SU
Smg Umhlanga
Unclaimed Business
SU
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Smg Umhlanga
Smg Umhlanga has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Smg Umhlanga across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Shirley N
1 reviews | Active since Jan 2020
27 Feb 2026, 09:54
Krish from smg parts department
I called this branch as I bought a car from them , the car had a problem with the gear box and then called them, the receptionist put me through a guys called Chrish in the parts side, I relayed the story and immediately sprigs said he knows of someone with a gear box, gave me numbers and he said they work with them, because this was coming from him and the call I made was to the dealership I then called this number , I got the gear box and my mechanic installed it, then the engin gave in, I called Krishna again and said I wanted to bring my car there, he said because my mini is a bit old he would suggest I take it there Theo and Eugene as they deal mainly with minis and they are a part of them! I then listened to that! After paying all amounts and being told the car is ready, after a year of calling and being taken pillar to post, finally it was ready, when the gentlemen I had sent to collect the car got there , he wanted to test drive the car, the windows were not opening and closing, the gear box leaked and the car was in smoke ! I called Irish and Irish finally said he has nothing to do with them and they are on their own . I want to lay a complaint against this company for failed refferals as o called the landline and that’s where I landed at .
Helpful (0)
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Shirley N
1 reviews | Active since Jan 2020
27 Feb 2026, 09:54
Krish from smg parts department
I called this branch as I bought a car from them , the car had a problem with the gear box and then called them, the receptionist put me through a guys called Chrish in the parts side, I relayed the story and immediately sprigs said he knows of someone with a gear box, gave me numbers and he said they work with them, because this was coming from him and the call I made was to the dealership I then called this number , I got the gear box and my mechanic installed it, then the engin gave in, I called Krishna again and said I wanted to bring my car there, he said because my mini is a bit old he would suggest I take it there Theo and Eugene as they deal mainly with minis and they are a part of them! I then listened to that! After paying all amounts and being told the car is ready, after a year of calling and being taken pillar to post, finally it was ready, when the gentlemen I had sent to collect the car got there , he wanted to test drive the car, the windows were not opening and closing, the gear box leaked and the car was in smoke ! I called Irish and Irish finally said he has nothing to do with them and they are on their own . I want to lay a complaint against this company for failed refferals as o called the landline and that’s where I landed at .
0
Replies (0)CM
Camagu M
1 reviews | Active since Jan 2020
20 Feb 2026, 12:45
Thank you Brian Soobiah
I would like to send an appreciation message to Brian Soobiah who is at the service desk at Umhlanga BMW. He is extremely helpful providing assistance with a smile. He was able to assist me with an issue I had with a Service Transmission issue I had with my BMW. He kept me posted on the progress of the vehicle and provided efficient assistance in insuring that I was picked up at my place when the car issue was sorted out. Thank you Brian
Helpful (0)
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Camagu M
1 reviews | Active since Jan 2020
20 Feb 2026, 12:45
Thank you Brian Soobiah
I would like to send an appreciation message to Brian Soobiah who is at the service desk at Umhlanga BMW. He is extremely helpful providing assistance with a smile. He was able to assist me with an issue I had with a Service Transmission issue I had with my BMW. He kept me posted on the progress of the vehicle and provided efficient assistance in insuring that I was picked up at my place when the car issue was sorted out. Thank you Brian
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Replies (0)T
Thato
1 reviews | Active since Jan 2020
28 Jan 2026, 20:07
Not the Premium Experience Expected
My experience with SMG Umlanga has been extremely frustrating and disappointing from the start. The vehicle purchase process took far longer than it should have, requiring almost daily follow-ups on my part due to poor communication from the salesman. When I collected the vehicle: 1. I did not receive the gift that normally comes with a car purchase. 2. I did not receive the spare keys and still have not received the spare keys, despite being repeatedly told over the past two months that they would be sent “overnight.” 3. There were issues with the tires and windscreen, which eventually got resolved, but only after I proactively took the car to another BMW dealership (Constantia), which provided excellent service in comparison to Umhlanga. The original dealership never took my concerns seriously and the salesman frequently claimed he was “unavailable” when I tried to contact him. Almost like I was not paying for the car. On top of that, there have been major delays with the number plates and registration documentation. I have been driving the car without number plates for almost two months, constantly following up as temporary documentation kept expiring, which made parking at my workplace impossible and caused significant stress. I ultimately had to escalate everything to head office in Johannesburg to get any resolution — something that should never have been necessary. This level of service is unacceptable for a premium brand dealership. It shows poor communication, lack of accountability, and disregard for customers. I would not recommend this dealership to anyone and will certainly never ever purchase a vehicle from them again.
