PP
Pratish P
Active since Oct 2015
6
Reviews
0
Industries
Reviews
6 reviews36 months ago
Pathetic customer service and frustrating refund process
I paid for my rental on 22 February 2023. I was then advised that I will not qualify to hire the vehicle as I do not have a credit card to pay for the deposit. I asked if I could pay the deposit via EFT, and that too was not allowed. Hence, I had to cancel my booking. On the same call, I was only told to cancel my booking via Woodford's online platform. I logged into my profile and cancelled the booking. An email from noreply@woodford.co.za confirmed the cancellation on 23 Feb 2023. I followed up with a phone call at the end of the month only to be told that, although I cancelled my booking on Woodford's system, I still have to send an email to their customer care department with my reason for the cancellation, booking reference and my banking details. This system apparently does not notify Woodford of cancellations, hence I wasted a week of my time. I then sent the required email on 3rd April 2023. An automated mail was sent by cuctomercare@woodford.co.za advising me that an agent will contact me within 24 hours. A Woodford employee sent me an email on 03 April 2023 advising me that my refund will be escalated to the finance department to process my refund. I was further advised that this could take up to 14 working days (21 April 2023). 26 April 2023: I sent an email to the Woodford customer care department to follow up. Another Woodford employee responded on the same day and advised that Woodford had too many cancellations, hence the delay. 28 April 2023: Woodford's employee rep**** to say that they will follow up with their finance department. 4 days later, there was still no response/update from Woodford. 2 May 2023: I followed up again only to receive the exact same response Woodford had sent me 6 days prior. 3 May 2023: I sent another follow up mail. 4 May 2023: Response was received from Woodford saying that their finance team left early the previous day, hence the delay in processing my refund. 6 May 2023: I finally received my refund without any other form of compensation for the inconvenience caused. This was the most frustrating customer service experience I've had when dealing with a car rental agency. I will never use Woodford or recommend them to anyone. The fact that I as the customer had to follow up for my refund and only receive it over 2 months later is absolutely pathetic. Woodford has internal systems and controls which cause frustration to customers as opposed to resolving issues timeously. You rather spend more on other reputable car hiring agencies than to go through this frustration with Woodford.
106 replies
38 months ago
Clients are not valued
Clients are under-valued. Service is absolutely terrible. There is no sense of urgency to resolve client matters caused by John Roe Brokers. Clients are not kept in the loop regarding the status of claims and any related matters. If you value your time, look for a broker that cares about you as a client.
0 replies
43 months ago
Arrogant and Rude Service
The outlet store is situated at The Marc in Sandton. They manufacture good furniture but the owner is a nightmare to deal with. He comes across as very rude and arrogant. He tends to change the agreement from time to time and tries to make it look like you are the cause of it. After requesting a refund, he accused me of blackmailing him. He promised that the table will be ready in 2 weeks but he took almost 6 weeks to deliver. He doesn't have the courtesy of giving you updates through the manufacturing process.
0 replies
43 months ago
Disappointing Service Delivery
A few days of work took over a week to complete even though the premises was vacant. They did not clean after completing their work and when I asked them why they had not cleaned properly, the owner advised that they are not a 'cleaning company'. The workers went into one of my rooms and looted my cupboard - when this was taken up with the owner, he outright denied that it was his workers and he blamed the complex security guards. A few hours later, I received a call from his worker to apologize for stealing from me and my goods were returned the next morning. No compensation was offered by the Owner for the theft and inconvenience caused.
0 replies
102 months ago
Pathetic after-sales service
My insurance authorized Glass Doctor to replace my windscreen on 23/10/2017. To start, Glass Doctor did not arrive on the day of the appointment. The replacement was done after I had contacted them directly to re-arrange an appointment. Glass Doctor had installed a Warped windscreen which was very noticeable. Although it was SABS approve, the quality of the Windscreen was poor. Not only was the Windscreen warped (a safety hazard), the installation team damaged my vehicle in multiple locations. Their team did not use the correct tools for the installation, nor did they remove the necessary plastic panels to install the windscreen correctly. There were no suction-cups used. The windscreen was installed skew which resulted in air entering my cabin whilst driving. The paint on the edges of my windscreen opening was damaged during the windscreen removal process. Damage was also done to the plastic components at the bottom corners of my windscreen. I had reported my findings on the day of installation and sent a video of the warped windscreen along with pictures of the damages the day after (24/10/2017). To date, the damages have not been resolved although the installation team acknowledged all the damages. The new windscreen was only installed on 23/11/2017. I had to drive my vehicle with a warped windscreen for a month and Glass Doctor was not concerned that this is a safety hazard. In summary: A warped windscreen was initially installed: This was acknowledged by the Glass Doctor installation team. Damage to paintwork on the edges of the windscreen opening: This was acknowledged by their team on the driver-side panel of the windscreen opening. Damage to plastic panel below windscreen: This was acknowledged by their team, however, they could not explain how it had happened as it is prominent on both ends of the panel. Air entering cabin: This was acknowledged by their team. Mis-aligned VIN Number: This was acknowledged by their team and the reason was explained to me. The VIN was clearly visible so I did not have an issue with this. Apart from the windscreen being replaced, nothing has been done about the damages. From the responses received from Glass Doctor, it is evident that they are avoiding liability for the damages they have caused. I will not use them in future, nor will I recommend their services.
105 replies
128 months ago
Pathetic Service
The builder's name is Elvis Makhuvha, and the name of his company is Elvis Pools and Fish Ponds.<br> <br> I have paid Elvis R33 000 out of the R36 000 he had quoted me.<br> <br> The work supposed to have been completed over a month ago. The problem was that Elvis was getting guys off the street to come and do the work and he was not there to supervise. Due to this, the building work was carried out incorrectly. This resulted in re-doing the work a couple of times. <br> <br> Elvis had made it clear to me that he had under-quoted and required some additional cash to complete the work. I was understanding enough to give him what he had asked for in good faith. He has now let me down, taken my money and refuses to communicate with me. I have tried multiple times by call, sms, email and even his wife in order to get through to him to resolve this matter.<br> <br> He has only completed about 65% of the works and I have paid him about 95% of the quotation (my mistake). Elvis claims to have 10 years of experience behind him yet he takes your money and does not return.<br> <br> He was referred to me by someone reputable but I did not expect such pathetic service.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)