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mfanimpela M
Active since Nov 2015
2
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2 reviews10 months ago
Ongoing Billing Issue Despite Contract Fulfillment
I am writing to express my deep frustration and disappointment with the poor customer service I’ve received regarding my contract. My contract began on 1 July 2022 for a duration of 36 months. I have consistently paid all my dues on time. At the end of July this year, I informed your team—well in advance—that I would like to keep the item, as per the rent-to-own agreement. I even received a confirmation letter acknowledging this. Despite this, I was still billed for two additional installments. I followed up with another email to dispute this, yet I have received no clarity. Instead, I am now being told I owe over R800.00—an amount that is completely unexplained and unjustified. This is unacceptable. I feel completely disregarded as a paying customer who fulfilled their end of the agreement. I demand a clear explanation for the outstanding balance and immediate correction of your records. Kindly treat this matter with the urgency it deserves.
3 replies
20 months ago
rude IT NHLS 0113866125 reception
I have a bad encounter with one of the Nhls IT consultant who was rude to me telephonically, she put my call down without helping me until I drop the call for about 5 minutes of not taking when I call for the 2nd time I guess it was her again she said hello when she hear my voice she just cut the call
0 replies
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