CC
Charl C
Active since Dec 2015
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Quick resolution and written confirmation from Mobicred
I experienced an apparent arrears issue on my Mobicred account which was time-sensitive. Mobicred responded promptly, clarified the issue, and provided written confirmation of good standing the same morning. Appreciated the quick resolution.
53 replies
4 months ago
Mobicred Bank Statement Administration Causing Incorrect Arrears & Credit Prejudice
Mobicred’s poor bank statement administration and failure to allocate a payment are causing incorrect arrears reporting and prejudicing a home loan application. I have an authorised debit order on my Mobicred account (Account No: 1000618279). Despite this, I received an SMS on 30 October stating the account was in arrears, even though my statement shows the debit order was processed on 25 October. When my bank flagged an arrears amount of approximately R2,400, I made an immediate EFT payment on 18 December in good faith. That payment remains unallocated, the same arrears still reflect on my statement, and Mobicred’s call centre is now alleging that double this amount is due — an amount which does not appear anywhere on my statement and which no agent can explain. This administrative failure, compounded by slow festive-season turnaround times, is now negatively impacting an active home loan application. Required resolution: Immediate allocation of the 18 December payment Written confirmation that the account is up to date Correction of any incorrect credit bureau reporting Explanation for the additional amount claimed by the call centre I look forward to urgent resolution. I believe that a further regulatory escalation can still be prevented.
106 replies
13 months ago
Exceptional Pet Insurance and Service – Highly Recommended!
I cannot thank Oneplan Pet Insurance enough for the incredible support they provided during a traumatic experience. On 13th February, my beloved dog, Yogi, escaped from our complex due to maintenance work and was hit by a car. His injuries were severe—his leg was broken in three places, he had a deep tear wound, and he had lost some teeth due to the impact. From the moment Yogi was admitted to Fourways Veterinary Hospital & Specialist Referral Centre, I was in constant contact with Oneplan. Despite my shock and distress, their team guided me through every step, offering reassurance and handling my claim with incredible efficiency. They took care of everything seamlessly, ensuring that Yogi received the best possible care without financial stress on my part. The costs quickly added up, but Oneplan settled my claim swiftly and without any complications. The process was smooth, transparent, and stress-free—a true testament to their commitment to pet owners. Thanks to their efficiency, I could focus entirely on Yogi’s recovery rather than worrying about financial hurdles. A special thanks to Kim Street at Oneplan Pet Pre-Authorisation for her outstanding assistance and support throughout the process. Her professionalism and dedication made an enormous difference in ensuring everything went smoothly. After six weeks of expert care from the veterinary team, Yogi is now running around happily, with barely any visible scars from the ordeal. I will forever be grateful to Oneplan for making this recovery possible. If you’re considering pet insurance and have any doubts—don’t. Oneplan is exceptional. Their professionalism, compassion, and efficiency make them a must-have for any pet owner. I highly recommend them to anyone who wants peace of mind knowing that their furry family member will be taken care of in any emergency. Thank you, Oneplan, for being there when Yogi and I needed you the most!
53 replies
13 months ago
Exceptional Pet Insurance and Service – Highly Recommended!
I cannot thank One Plan Pet Insurance enough for the incredible support they provided during a traumatic experience. On 13th February, my beloved dog, Yogi, escaped from our complex due to maintenance work and was hit by a car. His injuries were severe—his leg was broken in three places, he had a deep tear wound, and he had lost some teeth due to the impact. From the moment Yogi was admitted to Fourways Veterinary Hospital & Specialist Referral Centre, I was in constant contact with One Plan. Despite my shock and distress, their team guided me through every step, offering reassurance and handling my claim with incredible efficiency. They took care of everything seamlessly, ensuring that Yogi received the best possible care without financial stress on my part. The costs quickly added up, but One Plan settled my claim swiftly and without any complications. The process was smooth, transparent, and stress-free—a true testament to their commitment to pet owners. Thanks to their efficiency, I could focus entirely on Yogi’s recovery rather than worrying about financial hurdles. A special thanks to Kim Street at Oneplan Pet Pre-Authorisation for her outstanding assistance and support throughout the process. Her professionalism and dedication made an enormous difference in ensuring everything went smoothly. After six weeks of expert care from the veterinary team, Yogi is now running around happily, with barely any visible scars from the ordeal. I will forever be grateful to One Plan for making this recovery possible. If you’re considering pet insurance and have any doubts—don’t. One Plan is exceptional. Their professionalism, compassion, and efficiency make them a must-have for any pet owner. I highly recommend them to anyone who wants peace of mind knowing that their furry family member will be taken care of in any emergency. Thank you, One Plan, for being there when Yogi and I needed you the most!
0 replies
13 months ago
Exceptional Care – Highly Recommended!
