Smg Umhlanga
Unclaimed Business
|1.6|7 Reviews (last 12 months)|This business does not respond to reviews
Smg Umhlanga
Unclaimed Business
|1.6
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.6|7 Reviews
Jul '25 - Jun '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAN
Athi N
1 reviews | Active since Jan 2020
10 Apr 2026, 12:46
very unhappy with SMG Umhlanga
Very unhappy with my experience. I collected my vehicle on 2 October 2025 from SMG Umhlanga. As I am based in Cape Town, I had arranged this collection well in advance and was assured by the consultant that the vehicle would be ready upon my arrival. Unfortunately, this was not the case. I ended up spending the entire day at the dealership waiting. To make matters worse, the vehicle was handed over with worn tyres, one of which had a nail in it—despite the consultant being fully aware that I would be driving the car from Durban to Cape Town. Prior to collection, I had specifically requested photos and videos of the interior. While these were provided, key issues were deliberately omitted. Only after all paperwork had been signed—and just minutes before closing time—was I shown the vehicle, at which point I noticed damage to the dashboard, missing clips, and additional damage to the centre console. The consultant assured me that arrangements would be made with SMG Tygervalley in Cape Town to address these issues. However, this has been nothing but empty promises. SMG Tygervalley has since confirmed that they are unable to assist, and despite numerous follow-ups with the Umhlanga branch, I have been unable to reach management. Calls go unanswered, and no one has returned my messages. It has now been over 5 months, and I am still driving a vehicle with unresolved issues. The only matter that was eventually addressed was the tyre, and that was only after ongoing problems and intervention from SMG Tygervalley. This experience has been extremely frustrating and disappointing. I request urgent intervention from management to resolve the outstanding issues and to provide the level of service and accountability that should have been delivered from the start.
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Athi N
1 reviews | Active since Jan 2020
10 Apr 2026, 12:46
very unhappy with SMG Umhlanga
Very unhappy with my experience. I collected my vehicle on 2 October 2025 from SMG Umhlanga. As I am based in Cape Town, I had arranged this collection well in advance and was assured by the consultant that the vehicle would be ready upon my arrival. Unfortunately, this was not the case. I ended up spending the entire day at the dealership waiting. To make matters worse, the vehicle was handed over with worn tyres, one of which had a nail in it—despite the consultant being fully aware that I would be driving the car from Durban to Cape Town. Prior to collection, I had specifically requested photos and videos of the interior. While these were provided, key issues were deliberately omitted. Only after all paperwork had been signed—and just minutes before closing time—was I shown the vehicle, at which point I noticed damage to the dashboard, missing clips, and additional damage to the centre console. The consultant assured me that arrangements would be made with SMG Tygervalley in Cape Town to address these issues. However, this has been nothing but empty promises. SMG Tygervalley has since confirmed that they are unable to assist, and despite numerous follow-ups with the Umhlanga branch, I have been unable to reach management. Calls go unanswered, and no one has returned my messages. It has now been over 5 months, and I am still driving a vehicle with unresolved issues. The only matter that was eventually addressed was the tyre, and that was only after ongoing problems and intervention from SMG Tygervalley. This experience has been extremely frustrating and disappointing. I request urgent intervention from management to resolve the outstanding issues and to provide the level of service and accountability that should have been delivered from the start.
0
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Babalwa D
1 reviews | Active since Jan 2020
3 Apr 2026, 09:05
Zero accountability and poor customer service
I collected my vehicle on 19 March, following its transfer from SMG Umhlanga (salesperson Rafia Albertus ) to SMG Century City. Based on my discussions with SMG Century City, I understood that my license plates would be delivered there. From 29 March onwards, I made several follow-ups with the SMG Umhlanga sales consultant, regarding the status of my plates, as I was driving on a temporary registration due to expire on 2 April. My follow-ups were not only driven by planned travel on 3 April, but also by the need to remain legally compliant, as operating a vehicle without valid registration may result in fines, penalties, and potential complications such as vehicle impoundment. I communicated clearly and repeatedly that I required either the plates or an updated temporary registration by close of business on 2 April. Despite consistent follow ups on 29 March, 31 March, 1 April, and multiple times on 2 April, I was not provided with confirmed collection/delivery details of the license plates. At 11h00 on 2 April, I was advised that arrangements were being finalised. Seeing that I was not receiving any communication as the day was nearing the end, at 15h50 I shared my delivery details to avoid any delays.This was acknowledged. I followed up again at 17h30 I was informed that the license plates had been left at SMG Tygervalley and that I would need to collect them myself at 9am on the 3rd of April 😳 I communicated my dismay with Rafia. As a result, I was driving an unlicensed vehicle and had to alter my travel. Upon arriving at SMG Tygervalley at 9am there was no awareness of the situation among staff. The staff member I was eventually directed to had noknowledge of the plates. Fortunately, David stepped in and assisted me, ensuring the plates were located and installed. The overall experience reflects poor communication, lack of accountability, and disregard for customer time and legal compliance. This level of service is disappointing and does not align with the expectations of the brand.