Helpful (0)
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Thato
1 reviews | Active since Jan 2020
28 Jan 2026, 20:07
Not the Premium Experience Expected
My experience with SMG Umlanga has been extremely frustrating and disappointing from the start. The vehicle purchase process took far longer than it should have, requiring almost daily follow-ups on my part due to poor communication from the salesman. When I collected the vehicle: 1. I did not receive the gift that normally comes with a car purchase. 2. I did not receive the spare keys and still have not received the spare keys, despite being repeatedly told over the past two months that they would be sent “overnight.” 3. There were issues with the tires and windscreen, which eventually got resolved, but only after I proactively took the car to another BMW dealership (Constantia), which provided excellent service in comparison to Umhlanga. The original dealership never took my concerns seriously and the salesman frequently claimed he was “unavailable” when I tried to contact him. Almost like I was not paying for the car. On top of that, there have been major delays with the number plates and registration documentation. I have been driving the car without number plates for almost two months, constantly following up as temporary documentation kept expiring, which made parking at my workplace impossible and caused significant stress. I ultimately had to escalate everything to head office in Johannesburg to get any resolution — something that should never have been necessary. This level of service is unacceptable for a premium brand dealership. It shows poor communication, lack of accountability, and disregard for customers. I would not recommend this dealership to anyone and will certainly never ever purchase a vehicle from them again.
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Replies (0)MM
Mbally M
1 reviews | Active since Jan 2020
15 Jan 2026, 06:13
Poor Service and Damage to Vehicle During Service
I am writing to formally lodge a complaint regarding the extremely poor service I received at SMG Umhlanga (BMW) during a recent vehicle service, as well as damage caused to the vehicle while it was in your care. On the morning of 14th January 2026, I brought the vehicle in for a routine service. From the outset, the service consultant who assisted me, Brian, was dismissive and unprofessional. I felt undermined during our interactions, particularly as the vehicle belongs to my Husband. This created an uncomfortable and unwelcoming experience. There was no SMS or confirmation received to acknowledge that the vehicle had been booked in or was being serviced. I had to constantly call SMG Umhlanga to request updates. Eventually, Brian contacted me at approximately 14:56 to advise that the vehicle was complete and only being washed. When I asked how long this would take, I was told 30–45 minutes, after which I immediately made my way to collect the vehicle. I arrived at approximately 15:31 and was informed that the car was still being washed and that I needed to wait another 30 minutes. By 16:15, having waited well over an hour from the initial completion time, I approached another consultant to ask for assistance. They checked with Brian, who then came to me and stated that “there is a problem.” Brian informed me that the diffuser had spilled onto the start button, causing the vehicle not to start. I immediately questioned how this could have occurred, as the diffuser was located in the cup holder, and how it could have reached the start button. Brian stated that he did not know how it happened, nor who caused the spill, and informed me that the vehicle was now being stripped. At no point did Brian show empathy, take accountability, or attempt to investigate with his team how this incident occurred. Instead, his approach was dismissive and made it seem as though I was at fault. This was unacceptable, particularly given that I brought the vehicle in fully functional, and it was returned to me not starting and damaged while under your care. When I asked what the solution would be, especially as I was now late to fetch my daughter from daycare, I was simply told that transport would be arranged. No explanation, accountability, or reassurance was provided regarding repairs, responsibility, or future implications for the vehicle. Brian indicated that he would contact me before leaving work, which again did not happen unless I continuously followed up myself. Throughout this process, there was a clear lack of ownership, communication, and professionalism. I am deeply concerned about: The damage caused to the vehicle during service The lack of accountability for the spill The dismissive and unempathetic conduct of the consultant Potential future issues arising from the vehicle being stripped Who will be held responsible for any current or future damage
