WS
Westvaal Secunda
Unclaimed Business
WS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Westvaal Secunda
Westvaal Secunda has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Westvaal Secunda across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIF
Igmare F
1 reviews | Active since Jan 2020
2 Jan 2026, 22:43
Useless
And again Westvaal Secunda failed me. I was without my car for 2 months without being offered a courtesy car for a warranty claim. Got my car back today, made a funny sound. Took it back immediately. Workshop manager, Attie, tells me je doesnt know what causes the sound but it wont let me stand next to the road. And guess what........ Midnight and I am female alone stranded next to the road.
Helpful (0)
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Igmare F
1 reviews | Active since Jan 2020
2 Jan 2026, 22:43
Useless
And again Westvaal Secunda failed me. I was without my car for 2 months without being offered a courtesy car for a warranty claim. Got my car back today, made a funny sound. Took it back immediately. Workshop manager, Attie, tells me je doesnt know what causes the sound but it wont let me stand next to the road. And guess what........ Midnight and I am female alone stranded next to the road.
0
Replies (0)EJvV
Elwi Jansen van Vuuren
1 reviews | Active since Jan 2020
28 May 2025, 18:54
Empty promises and sub standard care and service.
We bought a brand new Foton Tunland 2.0 auto with sidestep, tow bar and rubberising. Upon receiving the vehicle on the showroom floor my husband noticed a dent (before taking possession of the vehicle.) The salesperson Paul Kruger committed to having this repaired and providing a loan vehicle as my husband is disabled, needs transport and can only drive auto vehicles. For the past 5 months I can only infer that it has been a stall tactic to push the repair out of the 6 month claim period according to the CPA as for the past 5 months Paul has been promising to arrange this and still nothing has happened. It is completely unacceptable to sell a person a new bakkie and to hand it over with a dent. Even more unacceptable to keep a client on the line for 5 months to arrange for a simple dent to be fixed. I will not recommend this dealership. I want the dealer principle of Westvaal group and Foton SA to provide feedback on whether they think this is an acceptable level of service and to arrange for this repair and loan vegie that has been promised for 5 months. Also had the experience of when the sidestep had to be added there was no job card sent to the division that needed to fit it. We are escalating this via Westvaal group as well as Foton SA's internal channels as well tomorrow first thing as we are tired of sub standard service and empty promises.
Helpful (0)
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Elwi Jansen van Vuuren
1 reviews | Active since Jan 2020
28 May 2025, 18:54
Empty promises and sub standard care and service.
We bought a brand new Foton Tunland 2.0 auto with sidestep, tow bar and rubberising. Upon receiving the vehicle on the showroom floor my husband noticed a dent (before taking possession of the vehicle.) The salesperson Paul Kruger committed to having this repaired and providing a loan vehicle as my husband is disabled, needs transport and can only drive auto vehicles. For the past 5 months I can only infer that it has been a stall tactic to push the repair out of the 6 month claim period according to the CPA as for the past 5 months Paul has been promising to arrange this and still nothing has happened. It is completely unacceptable to sell a person a new bakkie and to hand it over with a dent. Even more unacceptable to keep a client on the line for 5 months to arrange for a simple dent to be fixed. I will not recommend this dealership. I want the dealer principle of Westvaal group and Foton SA to provide feedback on whether they think this is an acceptable level of service and to arrange for this repair and loan vegie that has been promised for 5 months. Also had the experience of when the sidestep had to be added there was no job card sent to the division that needed to fit it. We are escalating this via Westvaal group as well as Foton SA's internal channels as well tomorrow first thing as we are tired of sub standard service and empty promises.
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Replies (0)SS
Sakkie S
1 reviews | Active since Jan 2020
6 Sept 2024, 17:00
Westvaal Secunda "Isuzu"
Westvaal Secunda "Isuzu" dankie vir julle uitstekende diens. Maak nie saak hoe groot of hoe klein die probleem is nie julle gaan uit julle pad uit om mens te help en julle maak seker julle kliënt is nie net kliënte nie maar word familie... Wil nie mense uitsonder nie, want almal is puik. Maar Tannie Esmé dankie vir al tannie se omgee om seker te maak ons bly gelukkig met die bakkie. En as iets fout gaan seker te maak dit word uit gesort. Moet sê dit is rêrig nog die beste after service wat ek ooit van 'n verkoopdame of man gekry het.......
