TP
Tyrone P
Active since Dec 2015
3
Reviews
0
Industries
Reviews
3 reviews26 months ago
Tyrone P
The Autogroup has always provided me with amazing service and even assisted me with the smaller nitty gritty things. I have always been taken care of with my asset and day-to-day communications where needed. I will continue to sing their praises and recommend them to my family and friends! Keep up the great work.
0 replies
111 months ago
Upgrade / Cancellation
<p>Hi.</p> <p>My wife's phone just stopped working yesterday for no reason at all. We proceeded to go to our nearest MTN store at Mall@reds in Centurion. The lady there informed us that the phone will need to be sent to Midrand to a repairer there, which will take 6-8weeks, however, if we take the phone in ourselves, it takes 24 hours to fix.</p> <p> </p> <p>The lady then said the only repairer in Midrand is actually currently closed due to gas leaks and they do not know when the shop will reopen. Sorry, but it will take even longer most likely. Why is there only one repairer in the whole of Gauteng???</p> <p> </p> <p>The lady then told us we can speak to the upgrade/retention department, explain our story and get a token to use, to upgrade sooner (my wife's upgrade is in the next month or 2). </p> <p> </p> <p>This morning my wife tried calling and got the worst service from the customer care advisers. I also tried calling in myself as I have more time available this morning. I tried 4 times to get through to the upgrade/retention department and waited no less than 10-15 minutes before hanging up and trying again. I am unable to get through to anyone and when I do speak to someone, they pass the buck and transfer without hesitation to which no one answers. What kind of service is that? And to be rude to your customers in the cherry on top. </p> <p> </p> <p>I urgently need assistance herewith. Please get a manager to come back to me as it seems your adviser's/ consultants don't know how to handle customers.</p> <p> </p> <p>Thanks</p> <p> </p> <p>Tyrone P.</p>
56 replies
126 months ago
POOR SERVICE! 2 weeks without any contact back!!!
I have been trying to cancel my services with Telkom since the 1st of December. I called them and they say that i cannot be transferred to the cancellations department as they ONLY work via email. I received a call on the 2nd but received a voice mail to resend it for assistance. Since then i have been sending the SAME cancellation email everyday since the 1st of December to try and get the line cancelled. I was also informed that December has been credited due to being over charged 2 months ago and only now sorted out. Today i received a new bill for end of December. I will NOT pay this bill due to your negligence for not contacting me back to cancel the line end of December with the 30 days cancellation notice. I have given notice with proof thereof but have not been contacted back. This is your fault. CANCEL MY SERVICES. Super POOR service from a national service provider!
75 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)