LL
Lauren L
Active since Nov 2015
21
Reviews
0
Industries
Reviews
21 reviews10 months ago
*********. Not offering services I already paid for.
I spent R1 400 on a hair package. I had 3x blowdry's left. I wanted to make an appointment today and I was told they are fully booked and unfortunately I won't get an extension to use the rest of my package. So unfair because it's not my fault you are fully booked today. You guys want the money upfront but are very ********* when it comes to offering the services already paid for.
0 replies
13 months ago
KFC don't honour the promotions they advertise
According to the KFC WhatsApp platform, they are offering a Brekkie Crunch Wrap AND Brekkie Crunch Burger + a free Cappy juice. When I went to KFC Protea Heights to collect my order, Samkeh advised me that their Marketing/IT team must have forgot to update the app because the promotion is over. I told her that I do not agree and that they must provide the customer with what is advertised. I then spoke to Samual and he confirmed the same as Samkeh. This is highly disgusting that an establishment such as KFC cannot honour what is advertised on their website. Un_ethical and In_competent staff.
0 replies
18 months ago
Unauthorized debit order from ABSA / Incompetence
A simple request to ABSA to change my debit order date from the 26th to the 27th and to increase my monthly vehicle installment has turned into a nightmare. Instead of the above, ABSA admitted that they forgot to cancel the debit for the 26th, thus resulting in them attempting to debit me on both the 26th and the 27th, with the payment going through for the 26th (not with the increased amount as requested) but declining for the 27th. I contacted them and advised them once more of the error and the bank fees incurred due to their error and once more reiterated that my installment must be increased. They apologized and said they have rectified the matter. To my surprise, the following month, the debit never went off for either dates because the consultant changed my payment method to cash without my knowledge or consent. This resulted in the payment never going through and now my perfect credit score is *****ed with the last 2 months' issues. In addition to the above, ABSA advised me that they cannot increase my monthly installment and that I should make an EFT payment should I wish to make extra payments. I have brought this to the attention of Charlotte Schutte (Department Manager @ the Pretoria branch) and it's been 6 days that she has not responded even though I have followed up. It is totally unprofessional and disrespectful that Charlotte has not responded to advise how this matter will be addressed and what is going to be done about the negative impact to my credit score. I am urgently requesting feedback in this regard.
53 replies
22 months ago
Thieving company. Paid for a service I'm not receiving.
My fibre expired on the 4th July 2024 and I made payment on the 3rd July 2024. Cool Ideas have still not connected me even though I have provided proof of payment. It's been 5 days that I'm stranded without internet. I've spent numerous hours on the phone speaking to consultants but to no avail. The consultants are painfully in competent and un ethical. I have corresponded withThuli Nxumalo, Ambani Maneba, Lameez Sass and a team leader by the name of Kelly. These are a few names of the MANY consultants I have dealt with and still no resolution. It's absurd that a request like this could be this painful and difficult to resolve. I am seeking urgent correspondence in having this resolved!
53 replies
25 months ago
Vodacom incorrectly bills me R12 863!!
Part 3: Sadly, the integrity and honesty of Vodacom further declines since the events that took place in December. The last conversation I had with Vodacom was on 1 February 2024, where Pinkie, Crystal, Jim and Dean called me to confirm that the matter is resolved and that the 2x Honor 90 phones were received and that my contract would revert back to the Flexi 140 plan that I had previously; and that R518 would be credited to me for the balance of the contract. Upon my shock, I've received an invoice and SMS this morning 19 March 2024, saying that I owe Vodacom R12 863.10. I have contacted Vodacom immediately and a Noluthando confirmed that "there is Equipment: Balance of Contract 15, which you are charged for". I cannot stress enough how in competent and un ethical this company is and I want urgent rectification of this.
112 replies
26 months ago
Good service with trusted organisation
Igrow is a trusted organization with professionals that offer the best service and investment opportunities. A special thanks to Lea and Sandy who assisted me so efficiently.
0 replies
26 months ago
KFC employees don't wash hands
I saw a KFC employee (at Cavendish Center) use the bathroom stall and left without washing hands. I walked to KFC and asked to speak to the manager but this person was not available. Very grossed out.
0 replies
27 months ago
********ly cancelling my cellphone number
This is a continuation from my complaint submitted previously in December 2023. Vodacom collected the phones after wrongfully billing me R875 whereas I was told it would cost R599. The matter was NOT resolved and until today, Vodacom has refused to provide me with the recorded call from RewardsCo employee Mr Naidoo. This man has caused endless problems due to his un ethical ways and blatant lies he told to sell the upgrade. I was told they will investigate and provide feedback withing 2-3 days. It's a month and a half later! Long story short, they collected the phones but un lawfully cancelled my contract number (that I've been using for almost 10 years), instead of just reverting my contract back to the R202 plan it was on before the upgrade was done. I am honestly at my whits end because I have spoken to 50-60 consultants since 12 December 2023. I've spoken to the legal department, social media department, customer care, after sales and upgrades and many more. I've written numerous emails and not 1 person has gotten back to me. I also want to place it on regard that Dean (in the social media department) called me 3 weeks ago and his words were: Why did I even answer the phone from Vodacom as I should know better than to buy things or do the upgrade from telemarketers. He even said that its sales, so anything is possible and this kind thing happens in call centers. But he will investigate and revert back. Still waiting. This is his own brand he is taking about negatively!! ALL I WANT: is for Vodacom to revert my original number back to the R202 contract and cancel the prepaid number!! Why is this simple request so hard. Everything is escalated to a million departments and no one does the work. Absolutely disgusting!!!!
58 replies
28 months ago
Misrepresentation / Lying about pricing
I was called by Vodacom 12 December 2023 to do an upgrade. A Mr. Naidoo from RewardsCo called me and said he can offer me an Honor P90 lite + ear buds at R80 extra, bringing my total contract to R330. I explicitly asked him if I get to keep my R150+ monthly airtime and 2gb monthly data, he said yes. He said in addition to that, I get 50 minutes and 600mb of data. I told him I will only take the offer if I keep my existing benefits and he said yes I will. He then said he can offer me 2 Honor P90 lites + 2 x ear buds for R599. With the same benefits + additional. I took the offer and have had nightmares ever since then. Vodacom is now charging me R875 and they have taken away my benefits of airtime and data and said that Mr Naidoo was lying and that I dont get to keep my benefits. I've called in between 20 -30 times in the last month trying to get it resolved. I've spoken to Edwin Morris and his manager, Oupa Mnisi, in the After Sales department. Edwin escalated my issue to the wrong department, delaying my complaint by over a week. I then spoke Oupa Mnisi and he said he understands and will resolve the matter and that Vodacom would refund me R1800 and give me data and airtime and remove the 50 minutes that I did not ask for. This is also on the recording and it never happened!! I've requested with at least 9 consultants that they must pull the recordings with Mr Naidoo and Mr Mnisi but Vodacom keep on making excuses, saying they escalated to the wrong department. Oupa begged me on the phone not to write an email as they will refund me. It's almost a month later. I've also requested numerous times that I cannot continue to struggle and that Vodacom must just collect these phones and cancel the upgrade!! This too has not happened. Vodacom is an ********* company and I'm sorry to say that all the consultants I have spoken to are ***********.
184 replies
31 months ago
Going the extra mile
I would like to extend a thanks to Janet Rodriguez for being so helpful during my transition to my new house. She solved my queries and went the extra mile. Much appreciated!
0 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
1 (4.761904761904762%)
2 Star
2 (9.523809523809524%)
1 Star
14 (66.66666666666667%)