BD
Babalwa D
Active since Sep 2015
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Zero accountability and poor customer service
I collected my vehicle on 19 March, following its transfer from SMG Umhlanga (salesperson Rafia Albertus ) to SMG Century City. Based on my discussions with SMG Century City, I understood that my license plates would be delivered there. From 29 March onwards, I made several follow-ups with the SMG Umhlanga sales consultant, regarding the status of my plates, as I was driving on a temporary registration due to expire on 2 April. My follow-ups were not only driven by planned travel on 3 April, but also by the need to remain legally compliant, as operating a vehicle without valid registration may result in fines, penalties, and potential complications such as vehicle impoundment. I communicated clearly and repeatedly that I required either the plates or an updated temporary registration by close of business on 2 April. Despite consistent follow ups on 29 March, 31 March, 1 April, and multiple times on 2 April, I was not provided with confirmed collection/delivery details of the license plates. At 11h00 on 2 April, I was advised that arrangements were being finalised. Seeing that I was not receiving any communication as the day was nearing the end, at 15h50 I shared my delivery details to avoid any delays.This was acknowledged. I followed up again at 17h30 I was informed that the license plates had been left at SMG Tygervalley and that I would need to collect them myself at 9am on the 3rd of April 😳 I communicated my dismay with Rafia. As a result, I was driving an unlicensed vehicle and had to alter my travel. Upon arriving at SMG Tygervalley at 9am there was no awareness of the situation among staff. The staff member I was eventually directed to had noknowledge of the plates. Fortunately, David stepped in and assisted me, ensuring the plates were located and installed. The overall experience reflects poor communication, lack of accountability, and disregard for customer time and legal compliance. This level of service is disappointing and does not align with the expectations of the brand.
0 replies
9 months ago
Game online Sold Me a Defective TV, Now Ignoring my request to collect the TV
I purchased a Hisense TV from Game Online, delivered on 2 August. The TV has had issues from the start — it can’t play DStv or Showmax properly, which defeats the whole purpose of a smart TV. I reported the problem on 27 August and requested a collection/refund. Since then, I’ve been stuck in a loop of endless, fruitless emails and phone calls. After a few days Hisense sent me a firmware update that didn’t work — I informed them the same day. A full week later (on 20 September), a Hisense technician showed up at my house without any prior arrangement only to try the exact same failed firmware update. I’ve now sent countless emails and called many times, four of those emails asking Game to collect the defective TV. They have not collected the tv. The TV is boxed up, unused, and sitting in my home like a monument to their customer service failure. This has been an infuriating, time-wasting experience with zero accountability from Game. I paid for a working product. What I got was a defective unit and radio silence. Avoid Game Online at all costs. You’re not just buying a product — you’re buying problems, and you’ll be left to deal with them alone.
5 replies
51 months ago
Dishonest conduct, incorrect billing, refusing to refund
I rented a car from King Shaka Airport. Collected it in the morning of the 18th of March. When I collected the car, the fuel indicator showed 686km worth of fuel in the car. When I returned the car on 21st March, I refueled, the fuel indicator showed 742km (Distance To Empty) worth of fuel when I returned the car. I took pics on collection and return. I was shocked when I got billed for refueling. I enquired about this and provided the pics I took with time stamps and locations and a Thabiso Hlabana responded saying a query had been loaded with the branch to credit me for the fuel they charged me. To my shock, I got a response a Thuba Nkomo asking me for receipts of the refueling. I replied and indicated that between traveling from KZN to WC, I no longer had the receipts. He went o to tell me that I he cannot take my word for it. This is despite providing the photos I took at collection and drop of. I asked him to provide me with evidence the amount of fuel in the car at pick up and drop off, he just responded with the previous day's (17/03/2022) refueling note. Of course this does not show Distance To Empty or how much fuel was in the car. I find this to be dishonest business conduct.
0 replies
57 months ago
Great service
Professional and speedy service from Momentum’s Motor claims advisor - Wandile Mahlangu . Sorted out my claim in less than 3 hours.
1 reply
121 months ago
Insurance deductions-9 months after cancellation
<p>I cancelled my insurance via e-mail and received confirmation that it was cancelled. In November I noticed the deduction for the motnhly fee continued and I queried via e-mail, telephone and a visit to the tyger valley mtn store-I was assured it would be sorted and I would be refuded. I am sad to report that to this day-the insurance deductions are stil continuing aid my instore visits and phonecalls. I am very disappointed with MTN. </p>
3 replies
130 months ago
DIY Landlords/Rentthisproperty
In mid December of 2013 I paid a deposit and 1 months rent to DIYLandlords/Rentthiproperty to rent a flat at 13 Ashbury Complex in Buh Rein Estate. I then went away on holiday after informing Donovan (their employee who showed me the flat) that I would require to move in on the 30 Dec (they can charge rent if they require) or 2nd of January 2014. Donovan told me that would be fine. Upon my return I called Donovan on the 29th of December who was unavailable but I later managed to get hold of Johan who told me a story about needing a few days to inspect the property, which turned to the owner being away in the E.C. with the keys. Because the flat was unavailable for my occupation at the agreed date, I gave it a few days but still no solution. This ended up with Johan not answering my calls, texts and emails. When I finally managed to speak to him, he called me difficult and offered to refund my money. Which I gladly accepted. <br> <br> Needless to say, it is over a year now and i still have not been refunded. He doesnt answer my calls nor reply to emails. The last time he promised a refund was in November 2014 but still to this day I have not been refunded my R8950
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)