LC
Lana C
Active since Oct 2015
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Extremely poor service
I purchased a GPS cat tracker from this company based on website claims of “precise, real-time location tracking,” proactive pet safety, and reliability both indoors and outdoors. These claims created a reasonable expectation of timely location updates if my cat left a safe area. After querying the tracker’s performance, the CEO explained that the device is not always online, that indoor updates may occur only every 12–24 hours, that live tracking can be delayed or queued, and that indoor accuracy relies mainly on Bluetooth/Wi-Fi beacons rather than GPS. These are material limitations that are not clearly disclosed in the marketing. Instead of acknowledging this mismatch, the CEO was dismissive and insisted there was “absolutely nothing wrong” with the product or website information. I was offered a return only as store credit, less unspecified costs, despite my concerns relating to misleading expectations rather than misuse. This experience reflects poor customer service and marketing that sets unrealistic expectations for a product positioned as a pet safety device.
0 replies
53 months ago
Total disregard towards loyal customer
Good day Last week I upgraded to the iPhone 13 Pro Max at iStore Tyger Valley. The same day I bought a pair of 3rd gen AirPods. I previously had a pair of 2nd gen AirPods. I loved them and used them for about two years. Unfortunately they reached their expiry date earlier this year. I then specifically waited for the 3rd gen AirPods to be released. R3399 later I started using these AirPods. What a big disappointment. They don’t fit, they hurt my ears and they fall out with even the slightest movement. I can’t even imagine walking or running with them - it will be an epic fail. As per my receipt I understood that I would be able to do an exchange/refund within 10 days - with 20% handling fee, which I firstly feel is very unfair. But that wasn’t the worst of my problems. I went back to the iStore 6 days after my purchase but was informed by the manager that returning of AirPods is not allowed because of sanitary reasons. At NO TIME during my purchase or on my receipt was I informed of the fact that AirPods cannot be returned/exchanged. I should have been made aware of this BEFORE purchasing the item. That’s what one would expect when buying an expensive item from a store like yours. I am utterly disappointed in IStore and Apple. I am a very loyal customer with an Apple watch and iPad as well. How else was I supposed to know that these 3rd gen AirPods would be so uncomfortable if you’re not even allowed to try them out? I understand that we live in the time of covid, BUT NOWHERE I was informed about this no return policy. I have now wasted R3399 thanks to iStore’s incredibly unfair policy. Earlier this year I bought earphones through Takealot and I was allowed to return them despite covid. So there must be a way to sanitise and resell these products. If I had the money, I would have replaced every single Apple product I own with one of Apple’s competing brands. I’ve been a loyal customer for the past more than 7 years, but today I am disgusted by the utter disregard for me as customer. I do not want any “this is our policy” answers from you. iStore, you have NOT provided me with the knowledge I needed to make my decision while buying a very expensive item. What I do expect, is a full refund and the option to exchange these most horrible 3rd gen AirPods for something better. Regards Lana
0 replies
66 months ago
No action after cancelling of Telkom services on 14/09/2020
After experiencing non-existent customer services from Telkom, I switched to another ISP and cancelled my services with Telkom on 14 September 2020. The cancellation has still not gone through and I have not heard anything from Telkom yet. I was billed at the end of September and again at the end of October. I need to hear from Telkom ASAP as I cannot continue paying for a service that I’m no longer using and cancelled almost two months ago.
0 replies
113 months ago
Ster Kinekor's service a big disappointment
<p>We've had some serious trouble with Ster Kinekor's system since the website and the app has been changed. A perfectly good and customer friendly system (both the website and the app) was changed into an extremely user unfriendly system with several problems.</p> <p>FOUR times now I've booked our tickets through either the app or the website, then received confirmation via email, but when swiping my card through the computer at the cinema the system said that there was no booking made by that card.</p> <p>The first time (3 Dec) someone helped us when I showed him my email confirmation.</p> <p>The second time (9 Dec) only TWO out of FIVE computers were working, the lady my husband asked for help went through the door behind the counter and avoided eye contact with us while were waiting for help. All of that took so much time that we decided not to go see the movie because we would have been late for the movie by that time. (We arrived there in time and would not have been late if the system ran as it should have.) The movie we were going to see was Inferno, which is by now not showing anymore.</p> <p>The third time (27 Dec) the computer did not recognise our card we once again decided not to go see the movie because we were beyond frustration by then.</p> <p>The fourth time (7 Jan, that being MORE than a MONTH after the first time experiencing this problem AND after contacting Ster Kinkor’s customer services) an assistant behind the counter confirmed that they were having trouble with the computers. Once AGAIN only TWO out of FIVE computers were working.</p> <p>We are extremely disappointed, as we are avid movie goers. We usually go to the cinema once a week. We prefer Ster Kinekor because of the fact that we can use our Vitality discount and because the Ster Kinekor branches are so much closer to us than Nu Metro.</p> <p>I phoned Ster Kinekor’s Ticket Line to report this and was told to forward my confirmation of bookings to a certain address, which I did. A lady replied “with regards to your refund can you please forward me your statement with your double charge and I will take it from there”. I, having ALREADY forwarded TWO confirmation of bookings (which must surely serve as payment confirmations as well), replied asking what exactly it was that she needed. That was on 3 January. I haven’t heard anything from Ster Kinekor since then.</p> <p>We are thus still waiting to be refunded with the amount of R228,50 for movies we couldn’t see because of Ster Kinekor’s POOR system and service.</p> <p>In my emails I informed them that I will have to take the matter further with an organisation like Hello Peter. As nothing is happening, I am now forced to take this step.</p> <p>I still hope the problem can be resolved ASAP.</p>
56 replies
Review Distribution
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1 Star
4 (100%)