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Babalwa D
1 reviews | Active since Jan 2020
3 Apr 2026, 09:05
Zero accountability and poor customer service
I collected my vehicle on 19 March, following its transfer from SMG Umhlanga (salesperson Rafia Albertus ) to SMG Century City. Based on my discussions with SMG Century City, I understood that my license plates would be delivered there. From 29 March onwards, I made several follow-ups with the SMG Umhlanga sales consultant, regarding the status of my plates, as I was driving on a temporary registration due to expire on 2 April. My follow-ups were not only driven by planned travel on 3 April, but also by the need to remain legally compliant, as operating a vehicle without valid registration may result in fines, penalties, and potential complications such as vehicle impoundment. I communicated clearly and repeatedly that I required either the plates or an updated temporary registration by close of business on 2 April. Despite consistent follow ups on 29 March, 31 March, 1 April, and multiple times on 2 April, I was not provided with confirmed collection/delivery details of the license plates. At 11h00 on 2 April, I was advised that arrangements were being finalised. Seeing that I was not receiving any communication as the day was nearing the end, at 15h50 I shared my delivery details to avoid any delays.This was acknowledged. I followed up again at 17h30 I was informed that the license plates had been left at SMG Tygervalley and that I would need to collect them myself at 9am on the 3rd of April 😳 I communicated my dismay with Rafia. As a result, I was driving an unlicensed vehicle and had to alter my travel. Upon arriving at SMG Tygervalley at 9am there was no awareness of the situation among staff. The staff member I was eventually directed to had noknowledge of the plates. Fortunately, David stepped in and assisted me, ensuring the plates were located and installed. The overall experience reflects poor communication, lack of accountability, and disregard for customer time and legal compliance. This level of service is disappointing and does not align with the expectations of the brand.
0
Replies (0)SN
Shirley N
1 reviews | Active since Jan 2020
27 Feb 2026, 09:54
Krish from smg parts department
I called this branch as I bought a car from them , the car had a problem with the gear box and then called them, the receptionist put me through a guys called Chrish in the parts side, I relayed the story and immediately sprigs said he knows of someone with a gear box, gave me numbers and he said they work with them, because this was coming from him and the call I made was to the dealership I then called this number , I got the gear box and my mechanic installed it, then the engin gave in, I called Krishna again and said I wanted to bring my car there, he said because my mini is a bit old he would suggest I take it there Theo and Eugene as they deal mainly with minis and they are a part of them! I then listened to that! After paying all amounts and being told the car is ready, after a year of calling and being taken pillar to post, finally it was ready, when the gentlemen I had sent to collect the car got there , he wanted to test drive the car, the windows were not opening and closing, the gear box leaked and the car was in smoke ! I called Irish and Irish finally said he has nothing to do with them and they are on their own . I want to lay a complaint against this company for failed refferals as o called the landline and that’s where I landed at .
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Shirley N
1 reviews | Active since Jan 2020
27 Feb 2026, 09:54
Krish from smg parts department
I called this branch as I bought a car from them , the car had a problem with the gear box and then called them, the receptionist put me through a guys called Chrish in the parts side, I relayed the story and immediately sprigs said he knows of someone with a gear box, gave me numbers and he said they work with them, because this was coming from him and the call I made was to the dealership I then called this number , I got the gear box and my mechanic installed it, then the engin gave in, I called Krishna again and said I wanted to bring my car there, he said because my mini is a bit old he would suggest I take it there Theo and Eugene as they deal mainly with minis and they are a part of them! I then listened to that! After paying all amounts and being told the car is ready, after a year of calling and being taken pillar to post, finally it was ready, when the gentlemen I had sent to collect the car got there , he wanted to test drive the car, the windows were not opening and closing, the gear box leaked and the car was in smoke ! I called Irish and Irish finally said he has nothing to do with them and they are on their own . I want to lay a complaint against this company for failed refferals as o called the landline and that’s where I landed at .
