SX
Sbusiso X
Active since Nov 2015
36
Reviews
0
Industries
Reviews
36 reviews3 months ago
mtn does not care
mtn does not take hellopeter serious. Ive written reviews after reviews they care. They are so arrongant my matter has not be attended to. They have not bothered to contact me.
0 replies
3 months ago
MTN is a BAD business!
Mtn is doing it again. I have a contract with mtn that I pay every month via a debit order. I went to the store on the 6th of January 2026 to do a sim swap. The system says that I'm fail a biometritic test due to my face not being 'recognised'. Several attempts were made. Still it failed. Last year the simi**** thing happened. I had to do a smart ID, waited almost 3 months. Went to the store with the new ID but still the system refused to accept my face. This is wrong and insultive. Last year they had to call and someone overidden something for the sim swap to be done. This year they claim all stores use 'biometric', I do'nt have a problem with mtn changing systems, but I have a HUGE problem when the new systems puts me at a disadvantage. Last year I lost lots of money because I had to drive to 180KMs to the store only to be tols that my face is not 'recognised'. This year again, I've done the same two days ago, waste money to go to the store and spend over 3 hours participating in an biometric experiment involuntarily and answering all questions, correctly, but being told that I cannot be assisted. That time I cannot use my sim card with data that was credited in December 2025. Now I have to buy additional data. This is unfair. My face will never be recognised by that biometric test thing, I have done that thing more than 25 times from last year and two days ago. I have changed the ID but I cannot change my face as I can see that mtn has a problem with my face. This is prejudice and insultive. The guys at Nonesi Mall mtn store, especially Christelle, have tried, but still I have no sim card because the biometric test is refusing to have my 0631867255 number being sim swapped. I'm engaging my legal adviser about this matter as I am grossly violeted and unfairly treated. I wanted to cancel this contract and move to vodacom but my legal adviser urged not to as they want to take this matter up. I want to even include ICASA and ombudsman. I feel very disrespected and undermined by mtn. I really hate the fact that I recommended mtn to my friends, family members, collegues and to my business associates, most are using mtn because of my influence. Now Im subjected to this biometric useless experiement that refuses to recognise my face several times, with refrehment upon reshments being done. What should I do? Fight or accept being disrespected? I choose to FIGHT!
0 replies
8 months ago
MTN is very unprofessional
Why are you treating me like this? I do not have a single mtn sim card yet I'm paying for two which are under my contract. I tried several times to understand you. I went to the store, Komani Nonesi Mall Store, to do a sim swap to which I was told that your system does not recognize my face. Your system does not recognize my ID. Its been weeks without connectivity. I now want to cancel my contracts with you, simply you are regarding me as a con, a ****mer. You are treating me like a ********. You made a system that does not even recognize my drivers licence whilst others are recognized. You are really unprofessional. You have a system that does not have alternatives. Its either the machine recoginzes you or not. I even went to home affairs my face and ID are still intact there. I have made a new ID. Like why AM I paying for a service that I'm not getting? Like you're ****ming me. This thing is really frustrating that I have written to the Portfolio Committtee and to my attorneys for intervention. This is really unfair and unprofessional. Sbusiso Xoxo My numbers in question 0631867255 and 0718525031 I'm currently using 0620694831. email ndayeni22@gmail.com
0 replies
8 months ago
mtn is bad
Mtn is abusing me. I went to Nonesi Mall MTN store to do a SIM swap on the 8th of August 2025. I spent 4hours as they were busy scanning my ID and repeatedly scanning my face. I had to even remove my jacket as the system repeatedly rejected my face identity. The system eventually locked my profile. Again, on the 16th of Augus,t I went to the store. I spent 1 hour waiting for my profile to be unlocked. Calls were made to various departments oMtntn with no help until I requested that I speak to the departments they were calling. But still, I got no help as the system refused to identify me. One person used his driving licence, it worked, I tried with my licence it still rejected me. TheSIMm swap was not done. My two contract SIM cards are still not sim swapped: 0631867255 and 0718525031. I'm extremely furious. I spent a lot of money going to the stor,e yet don'tnt get the service I deserve. I even pay for insurance to be treated like thiIt'sIts like I'm a *****,stertreatmentement I'm getting. I even want to cancel the contractsrats. What ****ed me off is that I wenVodacomdacom to do my SIM swap, which took less than 5 minutes.Mtnn is treating me so badly. I want to take this to social media and expose how mtn treats customers. Here is my working number: 0620694831, ndayeni22@gmail.com
0 replies
21 months ago
Old Mutual *****
Old Mutual is not taking its clients seriously. Why would a billion-rand company conduct itself like a dodge unregistered micro lender? I've lodged a ***** case. It's been weeks with no necessary speed and pace to resolve my case and refund money. Is this an indication that OM Group Schemes a ran by *****sters? Why can't you resolve a simply thing that has evidence that a client was *****ed? If this is not resolved, today, I'll be forced to write a thread on Twitter to write about my bad experience.