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Sakkie S
1 reviews | Active since Jan 2020
6 Sept 2024, 17:00
Westvaal Secunda "Isuzu"
Westvaal Secunda "Isuzu" dankie vir julle uitstekende diens. Maak nie saak hoe groot of hoe klein die probleem is nie julle gaan uit julle pad uit om mens te help en julle maak seker julle kliënt is nie net kliënte nie maar word familie... Wil nie mense uitsonder nie, want almal is puik. Maar Tannie Esmé dankie vir al tannie se omgee om seker te maak ons bly gelukkig met die bakkie. En as iets fout gaan seker te maak dit word uit gesort. Moet sê dit is rêrig nog die beste after service wat ek ooit van 'n verkoopdame of man gekry het.......
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Replies (0)LT
Lindi T
1 reviews | Active since Jan 2020
24 Jun 2024, 15:56
Bad service and overpricing for issues caused by them
I would not recommend. I took my car in for its 1st service (15000 km) and it came back with problems. My car had never given me any issues prior and the only reason I took it in was because the service was due and I even booked it a few weeks after it reached 15000kms since everything was running smoothly with it. Sadly, when I got it back, my wheels were not in alignment making it hard to drive. I had to drive to Gauteng during that week and my car was not functioning as it was before and I even regretted having taken it for service. I went back to them and they told me that they would check what the issue was for approx R1,400. The lady at the service reception then went on to lie to me and tell me my car had 1 year service plan and suggested I join a service planning policy which I would have to pay monthly, which I refused, only for me reread my car’s papers and I had a 2 year service plan? Why did she lie? I was not assisted with the problems and I had to go to a mechanic and take my car for wheel alignment at a different service station. I will never ever go back to them. They are the worst, then they become defensive when you call them out. These people will take advantage of you!
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Lindi T
1 reviews | Active since Jan 2020
24 Jun 2024, 15:56
Bad service and overpricing for issues caused by them
I would not recommend. I took my car in for its 1st service (15000 km) and it came back with problems. My car had never given me any issues prior and the only reason I took it in was because the service was due and I even booked it a few weeks after it reached 15000kms since everything was running smoothly with it. Sadly, when I got it back, my wheels were not in alignment making it hard to drive. I had to drive to Gauteng during that week and my car was not functioning as it was before and I even regretted having taken it for service. I went back to them and they told me that they would check what the issue was for approx R1,400. The lady at the service reception then went on to lie to me and tell me my car had 1 year service plan and suggested I join a service planning policy which I would have to pay monthly, which I refused, only for me reread my car’s papers and I had a 2 year service plan? Why did she lie? I was not assisted with the problems and I had to go to a mechanic and take my car for wheel alignment at a different service station. I will never ever go back to them. They are the worst, then they become defensive when you call them out. These people will take advantage of you!
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Replies (0)EZ
Eddie Z
1 reviews | Active since Jan 2020
6 Jan 2024, 06:02
Westvaal secunda service
Had very bad experience two year in a row from the service department. Last year made me come back 3 time due to bad planning with spares. This year requested two times already for a service qoute still no feedback.
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Eddie Z
1 reviews | Active since Jan 2020
6 Jan 2024, 06:02
Westvaal secunda service
Had very bad experience two year in a row from the service department. Last year made me come back 3 time due to bad planning with spares. This year requested two times already for a service qoute still no feedback.
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Replies (0)MB
Mfundo B
1 reviews | Active since Jan 2020
23 Nov 2022, 13:53
Bad attitude
On 14th of November 2022 i visisted the Westvaal Secunda (parts store) to purchase an engine part for my chevrolet spark. I've received a very bad service from the lady at the front desk. She just ignored me and continue chating with her colleague and they did not bother to greet me and i decided to leave without purchased the part for my car. I will never go to their dealer shop as they showed me that i'm not welcome there. Don't bother go there as they have bad attitude.
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Mfundo B
1 reviews | Active since Jan 2020
23 Nov 2022, 13:53
Bad attitude
On 14th of November 2022 i visisted the Westvaal Secunda (parts store) to purchase an engine part for my chevrolet spark. I've received a very bad service from the lady at the front desk. She just ignored me and continue chating with her colleague and they did not bother to greet me and i decided to leave without purchased the part for my car. I will never go to their dealer shop as they showed me that i'm not welcome there. Don't bother go there as they have bad attitude.