0
Replies (0)CM
Camagu M
1 reviews | Active since Jan 2020
20 Feb 2026, 12:45
Thank you Brian Soobiah
I would like to send an appreciation message to Brian Soobiah who is at the service desk at Umhlanga BMW. He is extremely helpful providing assistance with a smile. He was able to assist me with an issue I had with a Service Transmission issue I had with my BMW. He kept me posted on the progress of the vehicle and provided efficient assistance in insuring that I was picked up at my place when the car issue was sorted out. Thank you Brian
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Camagu M
1 reviews | Active since Jan 2020
20 Feb 2026, 12:45
Thank you Brian Soobiah
I would like to send an appreciation message to Brian Soobiah who is at the service desk at Umhlanga BMW. He is extremely helpful providing assistance with a smile. He was able to assist me with an issue I had with a Service Transmission issue I had with my BMW. He kept me posted on the progress of the vehicle and provided efficient assistance in insuring that I was picked up at my place when the car issue was sorted out. Thank you Brian
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Thato
1 reviews | Active since Jan 2020
28 Jan 2026, 20:07
Not the Premium Experience Expected
My experience with SMG Umlanga has been extremely frustrating and disappointing from the start. The vehicle purchase process took far longer than it should have, requiring almost daily follow-ups on my part due to poor communication from the salesman. When I collected the vehicle: 1. I did not receive the gift that normally comes with a car purchase. 2. I did not receive the spare keys and still have not received the spare keys, despite being repeatedly told over the past two months that they would be sent “overnight.” 3. There were issues with the tires and windscreen, which eventually got resolved, but only after I proactively took the car to another BMW dealership (Constantia), which provided excellent service in comparison to Umhlanga. The original dealership never took my concerns seriously and the salesman frequently claimed he was “unavailable” when I tried to contact him. Almost like I was not paying for the car. On top of that, there have been major delays with the number plates and registration documentation. I have been driving the car without number plates for almost two months, constantly following up as temporary documentation kept expiring, which made parking at my workplace impossible and caused significant stress. I ultimately had to escalate everything to head office in Johannesburg to get any resolution — something that should never have been necessary. This level of service is unacceptable for a premium brand dealership. It shows poor communication, lack of accountability, and disregard for customers. I would not recommend this dealership to anyone and will certainly never ever purchase a vehicle from them again.
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Thato
1 reviews | Active since Jan 2020
28 Jan 2026, 20:07
Not the Premium Experience Expected
My experience with SMG Umlanga has been extremely frustrating and disappointing from the start. The vehicle purchase process took far longer than it should have, requiring almost daily follow-ups on my part due to poor communication from the salesman. When I collected the vehicle: 1. I did not receive the gift that normally comes with a car purchase. 2. I did not receive the spare keys and still have not received the spare keys, despite being repeatedly told over the past two months that they would be sent “overnight.” 3. There were issues with the tires and windscreen, which eventually got resolved, but only after I proactively took the car to another BMW dealership (Constantia), which provided excellent service in comparison to Umhlanga. The original dealership never took my concerns seriously and the salesman frequently claimed he was “unavailable” when I tried to contact him. Almost like I was not paying for the car. On top of that, there have been major delays with the number plates and registration documentation. I have been driving the car without number plates for almost two months, constantly following up as temporary documentation kept expiring, which made parking at my workplace impossible and caused significant stress. I ultimately had to escalate everything to head office in Johannesburg to get any resolution — something that should never have been necessary. This level of service is unacceptable for a premium brand dealership. It shows poor communication, lack of accountability, and disregard for customers. I would not recommend this dealership to anyone and will certainly never ever purchase a vehicle from them again.
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Mbally M
1 reviews | Active since Jan 2020
15 Jan 2026, 06:13
Poor Service and Damage to Vehicle During Service
I am writing to formally lodge a complaint regarding the extremely poor service I received at SMG Umhlanga (BMW) during a recent vehicle service, as well as damage caused to the vehicle while it was in your care. On the morning of 14th January 2026, I brought the vehicle in for a routine service. From the outset, the service consultant who assisted me, Brian, was dismissive and unprofessional. I felt undermined during our interactions, particularly as the vehicle belongs to my Husband. This created an uncomfortable and unwelcoming experience. There was no SMS or confirmation received to acknowledge that the vehicle had been booked in or was being serviced. I had to constantly call SMG Umhlanga to request updates. Eventually, Brian contacted me at approximately 14:56 to advise that the vehicle was complete and only being washed. When I asked how long this would take, I was told 30–45 minutes, after which I immediately made my way to collect the vehicle. I arrived at approximately 15:31 and was informed that the car was still being washed and that I needed to wait another 30 minutes. By 16:15, having waited well over an hour from the initial completion time, I approached another consultant to ask for assistance. They checked with Brian, who then came to me and stated that “there is a problem.” Brian informed me that the diffuser had spilled onto the start button, causing the vehicle not