HK
Hamid K
Active since Nov 2015
2
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2 reviews21 months ago
Vw tig fault unattended new vehicle
We have purchased a vw tiguan 2024 model in October 2023. About 2500km we started experiencing jerking on the vehicle in reverse mode when in auto. Being a female driver I was not confident to drive the vehicle. After numerous calls I eventually insisted on the vehicle being checked. The workshop manager then met with me. After test driving the vehicle I was told it's normal and nothing I should worry about. I explained I travel daily and need a roadworthy vehicle and that the jerk was loud and becoming frequent. His reply was he didn't experience it while driving and all will be well. Perking became regular louder and frequent to the point it started occurring in drive auto mode not just reverse. We went back to the workshop. They ran various diagnostics. Sent an email to dealer principal. To date we have not received a call. We suggested replacing the vehicle. We were told there is no other in south africa as a newer model is being built which is only available end of 2024. Now understand vw is not holding its value so with each day delayed it decreases in value. We further suggested a different vw vehicle to match what we had as we were accustomed to vw tiguan and it's features. No help at all. We paid a huge deposit for this vehicle and we're trying to salvage that. I even stated I was ignored as I was a female and was not taken seriously. All I asked for was a vehicle which I could confidently drive as I travel alot and alone. Fell on deaf ears. We asked for ombudsman details and vw sa as well as Germany contact details. None of these were provided. At some point the workshop manager admitted they receiving many complaints about spark plugs getting burnt out. Our vehicle was taken in for service at my suggestion and again no fault was picked up. They service manager told us it's the fuel we using that's causing plugs to get burned out. As i could not understand for a new vehicle how this could happen. We asked for a written repoet on the fault so we can submit to the fuel company and to date we have not received same. After servicing the vehicle jerking continued now not just in drive or reverse but whilst driving before taking off. We again reported this to vw and we received no help but blank looks. Service is good when purchasing. After service is pathetic. Not helpful and lie and cover up faults and blame other companies. We have purchased vw before and experienced same lack of interest so much so that we travel to durban to get our vehicles serviced. This I mentioned to the workshop manager as well. No explanation no customer satisfaction at all. Do not purchase from vw. You will loose money and regret your decision. I had eventually manged ro record a video and sent to them of the challenge we were experiencing and still no reply, or help. I even mentioned that if it's a factory default when I first took the vehicle in that I didn't want it and they must take it back. They refused and made every excuse you can think of. I even mentioned that although the vehicle is under warranty, I could not feel safe in it knowing at such low mileage we started experiencing challenges.Now as a female is it my job to find the fault and diagnose the vehicle. If there equipment could not pick up the fault should they not have investigated further wirh vw sa and Germany. it's not a cheap vehicle that we purchased! Last point the dealer principal has now mysteriously left the company.
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