SH
Stuart H
Active since Oct 2015
3
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3 reviews97 months ago
Planet Fitness Justgym Glenanda refuses to respond to contract query
I left South Africa on the 15th of April and went past Planet Fitness Justgym Glenanda to close my account. I was informed that the cancellation fee would be R1205.66, and that I wouldn't be able to transfer my membership to someone else. This is not what was told to me when I first signed up. The gym sales manager, Asif, then promised that he would assist in waiving the cancellation fee or possibly having my membership contract transferred to a new customer. I mailed the gym on 18 April 2018 asking that they keep me updated on the status of my query so I could close the account before the end of the month, but since that time they have not bothered to get back to me. The result is that I am now continuing to pay for a service that I do not use.
0 replies
97 months ago
Terrible travel experience with Standard Bank – still waiting to change OTP from SMS to email after 2 weeks
On the 15th of April, I emigrated to South Korea from SA. As all my banking was done with Standard Bank and I did not have SMS roaming activated, I needed to change the method of OTP delivery from SMS to email. I emailed the ********** email on Tuesday 17 April and was then referred to the ********** email address by Thulani Kieviet from the Complaints Resolution Centre ********** I duly mailed that address the following day. I was unable to call the Standard Bank international line as I did not have a Korean sim card and let Thulani know about this. I followed up with Thulani on the 23rd of April and again on the 26th of April, with no reply from him. I then resorted to messaging the Facebook page, who promised me that their team would look into my query. Of course, this still has not been resolved despite me messaging more than 5 days ago. Long story short – if you are a traveller or regularly outside of South Africa, avoid using Standard Bank at all costs. They will make your life unbearably difficult and couldn't be bothered to take care of simple requests from their customers.
53 replies
128 months ago
Awaiting response on deposit payment
Having vacated a Linprop property on the 1st of October 2015, I was assured by Carina that damages and charges notwithstanding, I would receive my full deposit and interest accrued within seven days.<br> <br> We attended the inspection together on Thursday 1 October and all was in order. I also paid my outstanding invoice immediately after vacating the premises in order to settle my account and avoid the risk of losing my deposit.<br> <br> I then tried to contact Carina numerous times during the week, both on her cell and at the office but to no avail. I was promised feedback on Saturday 10 October but this did not materialise. I simply wanted to find out when I could expect the deposit to be repaid as my understanding of the Rental Act is as follows:<br> <br> \Should there be no amounts owing by the tenant to the rental agent or landlord either for monies owing and unpaid in terms of the lease agreement
75 replies
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