I cannot thank Fourways Veterinary Hospital & Specialist Referral Centre enough for the outstanding care they provided to my dog, Yogi, after he was hit by a car on 13th February. His injuries were severe—his leg was broken in three places, he had a deep tear wound, and he had lost some teeth due to the impact. Thanks to this incredible team, Yogi has made a remarkable recovery. From the start, Dr Jason Mory provided expert stabilisation and a clear plan of action. Dr Myra Marais offered exceptional care, calling me daily with updates over weekends. Dr Neels du Plessis, the specialist surgeon, devised a careful treatment plan for Yogi’s leg and wound, ensuring the best possible recovery. A huge thanks to Annelize Byleveld in Finance, who helped streamline the process with my pet insurance, and to the nursing personnel, including Carla De Lange, whose kindness and professionalism during bandage and splint changes made all the difference. After six weeks of dedicated care, Yogi is running around happily, with barely a scar from his ordeal. If you want a veterinary team that truly cares, I highly recommend Fourways Vet. Their expertise and compassion are second to none. Thank you to the entire team for saving Yogi!
0 replies
61 months ago
Vodacom's Line Cancellation Process Fail In February
On the 29th of Jan 2021, I cancelled line number 064 657 9821 one month prior to the expiration date of the agreement. On the 1st of Feb 2021, I confirmed with Vodacom that the termination was noted and the reference number for the call was 1-347 774 839 634 22. Despite having terminated the contract in the lawful manner described above, Vodacom again billed me for 064 657 9821 on the 1st of March 2021 on invoice number H5-R5G8K and the Vodacom app shows that they intend to bill me again for April of 2021. I demand for line 064 657 9821 to be cancelled and for a refund of the amounts in question to be effected as soon as possible.
106 replies
122 months ago
ATM NORTHGATE MALL - TAKES DEPOSIT,NO CREDIT ENTRY
The date on which I have to make payment to my (Standard Bank) Blue Bean Credit Card, is the 9th of each consecutive month. <br> <br> On the 09th of April 2016 at 16:30, I went to the Standard Bank ATM (2571) located on the outside of the Standard Bank Branch situated in Northgate Mall. <br> <br> I attempted to deposit R 2,000, but the ATM returned some of the R 100 notes to me. At the time I thought it to have been R 300 in total that was returned to me, but it could have been R 400. <br> <br> The ATM accepted +/- R1, 600.00, and then cancelled the transaction!<br> <br> The ATM did not print a slip indicative of the fact that the deposit had been successful, instead it produced a slip indicative of the transaction to have been cancelled.<br> <br> The money successfully deposited was not released by the ATM, and was not credited to my account.<br> <br> 1) Due to the fact that the ATM is not programmed to reject deposits before it is full, I will now have to take annual leave to rectify the matter if needs be.<br> 2) I will probably have to pay penalty fees for late payment made to my Blue Bean Credit Card. I've never been late with payment to the aforesaid card.<br> <br> None of the Call Centres or aliases contacted were of any help
150 replies
125 months ago
Great Service and a Good Deal!
I want to thank Vodacom Fourways who, by way of Craig Tilbury, provided me with great deals, service and advice on the 12th of December 2015. I have four contracts with Vodacom, each pertaining to a different type of contemporary device, yet my monthly bill is still less than R850 per month should no out-of-bundle rates be due.<br> Both Craig's assistance and the fact that Vodacom's offerings have always made me feel that I have received value for money, is what makes them my service provider of choice. Thank you for a good customer experience.<br>
75 replies
126 months ago
Erroneous testing still not rectified
In the spirit of world AIDS day I decided to pay Lancet a visit to confirm my current status. I decided on a HIV RNA PCR test to detect the RNA of the virus, if any. I phoned their Call Centre and asked whether that test was available and whether it could be done at the Olivedale (All Saints) branch. They confirmed availability at R1, 030 and advised the branch to be open 24 hours a day. On arriving there, I was advised that although they are open 24 hours a day, a nurse is only available up to 16:00 in the afternoon. I was sent to the Olivedale Clinic branch. The Olivedale Clinic branch struggled to find the test on their system, but eventually confirmed its availability, now at R1, 269. Confirmation was twice received of the availability of results within 24 hours. A day later I was phoned and advised that the RNA types of tests are only done on weekdays. I waited 4 more days just to learn that the Olivedale Clinic branch picked the RNA PCR test for the strain of HIV least responsible for known infections, which is not what I'd hoped they'd test for. After a week of investigating who said what, they still have not rectified the position by testing for the correct strain.
75 replies
126 months ago
Dreadful Service
In the spirit of world AIDS day I decided to pay Lancet a visit to confirm my current status. I decided on a HIV RNA PCR test to detect the RNA of the virus, if any. I phoned their Call Centre and asked whether that test was available and whether it could be done at the Olivedale (All Saints) branch. They confirmed availability at R1, 030 and advised the branch to be open 24 hours a day. On arriving there, I was advised that although they are open 24 hours a day, a nurse is only available up to 16:00 in the afternoon. I was sent to the Olivedale Clinic branch. The Olivedale Clinic branch struggled to find the test on their system, but eventually confirmed its availability, now at R1, 269. Confirmation was twice received of the availability of results within 24 hours. A day later I was phoned and advised that the RNA types of tests are only done on weekdays. I waited 4 more days just to learn that reception at the Olivedale Clinic branch picked the RNA PCR test for the strain of HIV least responsible for known infections. 6 days of my life and R1,269 is down the drain, and I doubt Vitality will accept the negative results for the type of strain only responsible for 5% of infections
75 replies
Review Distribution
5 Star
4 (40%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
1 (10%)