JV
Jacques van der walt
Active since Nov 2015
5
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0
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5 reviews42 months ago
M Sure no feedback
Two years ago when I purchased my used 2014 Fiat Qubo 1.4 Petrol from Worcester Nissan I opted to purchase a 2 year warranty for my vehicle as it was already out of factory warranty, although the mileage was extremely low for its age. With the cost of mechanical or electrical failure I personally though this was a good idea and worth the money I spent on purchasing the warranty, Low and behold just over a year after purchasing the vehicle I had to submit a claim for the vehicle gearbox which developed and issue and some gears and bearings needed to be replaced, M Sure approved the claim and with the parts not being readily available in South Africa it took almost 3 months before the vehicle was eventually fixed. I was impressed with the service received from M Sure at that stage as they where quite quick and sorted the claim out within a reasonable time frame, A couple of weeks ago the vehicles Blue and Me (Bluetooth Audio Unit) gave in and I contacted M Sure to submit a claim. Well that's where things started going wrong, after weeks of fighting with them as they claimed this part/unit was not covered under their policy, even though the policy wording clearly stated that the audio system if OEM fitted including the phone system if OEM fitted are covered, and having to take the matter up with the insurance ombud, they eventually approved the claim to the maximum benefit allocated under the policy. I was glad that we could come to an agreement and that they honored the claim. The repairing dealership unfortunately does not have the part/unit/component as this is ex Italy and can take up to 3 months to get once ordered, the issue being that the dealership would not order the part unless full payment was made for the part/unit/component, I contacted M Sure on the 11th of November and asked them if it would be possible to do a cash settlement for the claim to me, as I would then pay for the part and order it from the supplier/dealer, once received I would then pay out of my pocket for the installation and programming of the unit/part/component, To date I have not received any feedback from M Sure regarding my request, no contact was made, even just to confirm receipt and acknowledge my request. This leaves a bad taste and unfortunately puts me in a predicament as I cannot order the part or get the work done and my vehicle still has the issue for which the claim was submitted and eventually approved.
132 replies
66 months ago
Poor pathetic service and plain ignorance
On 30 September I purchased a second hand Fiat Qubo from Worcester Nissan. We test drove and assessed the car on Sunday the 26th of September and told the sales consultant Gustav that the vehicle has a noise in the engine that sounded like a metal clang followed by what I tough was the drive belts. His words where that they would sort this out. Worcester Nissan delivered the car to my spouse at her place of employment. At this stage the noise was still there although a little more subdued. As time progressed this noise became louder on every start up. We also noticed that the vehicles electric window winding switch on the drivers side door was broken and that the vehicles front brakes where almost metal on metal. As the brakes are a safety issue I had them replaced and the discs skimmed at my cost. I ordered the electric window winding button and paid for it out of my pocket. Worcester Nissan eventually agreed to collect the car, after I laid a formal complaint with the MIO SA (motor industry ombud of South Africa) and attend to the noise. They reported back saying it was the starter motor and replaced it with a USED starter motor, which was even more noisy than the original one. I sent the dealer principal Christoff Vlok a video recording with sound clip of the vehicle being started with the noise now being even worse. He agreed to once more collect the vehicle and have it sorted, whilst all the while asking us to rather cancel the transaction and he would refund us the full amount paid including the costs I have already incurred. This is not an option as my spouse loves the car and it is in an extremely good condition for its age and mileage. They agreed to send the vehicle to the FIAT agents being William Simpson Fiat on 5 November to have the issue assessed and reported back on. I personally called William Simpson on the morning of the 5 November and spoke with the service manager Leon, he could not find any booking that was made for this vehicle at his workshop. This issue has been dragging on for more than a month with us having the vehicle for maybe 3 weeks and it being with Worcester Nissan for almost two weeks with no resolve or it being fixed properly. Christoff Vlok the dealer principal/owner of Worcester Nissan does not want/wish to resolve issue, but would rather take it back and refund, which leads me to believe that he is hiding something. This vehicle should have gone for a multipoint inspection prior to delivery as this is an condition of the 2 year warranty which we purchased with the vehicle. Worcester Nissan could not provide any multipoint check or evidence of it being done, after I asked them for the order made out for the check to be done and or the actual check sheet, they could not produce it. At this stage I don't know what else I need to do to get resolve with this issue. The MIO SA have not been able to find resolve and frankly have not been of any assistance or help with this complaint. Worcester Nissan is unethical, do not have their clients best interest at heart and do not wish to find resolve, they would rather cancel and refund as not to have a "client for life" I have not purchased one vehicle in the last 17 years, but 15 vehicle from various franchise and non franchise dealerships. Never have I experienced such bad service and plain ignorance, and would NOT recommend Worcester Nissan and Christoff Vlok to anyone wanting to purchase a USED vehicle, irrespective of the brand.