0 replies
21 months ago
***** of Old Mutual.
Old Mutual took my money *****ulently. I last spoke with them in few minutes. Spent R200 on airtime as the queque is very long. They said my refund will be paid in 5 working days per their email last Friday. Today they're telling me something else. On a serious note. Like I feel like canceling all legit policies that I had for a while with them. I want my refund processed today or I'll take this to my lawyers.
53 replies
37 months ago
Vodacom ****
Vodacom has mislead, misinformed and ****med me. After I spoke with their sales department over the phone early January 2023 I agreed to purchase Huawei through a contract. On the 13th of January 2023 they sent me an email with an attachment titled "New Activation Quote" from nonreply@vodacom.co.za. The Quote should two "Options", namely (a) Option DV2K26CAAZ that had Huawei nova Y61 Mint Green + 2GB Data and Free Theft Cover, (b) Option DV2K26CAAZ that had 1GB Top Up. On both nothing was said about sim cards. On the 19th of January, I received a welcome to vodacom email with no attachments, no information regarding sim cards. That was the last communication I received from vodacom. NO ONE called me or informed about the two sim cards which were delivered with the phone. The sim cards looked exactly the same. I received one device, the Huawei Y61 with 2 look alike sim cards. I inserted the sim cards on the device without knowing which one is insured and which was is not insured with the device. Back in In January until last February there was a coverage problem in Molteno, EC, where I live. Both sim cards only showed x, no service. I tried Twitter using a cousin's phone to inform vodacom. One day one sim card started showing network bars, the other was still with "no service". I tried to activate the device. It was a struggle as the network was weak. I decided to keep the device unused until I go to a nearby town where the coverage is better. Then on the 22nd of February 2023 the device was ****** on my way to Cradock. I tried to blacklist the device on the 28th of February but vodacom started telling me about usage and which sim card is not insured. I went to the Queenstown branch where I finally blacklisted the phone on 7 March 2023. Upon blacklisting there was a problem with the device activated on my contract, it showed Samsung S10 instead of the one I purchased. The guy who helped me at the store emailed for "update". Nothing was done until I called days after. Over the phone the right device was updated with insurance policy. Now the problem becomes when I'm told that from the two sim cards I received with numbers (a) 0829312777 and (b) 0662697603 that it was sim (a) that was insured but this was never told when I received the sim cards and this is despite the fact that I inserted both sim cards, a and b the same day when I attempted to activate the device. The phone is a dual sim and I was of the view that both cards were meant to be used at once. Again the both sim cards were not marked when I received them. Apparently your system picked usage on sim (b) 0662697603 which was one of the cards you gave me and which is the sim which picked network days after. Sim (a) 0829312777 has no usage because it showed "no service" since I inserted both sim cards on the same day. Now I feel ****med because no information was sent or communicated to me about which sim card is the "main" also both cards where exactly the same with none marked. Now I want vodacom to process my insurance claim since I'm not at faulty. A guy from the store using the email mbuvodacom@gmail.com from Queenstown branch has sent the claim form and attachments from 7 March 2023, no one contacted me nor the store about this until yesterday I went to the branch where calls were made. This is making me look at vodacom differently. How can they fail to inform a new customer about how things work? Why were the sim cards not marked? Why was I not informed about my numbers? Vodacom has to process my claim because all this is their fault of customer negligence and violation of the right to information.
106 replies
43 months ago
Sanlam Fraud!
I just spoke to Thando Ngoyi, the past 4 days I've been calling Sanlam call centre with regard to my claim. Yesterday I called and a lady promised the money will be paid today. I don't know why is Sanlam making me feel like a fool? I'm victimized, my money was stolen by Sanlam now I'm must use my own money to call you? Is this how you do business? Is this how you treat clients? You don't care? You don't give a damn?
266 replies
43 months ago
Sanlamfraud-4067420
@SanlamSky I've been waiting for you to solve my complaint, so far nothing is done from your side but money keeps being stolen by you from my side. I gave you all the information & documents. You acknowledged that fraud was committed by your people. It's been 5 weeks now, no clean, ethical company will take a year to solve this kind of a problem. Do you know how this is affecting my budget and financial plans? Are you telling me that Avbob is way better than you in solving problems? How long should I wait for you to finish drinking your coffee instead of paying my money back and stop stealing my money? Should I use all my social media platforms to tell the whole country about how you take people's money and run when they want it back? Should I cause havoc before you treat me right?
266 replies
44 months ago
SanlamFraud
Sanlam you've taken my money though my stop order. 6 unauthorized policies. You asked for documents which I've sent you. You did no acknowledged. I tried calling your 0860485485 number, I wasted more than R50.00 calling you. Why are you doing this to me? You know I even called the radio to share my pain, yesterday we had a union conference I told members of our union about how my money was taken by you. Can you refund me money and remove those 6 policies.
148 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.7777777777777777%)
1 Star
35 (97.22222222222223%)