ES
Ernest S
Active since Sep 2015
3
Reviews
0
Industries
Reviews
3 reviews45 months ago
Vodacom Terrible Customer Service
I have been experiencing issues with my Vodacom fiber line for the whole week, I logged a request on Monday (ref number: SR:220801 -181458) and told the consultant that was assisting that I work from home full time, they advised that they will expedite the matter even though the TAT is 48hrs, I decided to give them not to bother them whilst they were still within their TAT. I then called after 48hrs since I had not received any communication as to when my line will be fixed and what the problem is this was on Wednesday the 3/8/2022, the consultant was firstly very rude, it was like I owed her something mind you I am calling them using my airtime and so forth, She advised that she will escalate the request, it's been 3 days since the request has been escalated and still I haven't received any communication as to what the issue is, mind you I have been purchasing data bundles daily even though I have uncapped Wifi.
402 replies
98 months ago
Terrible Service
I started interacting with a sales resource from Think Local in December he advised that they are running advertising special for December and January, he explained that they will advertise our company in two regions for December and January which was North of Joburg and East Rand, I then made a payment of R 1450 for the adverti*****t and agreed will pay the same amount by the end of February to my surprise when I checked their website in January they still had not advertised our Company on both the regions. I followed up with the individual from the 4th January by calling him and also sending Whatsapp numerously and each time I was told that he is waiting for the head office to publish, due to his incompetence or the companies incompetence he tried to refer me to someone else, finally on 02nd of February 2018 the publication went live and when I checked it was only advertised in 1 region which was the North then because I was irritated with the **** service I was getting, I advised him to cancel the East Rand publication he said it was already sent through for publication. We then agreed that he will cancel the second publication for East Rand and that before I make further payments of R725 that they need to send me hard copies that the clients will receive to date I have not received a single hard copy, which makes question if the client do receive the hard copies and what I am paying for Each time I query I'm advised that the address on profile is not the address I gave them, wich is surprising cause when Allan was selling the product he took the correct address, to date I'm still waiting for the hard copies but the statements are still being sent and account moving further in arrears even though Think Local did not deliver on what we agreed on, This is such horrible service from this company.
0 replies
129 months ago
No resolution on a long oustanding matter(
My mother went to withdraw R1000 cash on the 19 June 2015 at one of the FNB ATM's at Maponya mall, unfortunately the funds were not dispensed and she did the most sensible thing by calling FNB to stop the card. The next day on the 20 June 2015 she went to Maponya Mall branch to report the incident and was advised log a dispute and was advised it will take 7 working days to resolve.<br> <br> To cut the long story short we have been waiting for 3 months for feedback, I have escalated the matter to the branch manager, ATM custodian their names are as follows: Elekanyani Nthangeni, Yonela Ngxishe and Sarha Sheik-Imam, It was confirmed that the video footage showed that funds were not dispensed to my Mother.I called the complaints department today and spoke to a lady who advised i can't log a complaint because i have to liaise with dispute department she transferred me without asking if she can transfer. <br> <br> I spoke to Bongani from the dispute department and he advised that the matter will need to be referred to the dispute department again and that it will take another 48hrs for response, this is really unacceptable customer service from one of the leading financial institution in SA.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)