112 replies
67 months ago
No communication, No intention to resolve any issues
We purchased a used vehicle from Worcester Nissan 3 weeks ago and are greatly disappointed with the service. Well to be honest the total lack of service as no one even bothers to acknowledge us and the request for assistance. We have some minor issues with the vehicle such as the front brakes that where almost metal on metal, the driver’s side electric window switch that was broken and a metal clang noise when starting up the vehicle followed by noisy drive belts. As brakes are a safety issue I immediately had them replaced, the discs skimmed and new pads fitted at my own cost, something I believe they should have picked up with their multi point check, that should have been done as we purchased a 2 year warranty which requires the check to be carried out. I have sent numerous requests to the dealer principle and sales consultant for assistance, but they chose to ignore us and hope that the problem would disappear. I even contacted Nissan South Africa who has the exact same attitude, as they too have not assisted in getting the matter addressed or resolved. I even received an e mail from the dealer principle relating to CSI (customer satisfaction index), but strangely never received a call to evaluate their service. In my opinion they must have changed my cellular/contact number on their system for the CSI agents not to be able to get hold of me. This in an age where customer retention is a buzz word in almost any business, especially considering that the dealerships gets paid a quarterly CSI incentive by Nissan South Africa if they achieve CSI targets set. If they value their customers the correct thing to do is to establish an open communication channel, assess what the issue/problem is and try and resolve the issues to the best of their abilities to the satisfaction of both parties. Surely this was never their intention. I had to repair the brakes and order and pay for the new electric window winding switch, after sending them e mails with photos of the broken switch, the tax invoice from William Simpson where the switch was ordered and proof that I paid for it. I also sent them the invoice and proof of payment for the front brakes that was replaced. A video with a sound clip was sent to illustrate the noises on cold start up, without any feedback or contact from them. When I decided to purchase another vehicle for my spouse, I scoured the internet for the vehicle we wanted and found a couple online. This specific vehicle is not in great demand and the dealers are normally quite eager to do a deal. I actually found two close to where we stay, but chose to do business with Worcester Nissan. What a disappointment though.
0 replies
122 months ago
authorisation given and then they don't pay
On January 18 we took my daughter to her Paediatrician Dr PR Fourie at Cape Gate Mediclinic as she was complaining of symptoms such related to reflux stomach aches, Dr PR Fourie then decided to have her admitted for test that would be done the following day.<br> <br> At 21h10 on the evening of the 18th of January she was admitted via the emergency entrance and taken to a room.<br> <br> According to the Doctors rooms a booking was made for an procedure to be done first thing the next morning the 19th of January, the procedure in questions being a Gastroscope,<br> <br> She spent the night at Cape Gate Mediclinic and the following morning they found that she was not booked for the procedure and eventually it was only done after 12h00 noon on the 19th of January,<br> <br> On the morning of the 19th of January at 08h32 I received an sms and my spouse received an e mail to her work e mail address (she was in hospital with my daughter since the evening of the 18th) confirming that Discovery has approved the procedure with authorisation number 17906434 for the 18th, thus a day before the procedure was to be done.<br> <br> My daughter was discharged the 19th at 18h40, Discovery has declined to pay.
75 replies
127 months ago
Charged for Three Wiper Blades only fitted two
We had our Nissan Tiida Serviced with Supa Mac in Durban Road Bellville on the 5th of November 2015, they invoiced us for three wiper blades at R475.00 but only replaced the two front wiper blades, instead of replacing the front two and the rear one.<br> <br> I contacted them twice and they wanted us to bring the vehicle back to them for inspection. This is unacceptable as they where the ones who neglected to do the job right the first time, why do we need to go out of our way to take the vehicle to them so that they can look at the wiper blade. Surely they should come to us as it was them that neglected to do what they charged us for in the first place.
0 replies
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