Helpful (0)
|Replies (0)MM
Mbally M
1 reviews | Active since Jan 2020
15 Jan 2026, 06:13
Poor Service and Damage to Vehicle During Service
I am writing to formally lodge a complaint regarding the extremely poor service I received at SMG Umhlanga (BMW) during a recent vehicle service, as well as damage caused to the vehicle while it was in your care. On the morning of 14th January 2026, I brought the vehicle in for a routine service. From the outset, the service consultant who assisted me, Brian, was dismissive and unprofessional. I felt undermined during our interactions, particularly as the vehicle belongs to my Husband. This created an uncomfortable and unwelcoming experience. There was no SMS or confirmation received to acknowledge that the vehicle had been booked in or was being serviced. I had to constantly call SMG Umhlanga to request updates. Eventually, Brian contacted me at approximately 14:56 to advise that the vehicle was complete and only being washed. When I asked how long this would take, I was told 30–45 minutes, after which I immediately made my way to collect the vehicle. I arrived at approximately 15:31 and was informed that the car was still being washed and that I needed to wait another 30 minutes. By 16:15, having waited well over an hour from the initial completion time, I approached another consultant to ask for assistance. They checked with Brian, who then came to me and stated that “there is a problem.” Brian informed me that the diffuser had spilled onto the start button, causing the vehicle not to start. I immediately questioned how this could have occurred, as the diffuser was located in the cup holder, and how it could have reached the start button. Brian stated that he did not know how it happened, nor who caused the spill, and informed me that the vehicle was now being stripped. At no point did Brian show empathy, take accountability, or attempt to investigate with his team how this incident occurred. Instead, his approach was dismissive and made it seem as though I was at fault. This was unacceptable, particularly given that I brought the vehicle in fully functional, and it was returned to me not starting and damaged while under your care. When I asked what the solution would be, especially as I was now late to fetch my daughter from daycare, I was simply told that transport would be arranged. No explanation, accountability, or reassurance was provided regarding repairs, responsibility, or future implications for the vehicle. Brian indicated that he would contact me before leaving work, which again did not happen unless I continuously followed up myself. Throughout this process, there was a clear lack of ownership, communication, and professionalism. I am deeply concerned about: The damage caused to the vehicle during service The lack of accountability for the spill The dismissive and unempathetic conduct of the consultant Potential future issues arising from the vehicle being stripped Who will be held responsible for any current or future damage
0
Replies (0)MG
Magashnin G
1 reviews | Active since Jan 2020
13 Jun 2025, 09:24
Chery SMG Umlanga
From day one of walking into this branch, No staff greets you, female reception just sits on her ass and has a bad attitude, service is just disgraceful for a new branch in a elite area. Just called in today and same attitude from the same reception.
Helpful (0)
|Replies (0)MG
Magashnin G
1 reviews | Active since Jan 2020
13 Jun 2025, 09:24
Chery SMG Umlanga
From day one of walking into this branch, No staff greets you, female reception just sits on her ass and has a bad attitude, service is just disgraceful for a new branch in a elite area. Just called in today and same attitude from the same reception.
