PJ
Pulane J
Active since Oct 2015
3
Reviews
0
Industries
Reviews
3 reviews33 months ago
unprofessional with poor service
The service is very poor, the claim was submitted the 2nd August 2023 till today the 8th August 2023 they still have not make a payment, they will refer you to safrican when you contact them i was told they do not have such a claim on their system, other insurance institutions already made payments with same documents submitted to them including Banks Fnb the best we buried my father with FNB payout, We have been with Bolokanani for over 15 years and this is what we received from them, the admin ladies they follow up with safrican only when you call them and say nothing has been paid, it makes you wonder if they even care about clients.
180 replies
42 months ago
Snatcher bad service
I ordered since the 14th October till now my order not received I keep getting my order is in progress and it will take 7 to 10 days, please do not buy from Snatcher not even sure if I will get refunded after going through other reviews I should just purchase from takealot very reliable
0 replies
128 months ago
bad service/Lack of communication
On the 12th October my iphone6 device was collected for repairs, and I do not have a spare cellphone which I was not an issue as I was told it was going to take 5 working days, On the 15th October I sent Abongile an email do to a follow up on my claim, and there was no reply. On the 16th October I called their office and I was transferred to claims admin and spoke to Ismaeel only then I was told to pay access of R150 then my phone can be sent for repairs which I knew about paying R150. as it is on the contract I signed when I started joining them, the pathetic service I received from Nelisiwe was so inconsiderate the only thing she said on the phone was she receives a lot of emails and she was sorry clearly she is not doing her job, if she was I would have known that my fone is still with them and not sent for repairs because they are waiting for a R150 first then they can send it. I have paid the money and even attached a proof of payment to Ismaeel whom he also went silence after I have sent him an email. I called them again on the 19th October for another follow up, and I was told to wait for another 3 days. I am leaving this insurance.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)