CM
Cathrine M
Active since Sep 2015
28
Reviews
0
Industries
Reviews
28 reviews2 months ago
Poor service
My query was not resolved since last December till now
56 replies
2 months ago
Unresolved complaint
My query still not resolved Saya recoveries is the one who send me the statement what I know I only owe fitness one monthly installation how can R500 increase to R1300 regardless of the charges can you please send statement that you allocate the payment that I made on 7 July via the OZ link please then I will settle what amount that is due to you guys please
0 replies
4 months ago
Bad service
Bad experience ever I so wish that I have cancelled my account with them long time ago how can they suggest that I should pay using the OZ link if they know very well that their system it’s so poor to pick up the payment and I have provided with bank statement as proof but now they want more than that I am so disappointed they way my query was handled
106 replies
4 months ago
Poor service
Planet fitness handed my account to you and you just took incorrect debt and I have been loading with your agent to provide the correct balance but you are only interested on me paying how can I pay if I was charged more
56 replies
5 months ago
Poor service
Poor service from their contact centre when I bought my second tv they opened another Account called a holiday account I tried to cancel it with Jubilee mall game store since 2022 even now still not cancelled they even handed my account over stating that I am now owing more than R4k please cancel that and write off my debts because it was not my fault
0 replies
5 months ago
Poor service no response
I logged a complaint it’s been two weeks now and I have not heard any response or anything from you I even emailed you proof of payment but still no service from your cancellations department what a poor service
53 replies
5 months ago
Poor Service
I have requested a settlement and it was emailed to me after that I paid the required amount and provided them with a proof of payment and requested a paid up letter and still today I have not heard from them.
53 replies
5 months ago
Urgent Request for Correction of Incorrect TV Licence Account
I would like to lay a formal complaint regarding the two TV licences currently registered under my name. One of these licences, listed as a “Holiday Home,” was opened by mistake at Game Jubilee. After discovering the error, I immediately contacted your office and was advised that the store should be the one to call you to correct the issue. Game Jubilee attempted several times, but the matter was still not resolved. I also went to the police station and completed an affidavit to confirm that the additional account was opened in error. Despite all these efforts, my account was still handed over. This is now negatively affecting my credit score, even though the situation was caused by an administrative mistake. I am urgently requesting that this incorrect TV licence be removed from my name and that my account be rectified accordingly. Please assist in correcting this matter as soon as possible. Thank you for your attention to this issue. I look forward to your prompt response.
0 replies
5 months ago
Urgent Request for Cancellation Fees & Immediate Stop to Debits
Dear Sir/Madam, I am writing to request the cancellation amount and final settlement for my Matrix tracking account. I no longer have the vehicle, and I have been requesting this information since last year, but I have still not received any response or assistance. Despite my repeated requests, you continue to debit my account, which is unacceptable. I have never had this kind of experience with any other tracking service. Your lack of response and poor service is extremely disappointing. I am urgently requesting the following: 1. The full cancellation amount/settlement fee for my account. 2. Immediate cancellation of my contract. 3. Immediate stop on any further debit orders from my account. 4. A written confirmation of the cancellation and final amount due. Please treat this matter as urgent. I expect a response and resolution without further delay
106 replies
5 months ago
Urgent Billing Dispute & Account Correction Required
Dear Sir/Madam, I am writing to lay a formal complaint regarding the incorrect handover of my account and the inaccurate balance currently reflected on your system. Before the Hammanskraal gym closed, I missed one payment in June of approximately R500. I later settled this amount via the Ozow link that Planet Fitness sent to me. After I made that payment, your system failed to deduct the July debit order. Instead, you attempted to double debit me, which I reversed. In August, the same double-debit attempt occurred, and I reversed it again. Despite this being a system error on your side, my account has now been handed over, and I am being told that I owe R1 500, when in fact I should only owe R1 000. In addition, your lawyers also debited R300 from my account, which needs to be included in the reconciliation of my account. Based on the actual payments and the system errors, my outstanding balance should be R700, not R1 500. This situation has negatively affected my credit score through no fault of my own. I therefore request the following: 1. Immediate correction and update of my account records. 2. A full statement showing the corrected amount due. 3. Removal of any incorrect arrears or handover status caused by your system errors. 4. Confirmation of the updated outstanding balance of R700. I expect this matter to be resolved urgently, as the incorrect reporting has already caused financial and reputational harm. Kindly confirm once the corrections have been made and provide the updated statement.
53 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.5714285714285716%)
1 Star
25 (89.28571428571429%)