0
Replies (0)MM
Musa M
1 reviews | Active since Jan 2020
27 May 2025, 18:35
Terrible service
SMG umhlanga broke my car in December 2024 and they don't want to fix it but I've paid them I even have the voice recoding of the person who took the payment and when I asked for their workshop manager Kobus they said he is busy yet they took my money and broke my car. Is it because I'm a black woman is it why they doing this to me 💔😭😭😭😭😭
Helpful (0)
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Musa M
1 reviews | Active since Jan 2020
27 May 2025, 18:35
Terrible service
SMG umhlanga broke my car in December 2024 and they don't want to fix it but I've paid them I even have the voice recoding of the person who took the payment and when I asked for their workshop manager Kobus they said he is busy yet they took my money and broke my car. Is it because I'm a black woman is it why they doing this to me 💔😭😭😭😭😭
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Replies (0)bM
busisiwe M
1 reviews | Active since Jan 2020
17 Feb 2025, 21:22
Confused experienced with Mini coopee
I bought a car last year April. One they told me that it does not have a Ballon but a buy back option. Only to find that that buy back option is a Ballon. If I knew. Than I was not going to accept the deal. Secondly the car was due for a service in Feb 2025. I did send the car for service on the 5th of this month. But even after service the car still indicate it need a service. So I don't know whether to trust the car or them as they say imassges of service will eventually dissappear in two or more weeks eventually. I drove a BMW 320 before I never had such a thing. Again I had a punch the car did not indicate. Maybe it's me who have a problem.
Helpful (0)
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busisiwe M
1 reviews | Active since Jan 2020
17 Feb 2025, 21:22
Confused experienced with Mini coopee
I bought a car last year April. One they told me that it does not have a Ballon but a buy back option. Only to find that that buy back option is a Ballon. If I knew. Than I was not going to accept the deal. Secondly the car was due for a service in Feb 2025. I did send the car for service on the 5th of this month. But even after service the car still indicate it need a service. So I don't know whether to trust the car or them as they say imassges of service will eventually dissappear in two or more weeks eventually. I drove a BMW 320 before I never had such a thing. Again I had a punch the car did not indicate. Maybe it's me who have a problem.
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Replies (0)SM
Siyabonga M
1 reviews | Active since Jan 2020
26 Jan 2025, 10:11
Shocking service at SMG Umhlanga!
My wife brought her car in for service on the 2nd of January because of an idiot petrol attendant who didn't replace the cap when she was filling up on engine oil. SMG charged her for diagnostics and servicing the vehicle. One of their service staff then advised her that they had picked up another service requirement which was not related to the initial issue that the car was brought in for. We told him not to repair/replace whatever that was because we didn't have the kind of money they quoted us for. It turned out that they did that anyway and expected us to pay. I told them to remove whatever was installed and paid only for the initial repairs. My wife took the car home only to find out that the engine is now overheating. She reported this and was told she needs to tow the car to the dealership at her own cost so they can diagnose the issue(at a cost). We have been trying to escalate the matter with the service manager since the beginning of the month and we are repeatedly told he is unavailable. I do not recommend anyone take their vehicle to those ****** at SMG Umhlanga!!!
Helpful (0)
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Siyabonga M
1 reviews | Active since Jan 2020
26 Jan 2025, 10:11
Shocking service at SMG Umhlanga!
My wife brought her car in for service on the 2nd of January because of an idiot petrol attendant who didn't replace the cap when she was filling up on engine oil. SMG charged her for diagnostics and servicing the vehicle. One of their service staff then advised her that they had picked up another service requirement which was not related to the initial issue that the car was brought in for. We told him not to repair/replace whatever that was because we didn't have the kind of money they quoted us for. It turned out that they did that anyway and expected us to pay. I told them to remove whatever was installed and paid only for the initial repairs. My wife took the car home only to find out that the engine is now overheating. She reported this and was told she needs to tow the car to the dealership at her own cost so they can diagnose the issue(at a cost). We have been trying to escalate the matter with the service manager since the beginning of the month and we are repeatedly told he is unavailable. I do not recommend anyone take their vehicle to those ****** at SMG Umhlanga!!!
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Replies (0)