Empty promises and sub standard care and service.

We bought a brand new Foton Tunland 2.0 auto with sidestep, tow bar and rubberising. Upon receiving the vehicle on the showroom floor my husband noticed a dent (before taking possession of the vehicle.)

The salesperson Paul Kruger committed to having this repaired and providing a loan vehicle as my husband is disabled, needs transport and can only drive auto vehicles.

For the past 5 months I can only infer that it has been a stall tactic to push the repair out of the 6 month claim period according to the CPA as for the past 5 months Paul has been promising to arrange this and still nothing has happened.

It is completely unacceptable to sell a person a new bakkie and to hand it over with a dent. Even more unacceptable to keep a client on the line for 5 months to arrange for a simple dent to be fixed.

I will not recommend this dealership. I want the dealer principle of Westvaal group and Foton SA to provide feedback on whether they think this is an acceptable level of service and to arrange for this repair and loan vegie that has been promised for 5 months.

Also had the experience of when the sidestep had to be added there was no job card sent to the division that needed to fit it.

We are escalating this via Westvaal group as well as Foton SA's internal channels as well tomorrow first thing as we are tired of sub standard service and empty promises.