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Replies (0)cK
christelle K
1 reviews | Active since Jan 2020
15 Aug 2022, 13:21
Overselling and overservicing!!! Stay away
Overselling and over servicing. Break pads were replaced and it was not necessary. My son took his Isuzu Bakkie in for “loss of power”, the service department called him to notify that the vehicle is ready, where I he asked whether the loss of power and shudder is repaired. The lady responded that the technician did not notify anything else being wrong. Thus, my son went to collect the vehicle but still noticed the loss of power and when he I called the dealership, they said they forgot to notify him. Why not call him and tell him that they don't do turbos? Yet they replaced the clutch at a huge expense. They knew the loss of power problem had nothing to do with the clutch but saw a opportunity to make money. Dishonest conduct!! And please don’t think Isuzu South Africa, specifically Queen Mothoane will make any effort to assist and help a brand loyal customer. She deliberately ignored several requests to send an independent contractor out to investigate the issue and to view the parts.
Helpful (0)
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christelle K
1 reviews | Active since Jan 2020
15 Aug 2022, 13:21
Overselling and overservicing!!! Stay away
Overselling and over servicing. Break pads were replaced and it was not necessary. My son took his Isuzu Bakkie in for “loss of power”, the service department called him to notify that the vehicle is ready, where I he asked whether the loss of power and shudder is repaired. The lady responded that the technician did not notify anything else being wrong. Thus, my son went to collect the vehicle but still noticed the loss of power and when he I called the dealership, they said they forgot to notify him. Why not call him and tell him that they don't do turbos? Yet they replaced the clutch at a huge expense. They knew the loss of power problem had nothing to do with the clutch but saw a opportunity to make money. Dishonest conduct!! And please don’t think Isuzu South Africa, specifically Queen Mothoane will make any effort to assist and help a brand loyal customer. She deliberately ignored several requests to send an independent contractor out to investigate the issue and to view the parts.
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Replies (0)LM
Lufuno M
1 reviews | Active since Jan 2020
1 May 2019, 08:07
They just wasted my time, money and effort.
On Saturday, 27 April 2019, I tried to move my car and realised that one of the tyres was locked. On the following Monday morning I called the roadside assistance and they came and towed my car to the nearest dealer which is Westvaal in Secunda. I arrived in the afternoon and confirmed that the car was in their possession. I was told that no work had been done as it arrived after midday and other cars were being worked on. I was also told that I would get a call first thing in the morning of 30th April, to update me on what had happened and how it would be repaired. I was not called. And I had to call in several times just to get an update. I finally got an update around 17:00 that the brakes had locked and it was fixed. I was also informed by the the lady that I could come and collect the car at 09:00 on the 1st of May 2019. I pointed out to her twice that the first is a holiday but she insisted that I could collect my car. Right now I am standing outside Westvaal Secunda. And it is closed. I have been here since 09:05. And there is no sign of them opening. I tried calling the customer care number on the door but it is not engaging. This is unfair. From having to wait on public transport to get here and walking over two kilometres to be here on time. Now I have to walk five kilometres back to town and hope to get public transport. What ill have I done to deserve such?
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Lufuno M
1 reviews | Active since Jan 2020
1 May 2019, 08:07
They just wasted my time, money and effort.
On Saturday, 27 April 2019, I tried to move my car and realised that one of the tyres was locked. On the following Monday morning I called the roadside assistance and they came and towed my car to the nearest dealer which is Westvaal in Secunda. I arrived in the afternoon and confirmed that the car was in their possession. I was told that no work had been done as it arrived after midday and other cars were being worked on. I was also told that I would get a call first thing in the morning of 30th April, to update me on what had happened and how it would be repaired. I was not called. And I had to call in several times just to get an update. I finally got an update around 17:00 that the brakes had locked and it was fixed. I was also informed by the the lady that I could come and collect the car at 09:00 on the 1st of May 2019. I pointed out to her twice that the first is a holiday but she insisted that I could collect my car. Right now I am standing outside Westvaal Secunda. And it is closed. I have been here since 09:05. And there is no sign of them opening. I tried calling the customer care number on the door but it is not engaging. This is unfair. From having to wait on public transport to get here and walking over two kilometres to be here on time. Now I have to walk five kilometres back to town and hope to get public transport. What ill have I done to deserve such?
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