PH
Peter H
Active since Nov 2015
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
Takealot refuse to supply a product that was ordered.
On 7 March, I ordered and paid for a long-range walkie talkie from Takealot. A few days later the wrong product arrived - a cheaper walkie talkie. I promptly sent the product back asking for it to be replaced, to which I then received the following: "Unfortunately, the specific product you requested for replacement is no longer available from the original seller at the same price." Well, the thing is - this product is still listed on your website at the price I paid so I have no idea why you cannot supply it. Secondly, the onus is on Takealot to honour purchases completed via your website. I suspect at this stage that this is part of a **** and you are deliberately supplying cheaper goods in place of what was actually ordered. And one more thing - great idea to cancel all forms of communication to your company and provide a help system that is more than useless except for a select few inconsequential queries.
0 replies
6 months ago
Vodacom's refusal to cancel a contract
Under no circumstances should you ever think about taking a contract with Vodacom. Even though my contract has expired (more than 3 years old), they refuse to process the cancellation order. The contract is paid via debit order, but they want me to settle the balance via EFT and then ask Vodacom for the debit order money back when it goes through (according to the online agent). This is ridiculous. They want a month's notice, but this is impossible because there is always a balance on the account. Just another way Vodacom has found to retain contract customers against their will.
284 replies
14 months ago
Vodacom Fibre *****
If anyone is thinking of using Vodacom as their Fibre provider, save yourself a lot of pain and rather choose a different company. Six months ago I moved and asked Vodacom to move my fibre line to my new address. Firstly, to set up the line after the move took them 3 weeks! Now, 6 months later, I have been billed for the fibre line at the old address. Trying to contact Vodacom is impossible - I keep on getting forwarded to that stupid AI bot that they insist on using which cannot help with anything. Why is it so difficult to contact Vodacom with a genuine problem? It's like they do not want customers!
336 replies
21 months ago
Vodacom tracker service being discontinued
Last year I purchased a Vodacom tracker from a Vodacom outlet. The service for the tracker is provided through Vodacom's SmartApp. Now I have been informed that this service is being discontinued and the tracker will no longer function. After paying for the tracker, I believe that I should be refunded for the purchase that they are making obsolete not even 2 years later. I have contacted Vodacom twice already via email for a solution but a month later have yet to receive a response. Very poor service.
112 replies
36 months ago
Vodacom Fibre - a no show
If anyone is looking for a fibre connection to their home, I suggest you stay well clear of Vodacom Fibre. The online system to get my fibre connection moved from my old home to a new address is very smooth and quick and they promise a rapid installation, but that is where the service stops. I have been waiting 2 weeks now for them to come in to plug in a router to the fibre line for internet access. First it was last week Friday which came and went. Another phone call and another promise for this Friday which they did not keep - no feedback, no message, just a no show. What they are good at doing however, is sending me emails saying that my 'query has been handed over to FTTH Installation for resolution' every time I get hold of them telephonically. However, that does not help as I never hear back from the FTTH team. Seriously poor service.
0 replies
45 months ago
Continuing fraud at MTN - stay far away from them!
I have just had another call from my bank to authorise a debit order to MTN for a contract+device that I did NOT sign up for. Somebody employed by them have access to their system and can change my personal details like phone number and email address - all OTP's then get routed to them and not me. I have complained about this at a main MTN branch but nothing has been done about it. Luckily I still get notifications from my bank. Stay well away from MTN as your personal details are not secure once handed over.
0 replies
60 months ago
Excellent Service
Excellent prices and service. Delivery arrived within 18 hours of ordering. Will definitely use them again.
0 replies
66 months ago
No honour amongst thieves.
I am very disappointed with the insincere way in which Samsung has handled the Galaxy S20 FE promotion. At the start of November I was emailed a promotion for the S20 FE where it was stated that on the purchase of this phone, we could use the provided code and apply for the Galaxy Buds. It mentioned T's and C's but nowhere were the Terms and Conditions stated and no link was provided to be able to read them. 2 weeks later I purchased this phone based on the promotion I received as the phone does not have a headphone socket and Bluetooth earbuds are the only way to connect. I then submitted the required documentation only to be told I do not qualify because I did not watch the Samsung Unpacked event in September! How were we supposed to know this was a requirement as the T's and C's were not readily available? If I had have known it would have swayed my decision on purchasing the phone and I suspect this was their intention all along. Why send me the promotional email if they knew I did not qualify for the promotion? As someone who has owned S-series phones since Galaxy S II, I find the whole situation shocking. A company should not promise a promotion and then find every loophole available to not honour it once the purchase has been made.
112 replies
67 months ago
New banking website broken on ChromeOS
On 24th September I emailed Nedbank but have not had a response from them. I cannot access the new banking website using ChromeOS which is installed on my laptop. The old site works fine but we are being forced to change to the new site. When I try to access it I get a message regarding maintenance which is rubbish as it works on a Windows-based computer just fine.
0 replies
71 months ago
Lack of service
Their service is non existent! Let's start this story just over 1 YEAR AGO. A telkom telephone pole fell down into my yard and is lying against my garden shed. At first I tried to contact them telephonically - this didn't work as I couldn't get through to anybody after 3 attempts. Next I tried online - this process stopped when they asked for my telkom account number and I didn't have one (who still uses a landline?). Finally I posted on their Facebook account with a photograph and still got no response. So now what must I do? I suppose I could just cut their cable and remove the poles myself - then they could come and repair it when people in the neighbourhood start complaining about the lack of connectivity. It's no wonder customers are leaving this company in droves.
0 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (25%)
1 Star
8 (50%)