MM
Mapule M
Active since Dec 2015
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Payment made in error
I mistakenly made an immediate payment to one of your customer's account who happened to be in arrears with her account. My bank could not help me because it was an immediate payment. Your customer then called to have the funds reversed but you refused. I agree that was my error but why am I then penalized for your customer's debt. I need that money reversed and refunded back to me by no later than the 9th of January 2026. That's my transport money to go to work next week.You will the deal with your customer thereafter.
56 replies
5 months ago
Debit order dispute
I am writing to formally raise a complaint regarding the handling of my disputed transaction. I recently lodged a dispute for a transaction of R385 on the 8th of November 2025from my account. However, I have noticed that only half of the disputed amount is scheduled to be credited or reversed to my account, while the remaining balance appears to have been intercepted or withheld without any clear explanation. I kindly request that you: Provide a full explanation for why only part of the disputed amount was processed. Rectify this issue promptly and credit the full amount if no valid reason exists for the interception. Please treat this as a formal complaint under your internal complaints procedure. I expect a written response within the next 24 hours. I refuse to wait 7 -10 business days to get my money. If the matter is not resolved satisfactorily, I will consider escalating it to the [Banking Ombudsman / Financial Conduct Authority / Central Bank] for further review. Thank you in advance for your prompt attention to this matters
53 replies
5 months ago
Refund
I am extremely dissatisfied with the way Zety.xom has handled my refund. I paid for 14 days access and, yet after requesting a refund, I have not received the full amount due to me. It is completely unreasonable that I am being told to wait 7–10 working days for a refund to be processed — especially when the payment was taken immediately at the time of purchase. This kind of delay shows a lack of respect for customers and poor business ethics. This is not acceptable. I wantvmy full refund of R385.00 in the next 24 hours I am demanding that Zety com process the full refund immediately and confirm payment without further excuses or unnecessary delays. I will not hesitate to escalate this matter further if it is not resolved promptly. Customers deserve honesty, efficiency, and professionalism — none of which I’ve experienced in this interaction.
0 replies
20 months ago
Furious and Frustrated
I register my son for the second semester which we were told will start in July 2024. We paid for the registration in April already but til date haven't had any communication. Everytime we call to speak to the student councilors that assisted, we're told they're no longer with the company and get transferred to someone who will assist but the phone rings till it goes off the hook. Does this mean they left and now the company died? Can someone contact me like yesterday
53 replies
52 months ago
Bad Customer Service
I have been waiting for my order since 23 December 2021. Today I contact Home Choice following up on my order, and I was to be told that the order has been requested to return to Home Choice. This is so frustrating as there was no communication.
53 replies
53 months ago
Bad customer service
I've sent two emails to branch@oldmutual.com and till date I have not received no acknowledgement response or any form of communication. Do they even look at those emails. Anybody, somebody please assist.
0 replies
54 months ago
Frustrating
I regret ever getting myself with this company. I've paid up everything and need them to confirm to a credit provider that I have paid up and it is okay for them to proceed with the loan. I cannot wait for 21 days for them to clear name. They point blank refuse to send an email after the credit provider and my attorney have spoken to them.
0 replies
57 months ago
Bad Service
In May I paid an amount of R17 000. 00. When I called to follow up if the payment was received I was told they could not pick it up and the reference I used was incorrect. I went to extremes of getting a detailed proof of payment till date I haven't heard anything back from them. I'm trying to get the account up to date but they are not coming to the party
53 replies
67 months ago
Bad service provider
This has got to be the worst medical aid I've ever had. I don't understand how do you suspend my service for non payment when I'm on debit order. This is ridiculous. Is the suspension not supposed to be effective if you are not receiving payments? Maybe I'm the ridiculous one here but there's is not even a single day you did not get your payment
53 replies
126 months ago
Reversal Of Funds
I mistakenly transferred money to a wrong account...my bad. Called Capitec Bank asking them to reverse the funds from the incorrect account (who's also a Capitec Bank client). I was told about the protocol and that it will take 7 working day. This was on the 25th of November 2015. Till date I haven't had any response, instead I'm the one following up and nothing gets done. I sent endless emails and still no response.This is by far the poorest service I received from any bank. I'm really flabbergasted by the way they're handling this situation.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)