LM
Loshini M
Active since Dec 2015
2
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Reviews
2 reviews15 months ago
Fuel Fest SA ticket refund
I bought tickets last July 2024. I am still awaiting my refund. The bank has been trying to get a hold of Fuelfest SA and to date no response. This is ridiculous and unprofessional. You guys advised to do a chargeback with the bank yet yourl don’t refund.
0 replies
126 months ago
Itemized Billing outstanding since the 02 Nov 2015
I activated my itemized billing on the 02 Nov 2015. I requested back dated copies from Aug 2015 until Nov 2015. MTN customer service advised me each time that they were emailing it through. I was advised my initial request was going to take 5 - 7 working days of which I waited & called them back. Thereafter I was advised it will take 48hrs & then 24hrs. Finally one of the consultants advised me that I needed to pay R18 for each month I requested which I agreed to & they advised me that I will receive my itemized billing within 24hrs. Then i called through again last week only to be referred to the billing dept on 0119123000. Palesa from customer services advised me that she has requested the documents to be sent as an attachment to her. I called in again today & spoke to Moshaladi who told me she was going to walk across to the billing dept &get my itemized billing & email. She said i should give her 2 hours. 4 hours have past & I haven't even received a response from her either. I called in now again & spoke to another Palesa who advised me that she spoke to someone in the billing dept & she will send through shortly. Its now the 09 Dec 2015 and I still don't have it - pathetic
75 replies
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