SM
Sally M
Active since Oct 2015
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Trying to log a complaint with Discovery is practically impossible
Despite my forwarding claims they are not been acknowledge. I contacted Discovery and asked for the email for their Complaints Department and was told its complaints@discovery.co.za. I sent an email to this address and received the following.... our message to complaints@discovery.co.za couldn't be delivered. The group complaints only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list. This is the first of two complaints the second one being more serious but I have no idea who I should send it to as Discovery's Complaints Department email seems to be their best kept secret. I have spent 30 mins looking for a complaints email on their website but without success.
2 replies
11 months ago
Discovery goes to all lengths to avoid complaints
Trying to change an address on Discovery Medical Aid is a nightmare. This and the fact there doesn't appear to be a complaints email address on the Discovery website just pushes ones blood pressure up and up. The bots that are meant to help on Ask Discovery are a joke. Trying to speak to a human that can assist with a simple request is impossible.
2 replies
48 months ago
FNB has forgotten the meaning of service and responding to clients
I have a relatively simple query re my credit card. The first call I made to the Credit Card dept at FNB ended up with me being told my calls was being transferred but needless to say I was cut off. My second call resulted in my holding on for 48 min 24 seconds before I was cut off. Sadly FNB has lost the concept of service which is so disappointing as I have banked with them for a number of years.... what has gone so badly wrong with what was once a respected company that one could easily communicate with
1 reply
76 months ago
#support local and Barker Insurance Brokers
Fast, efficient and professional is the best way to describe Barker Insurance. My solar geyser burst and despite frustration dealing with the service provider Barker Insurance Brokers came to the rescue. They were really fantastic in every respect and in no time at all they sorted my claim. A lot of companies could learn the art of service from Barker Insurance Brokers
1 reply
130 months ago
Singles pay a higher premium than married
For the first time in 12 years I received a call from Outsurance checking my details. When asked if I was married or single I said single. I was told my policy states married. I explained I have lived with my partner for 20 years and as far as I am concerned he is my common law husband and I am as good as married. I was told as I am not married I would have to pay a higher premium of approx. R1500.00 a year. I responded by saying I consider this to be discrimination. As a woman with a common law husband does this make me a worse driver than a married woman whose husband may have any one of a number of problems. I find this quite unbelievable.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (60%)
1 Star
1 (20%)