compatable with batteries as claimed by Solis
As installer, I've been struggling for about 5 months to get Solis to ensure compatibility with batteries purchased (which Solis said initially is compatible with their inverter). Both batteries were checked and inverter even temporary replaced (including many other checks). Still awaiting Solis overseas manufacturer to resolve (as local support went nowhere except to replace temporary with same unit that did not resolve it). In short, Solis inverter communication is not compatible with batteries they said it is. I've now requested that they replace inverter (which Solis claimed to be compatible) with another type that is compatible. The Solis case nr is [#821758], and Solis local support attempted many times to close it without checking to confirm or solving problem.
0
Replies (0)MG
Matthew G
1 reviews | Active since Sept 2015
19 Jan 2026, 12:31
Solis running a black hole for an email account
In December 2025 I purchased a high end Solis Hybrid Inverter for use within my company. Whilst I have absolutely no issues with the quality of the product the same can not be said about the so-called "After Sales Service". Approximately a month ago I emailed the South African support email address (***) with some suggestions regarding Firmware improvements to my model. To date I have received absolutely zero response which I not only deem to be unprofessional, but downright rude and disrespectful. What is the point in providing customers with an email address when it clearly is not being serviced ? One of my suppliers recommended purchasing Solis because according to them the product and more importantly after sales service was "superior" to other Inverter vendors. While I am not questioning the quality of the Inverter, I have a serious problem with the non-existent service. I own other Inverter brands such as SMA for which I never waited more than approximately two (2) business days to receive feedback for technical questions. Solis / Ginlong Technologies is clearly attempting to penetrate the SA Inverter market and one would think part of their strategy would be to ensure a superior after sales service to win market share. Clearly whoever they have running the SA operation is *********** and bringing the brand into disrepute as it is not rocket science to manage a support email address and ensure that customer enquiries are handled in a timely manner. Excellent product but if you chose to purchase this brand and require technical support expect zero feedback to your correspondence.
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Matthew G
1 reviews | Active since Sept 2015
19 Jan 2026, 12:31
Solis running a black hole for an email account
In December 2025 I purchased a high end Solis Hybrid Inverter for use within my company. Whilst I have absolutely no issues with the quality of the product the same can not be said about the so-called "After Sales Service". Approximately a month ago I emailed the South African support email address (***) with some suggestions regarding Firmware improvements to my model. To date I have received absolutely zero response which I not only deem to be unprofessional, but downright rude and disrespectful. What is the point in providing customers with an email address when it clearly is not being serviced ? One of my suppliers recommended purchasing Solis because according to them the product and more importantly after sales service was "superior" to other Inverter vendors. While I am not questioning the quality of the Inverter, I have a serious problem with the non-existent service. I own other Inverter brands such as SMA for which I never waited more than approximately two (2) business days to receive feedback for technical questions. Solis / Ginlong Technologies is clearly attempting to penetrate the SA Inverter market and one would think part of their strategy would be to ensure a superior after sales service to win market share. Clearly whoever they have running the SA operation is *********** and bringing the brand into disrepute as it is not rocket science to manage a support email address and ensure that customer enquiries are handled in a timely manner. Excellent product but if you chose to purchase this brand and require technical support expect zero feedback to your correspondence.
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