MD
Michele K
Active since Nov 2015
2
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2 reviews72 months ago
Shockingly bad workmanship and an unfinished job
I had no choice but to use this company as this was an insurance claim by Nedbank. Poor instillation and workmanship meant the floorboards came apart. No surprises there.. no attention to detail and poor finishes. SHOCKINGLY bad teams of workers, the first team who don't appear to know what on earth they were doing, a and the second team turning up hours later than they are supposed to and adhered to NO safety measures during a pandemic with masks off, coughing in my house and asking me for medicine (headache tablets) for a sick worker. This is winter - now 7pm at night and they are cutting and grinding in a small complex having said they would be there at 2pm that very day. After first messing up my floors as they just haphazardly lay Traviata boards over a completely uneven surface as the floorboards come apart, I have to call them to come back to look at the mess. They blame it on a faulty batch of floorboards when actually They then send the same team who wrecked the first job to 'fix it' - which to no surprise they again mess up, with a another half job of the screeding that the floors are so uneven a test we did with a ball ran downhill at a speed in my daughters room the floor was so skew. Enter new team to fix what said first team could not get right. We are now on to the THIRD fix up, the new contractor saying he ‘can’t believe what a mess it is.. The instillation team promised to come and conclude the job that very week once realizing that they had hit a slight snag in that they could not put the boards back where they were before - with the endless fixing/layers of screeding muck up that *surprise* the skirting no longer fits under some spaces as the floor level kept on raising with each mucked up attempt ( go figure! ) I am now sitting with no skirting or quarter rounds and emails ignored and radio silence. It will be taken up with Nedbank insurance and SAWLFA. Have proposed various solutions which are ignored. Please contact me for pictures and if you want a first hand review of this company - I highly recommend thinking twice before going down this route and if an insurance company allocates them, ask for an alternative! mdekock004@gmail.com
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129 months ago
Terrible experience
No pre-instillation steps were undertaken - flooring was laid down on a completely uneven surface resulting in locks breaking. Was told this was normal and that a bouncy floor was acceptable and that I was being unreasonable. <br> <br> Shane shouted at me over the phone to the point I had to ask him to only liaise with me on email going forward, had me in tears feeling as though I was stupid for complaining.<br> <br> The company claims on both quote and website to be accredited by SAWLFA - which undertakes to ensure a high standard of work. On speaking to SAWLFA they confirmed Jardine flooring was NOT a member and was misrepresenting themselves. They are currently investigating. They also confirmed it was a required for a reputable company to check moisture levels, check floor to see where uneven and rectify this pre instillation.<br> <br> Once I mentioned this to Shane he sent me a note saying he had no time to deal with people like me and wanted no more dealings with me. That he was coming to uninstall my floors and refund me. This is the best outcome as I've now arranged for a reputable SAWLFA company to rectify and do it properly this time. Please save yourself time and money and avoid this company.
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