CK
christelle K
Active since Dec 2015
2
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2 reviews45 months ago
Don’t care about their loyal customers and their complaints!!
Several emails were sent by my son to Queen Mothoane, Isuzu South Africa, customer service to urge for an independent investigation into the overselling and over service accusation against Westvaal Secunda. She deliberately ignored several emails and therefor condone the dishonest conduct of their Secunda dealership.
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45 months ago
Overselling and overservicing!!! Stay away
Overselling and over servicing. Break pads were replaced and it was not necessary. My son took his Isuzu Bakkie in for “loss of power”, the service department called him to notify that the vehicle is ready, where I he asked whether the loss of power and shudder is repaired. The lady responded that the technician did not notify anything else being wrong. Thus, my son went to collect the vehicle but still noticed the loss of power and when he I called the dealership, they said they forgot to notify him. Why not call him and tell him that they don't do turbos? Yet they replaced the clutch at a huge expense. They knew the loss of power problem had nothing to do with the clutch but saw a opportunity to make money. Dishonest conduct!! And please don’t think Isuzu South Africa, specifically Queen Mothoane will make any effort to assist and help a brand loyal customer. She deliberately ignored several requests to send an independent contractor out to investigate the issue and to view the parts.
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