to start. I immediately questioned how this could have occurred, as the diffuser was located in the cup holder, and how it could have reached the start button. Brian stated that he did not know how it happened, nor who caused the spill, and informed me that the vehicle was now being stripped. At no point did Brian show empathy, take accountability, or attempt to investigate with his team how this incident occurred. Instead, his approach was dismissive and made it seem as though I was at fault. This was unacceptable, particularly given that I brought the vehicle in fully functional, and it was returned to me not starting and damaged while under your care. When I asked what the solution would be, especially as I was now late to fetch my daughter from daycare, I was simply told that transport would be arranged. No explanation, accountability, or reassurance was provided regarding repairs, responsibility, or future implications for the vehicle. Brian indicated that he would contact me before leaving work, which again did not happen unless I continuously followed up myself. Throughout this process, there was a clear lack of ownership, communication, and professionalism. I am deeply concerned about: The damage caused to the vehicle during service The lack of accountability for the spill The dismissive and unempathetic conduct of the consultant Potential future issues arising from the vehicle being stripped Who will be held responsible for any current or future damage
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Mbally M
1 reviews | Active since Jan 2020
15 Jan 2026, 06:13
Poor Service and Damage to Vehicle During Service
I am writing to formally lodge a complaint regarding the extremely poor service I received at SMG Umhlanga (BMW) during a recent vehicle service, as well as damage caused to the vehicle while it was in your care. On the morning of 14th January 2026, I brought the vehicle in for a routine service. From the outset, the service consultant who assisted me, Brian, was dismissive and unprofessional. I felt undermined during our interactions, particularly as the vehicle belongs to my Husband. This created an uncomfortable and unwelcoming experience. There was no SMS or confirmation received to acknowledge that the vehicle had been booked in or was being serviced. I had to constantly call SMG Umhlanga to request updates. Eventually, Brian contacted me at approximately 14:56 to advise that the vehicle was complete and only being washed. When I asked how long this would take, I was told 30–45 minutes, after which I immediately made my way to collect the vehicle. I arrived at approximately 15:31 and was informed that the car was still being washed and that I needed to wait another 30 minutes. By 16:15, having waited well over an hour from the initial completion time, I approached another consultant to ask for assistance. They checked with Brian, who then came to me and stated that “there is a problem.” Brian informed me that the diffuser had spilled onto the start button, causing the vehicle not to start. I immediately questioned how this could have occurred, as the diffuser was located in the cup holder, and how it could have reached the start button. Brian stated that he did not know how it happened, nor who caused the spill, and informed me that the vehicle was now being stripped. At no point did Brian show empathy, take accountability, or attempt to investigate with his team how this incident occurred. Instead, his approach was dismissive and made it seem as though I was at fault. This was unacceptable, particularly given that I brought the vehicle in fully functional, and it was returned to me not starting and damaged while under your care. When I asked what the solution would be, especially as I was now late to fetch my daughter from daycare, I was simply told that transport would be arranged. No explanation, accountability, or reassurance was provided regarding repairs, responsibility, or future implications for the vehicle. Brian indicated that he would contact me before leaving work, which again did not happen unless I continuously followed up myself. Throughout this process, there was a clear lack of ownership, communication, and professionalism. I am deeply concerned about: The damage caused to the vehicle during service The lack of accountability for the spill The dismissive and unempathetic conduct of the consultant Potential future issues arising from the vehicle being stripped Who will be held responsible for any current or future damage
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Magashnin G
1 reviews | Active since Jan 2020
13 Jun 2025, 09:24
Chery SMG Umlanga
From day one of walking into this branch, No staff greets you, female reception just sits on her ass and has a bad attitude, service is just disgraceful for a new branch in a elite area. Just called in today and same attitude from the same reception.
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Magashnin G
1 reviews | Active since Jan 2020
13 Jun 2025, 09:24
Chery SMG Umlanga
From day one of walking into this branch, No staff greets you, female reception just sits on her ass and has a bad attitude, service is just disgraceful for a new branch in a elite area. Just called in today and same attitude from the same reception.
0
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Musa M
1 reviews | Active since Jan 2020
27 May 2025, 18:35
Terrible service
SMG umhlanga broke my car in December 2024 and they don't want to fix it but I've paid them I even have the voice recoding of the person who took the payment and when I asked for their workshop manager Kobus they said he is busy yet they took my money and broke my car. Is it because I'm a black woman is it why they doing this to me 💔😭😭😭😭😭
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Musa M
1 reviews | Active since Jan 2020
27 May 2025, 18:35
Terrible service
SMG umhlanga broke my car in December 2024 and they don't want to fix it but I've paid them I even have the voice recoding of the person who took the payment and when I asked for their workshop manager Kobus they said he is busy yet they took my money and broke my car. Is it because I'm a black woman is it why they doing this to me 💔😭😭😭😭😭
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