JD
Jose F
Active since Dec 2015
4
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0
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Reviews
4 reviews4 months ago
Emperors Palace & Christmas Vilage -- Christmas Experience We Wish We Had Skipped
Extremely Disappointing Christmas Day (2025) Experience! We chose to spend our Christmas Day at Emperors Palace and attend the Christmas Village, expecting a festive and enjoyable family experience. Unfortunately, what we encountered was a complete and absolute disappointment. From the moment we arrived, the level of overcrowding was overwhelming in the parking areas, throughout Emperors Palace, and in all public spaces. The congestion was so severe that at times it was impossible to walk freely through the passages. Frankly, the lack of crowd control felt dangerous. Had there been an emergency, such as a fire, the consequences could have been catastrophic due to the sheer density of people. The biggest let-down was the Christmas Village itself. We had been looking forward to it based on a previous experience with the outdoor Christmas lights, which allowed visitors to walk through a garden-style display. This was nothing like that. From the very start, the experience was unpleasant, with an aggressive and extremely rude staff member at the check in desk where the UV stamps were issued. Beyond that point, the area was again severely overcrowded, with people pushing, stopping abruptly, and blocking walkways. What was advertised as a Christmas Village amounted to very limited decorations, with no real flow, atmosphere, or sense of occasion. It became so uncomfortable that we simply rushed through it, trying to find the exits as quickly as possible. Because we exited early, we arrived over an hour early for our dinner reservation at Tribes, only to be told that they could not accommodate us at all. Due to the overcrowding, there was nowhere to sit or wait anywhere in Emperors Palace, and we ultimately had to sit in our car in the parking lot for over an hour. Dinner at Tribes, when it finally happened, was very average and certainly not worth the price, the wait, or the stress of the day. Another concerning observation was that parking areas, fountains, pavements, stairs, and grassed areas had effectively turned into picnic spots, with people sitting and eating everywhere. As a result, ******* was left scattered throughout these areas, adding to the overall sense of chaos and poor management. The worst part of the day and the worst possible way to end Christmas was trying to leave. From the moment we got into our car until we finally exited Emperors Palace took 90 minutes. There was no visible traffic management, no assistance, and no attempt by Emperors Palace to address or ease the congestion for hours. What makes this experience truly disappointing is that we genuinely expected a magical Christmas Day. Instead, it turned into a stressful and exhausting nightmare. It is deeply sad to see what was once a place we regarded as a great destination deteriorate into what feels like an overcrowded, poorly managed venue focused solely on volume rather than visitor experience. Our honest advice is that if you are planning something special on a public holiday, avoid Emperors Palace and rather invest your time and money in a place that prioritises experience and safety over sheer numbers. A truly disappointed family.
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70 months ago
What a complete ****show App, and the call center is Lies, more Lies and more Lies
On Sunday the 19th of July 2020, I placed an order using the Checkers Sixty60 app, within seconds of the money being deducted from my bank account, I get a Transaction Failed from the Checkers Sixty60 App. At this point I contact the App call center 0800 number 10;42am, I am assured by their call center lady who's name I will not mention on this review, that I have nothing to worry about there is a App "Gateway" problem and this will be sorted out within the hour. I then mention that 1 hour is almost 12pm by which time all orders all stopped etc Again I am reassured that I should not worry, the order will be processed and delivered, that this lady will contact me before the hour is up and confirm that the order is being processed. At 11:21am I make a second call on hold for 13+ minutes and again I am reassured that I have nothing to fear, my orders will be processed and delivered and again I get advised that I will be contacted before 12pm with evidence that all is OK. At 13:12 after 22mins on Hold - Gave up that call At 13:23 I called (while the other call was still on hold) and only had to hold on for +- 7mins, this time I get told that my orders are cancelled and my money will be credited back to my account. So from lie to lie to lie, I have wasted 3,5 hours believeing that Checkers will look after me and my orders, how wrong I was. This was my first and will definitely be the very last time I ever Use the Sixty60 app, once my money has been credited, this app will be deleted. For anyone who is thinking of downloading the Checkers Sixty60... DON'T, you will waste your time, lose money and get lied to.
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70 months ago
No Delivery No Message - WORST Online experience ever!
After 5 months being out of SA and arriving back to be placed into Quarantine, we were advised that we could use Woolworth's Online Shopping or Checkers. I decided to go with Woolworth's (having never placed an online order with them) I did this on the 17th at 10:18am and paid for the shopping. Part of the shopping experience is to book a time slot for delivery, the only delivery available was Saturday 18 July between 2pm and 5 pm (Sandhurst/Sandton) which I booked and accepted. Saturday the 18th 2pm arrives, no delivery no message but it is early, Sat 18th 3pm no delivery / no message I phone the Reception and ask if there is perhaps a package from Woolworth's waiting for me, they advise no, just be patient. Sat 18th 5pm arrives and no delivery - no message. I try the online contact numbers, but they only operate to 5pm, I eventually after 8 attempts get hold of someone at the Sandton Store, who advises me that there was a positive case and the store had to be closed, which I completely agree with and understand. What I am annoyed and upset about is the fact that not one Woolworth's employee phoned me to let me know there would be a problem with the delivery and would I mind waiting an extra day or I can cancel my order (allowing me to online shop with someone else) or that they would arrange for my items to be delivered form the next closest store? My first and this will be my last ever online experience with Woolworth's because if I as a customer get treated this way, then I see no reason to support them at all. I really can not understand how people do not care about customer service at all, I suppose why care when there will be another customer tomorrow.
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126 months ago
Exceptionally POOR (No) Delivery service!!! 10136
I am must admit that disappointed and angry is not enough to cover how I feel at this moment.<br> <br> On the 2nd December 2015 I placed and paid for a order 101366869, the delivery date is clearly set for the 8th December 2015 in Pretoria, I now get and email from Netflorist stating that my order will not be delivered, this is after I spoke with Melissa at your Netflorist call centre at 10:25am this morning & 12:26 pm on the 8th December 2015 on the number 011 287 8200 and she advised me that my delivery is ready and will reach my wife by 16:00pm.<br> <br> Further to that I get told that it is because it's in Pretoria, but this was always the address and not a good enough excuse for NOT honouring your commitment, Netflorist have been awar of this delivery address from the 2nd of December 2015, it was not a new address.<br> <br> Please tell me how I can be happy that my wife's gift will not reach her today????? After I specifically placed the order on the 2nd to ensure that there would be no delays and even after calling Netflorist I still get told that the delivery won't get out??? Is this how Netflorist promise \Sameday Delivery"??? <br> <br> <br> """
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2 Star
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1 Star
3 (75%)