MK
Mpenduko K
Active since Oct 2015
5
Reviews
0
Industries
Reviews
5 reviews49 months ago
Account frozen
I took a funeral cover with Standard bank, last month I went to the Mafikeng branch to register a claim, the consultant advised that if I open an account with Standard Bank since I didn't have one it will speedy the payout which I did. I have now learned that the account has been frozen due the certain documents missing. I called the call center and they advised that the missing documents needs to only be submitted to the Mafikeng branch. I find this very disappointing, because firstly I never wanted a bank account with Standard Bank, secondly I believe that I had all the necessary documents at the time of submitting a claim and lastly why am I required to drive more than 300km to submit documents due to incompetency from the consultant and why can I not use branches around me. I would really appreciate it if this matter can be resolved urgently as I need funds in that account
74 replies
61 months ago
Telkom SIM blocked
Telkom is continuing to excel in proving the worst service to its clients. My Telkom SIM that i have been using for 2 years was blocked a month ago, i visited the Telkom store in Sandton and was told that RICA was not done on the SIM i offered to provide documentations for RICA to be done but was told it can not be done a case will have to be logged for the SIM to be unblocked. Three weeks later i visited the Telkom store in Westgate Mall to do a follow on a case that was logged at Sandton only to be told that no case was logged, i asked the lady who was assisting to log a case for me and she said she could not do it i have to call the contact centre. I spoke to a team leader named Zezethu Mdleleni from the contact centre who told me repeatedly that she cannot assist me, my number was blocked and nobody in the whole company can unblock that number even if i provided all forms of documentations for RICA purposes. I am deeply disappointed by the kind of service Telkom is providing to its clients.
0 replies
127 months ago
Disappointing service
I made a transfer from my FNB account to my Capitec account on the 14/11/15 today its the 19/11/15 and yet the funds are not available, I went to a branch where I was told that there is nothing they can do, only the forensics department can help and currently they are not available, I should wait until the 23/11/15 for assistance. I need to pay my accounts on the 20/11/15, this is a huge inconvenience for me, and something should be done about it.
75 replies
128 months ago
BAD SERVICE
We went to find out more information about the education course at the Sasolburg branch, we called before and were told that we had to visit the campus for more info. <br> <br> The low level of service is shocking from the security guard at the gate, she told us the she was too tired to open the gate so we had to park outside.<br> <br> When we got to the receptionist she had such bad attitude she didn't bother lifting her head when she spoke to us as she was busy with a magazine.<br> <br> She told us that only one person dealt with the information we needed and that person is on leave so we should come back some other time.<br> <br> We asked to speak to a superior and were told that we have to wait for an hour or more.<br> <br> I feel that the service there is pathetic and the staff are incompetent, please do something about it.
0 replies
128 months ago
Bad service
I was at Capitec at eyethu mall to make a payment on the loan account i have with them.<br> On my arrival i was given a ticket to see a consultant, i waited until my ticket was called, i explained my matter to him, without out saying anything he stood up and left his desk, he came back after 10 minutes.<br> <br> I was then referred to the tellers to make a payment, and that meant i had to take a new ticket and queue again.<br> There was only one teller who spent at least 5 minutes with each client.<br> <br> The teller then told me there was something wrong with my account and i had to go queue again for consultants.<br> <br> I then asked to see a manager as i felt that the queuing system was unfair, i was told that the manager was busy on a phone.<br> <br> After being sent from pillar to post for 45 minutes just to pay a R100.00 still the manager Ms F Moeti did not bother to make time for me.<br> <br> Half of the staff were not wearing name tags that is including the branch manager, and since the manager does not care about clients, staff can not be expected to.<br> <br> The low level of service at this branch is shocking.
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (60%)
1 Star
2 (40%)