WL
wanda L
Active since Dec 2015
4
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Reviews
4 reviews19 months ago
Appalling service
I purchased a vehicle from them in June, which I have been experiencing problems with since day 1. A problem I specifically highlighted with a few weeks on collection. I was sent from pillar to post as new problems came up. Their response was so appalling. I ended claiming from warranty for some of the issues but other issues still remain. I was without a car for over 2 weeks going back and forth with them. Upon collection of the vehicle last week Friday, the issue has returned and they are pushing me to claim from warranty. This has been the most stressful purchase to date and I would never buy a car from there again.
0 replies
92 months ago
APPALLING SERVICE FROM WASILA OMAR FNB HOME LOANS
I have been banking with FNB now for over 5 years and found it to be so user friendly and efficient until i started exploring their service offering for homeloans and other related services. I applied for a homeloan and immediately go pre-approved. When it came to the actual approve and provision of a quotation I am being sent from pillar to post with an ineffecient consultant. After I was granted pre-approval on the app i was called by a home loan consultant by the name of Wasila Omar, and she advised I used the app as it was quicker and i would also get a discount on the bond registration. The trail of events is as follows: 17 Sept 2018 - After receiving my OTP from seller i immediately submitted my application on FNB app 18 Sept 2018 - I sent all the required supporting documents to ********** as prompted by the app 19 Sept 2018 - as a result of not having received any acknowledgement or feedback i called the home loans contact centre which informed me that my application status indicates that all the documents i have sent were outstanding which i immediately forwarded to WASILA OMAR that same day 20 Sept 2018 - upon not receiving confirmation that all was in order i followed up on the number that Wasila Omar had provided as a contact number ********** (which never went through). I then called the contact centre and I was told that the system still reflected that the same documents were still outstanding. I asked them to leave a message for Wasila Omar. After that I sent the outstanding documents. After that it was back and forth on additional document requests which I had to call the contact centre each time as I was not getting proper and timeous feedback from the home loan consultant Wasila. This carried on until the 28th Sept, a date I had communicated as critical as I was scheduled to move on the 30th of September. It wasn't until i called my private banker whom indicated that they do not deal with homeloans but spoke to this Wasila on my behalf. I eventually received the AIP at 16:45 pm that friday - 15 minutes before the estate agents office closed. The valuator came on the 1st of October to value the property. Today is 7 days later and i still have not received the quotation. The OTP expires in 2 days and i still have no final approved bond to show. After having evaluated my interaction with Wasila Omar I have reached the reasonable conclusion that she is incompetent, does not take pride in the role she plays in this process - as critical as it is. Her turn-around time for requests from credit is disgracingly slow and a credit assessment process that should have taken atleast 5 to 7 days has taken 21 days. Despite my requests to her and her manager (Nicole Smith) whom I they improve their servicing - it has remained the same. I was advised to approach other banks on the 3rd October to my surprise i have responses from them and final approvals already yet i am still struggling to obtain a simple quotation from FNB yet you have access to my whole financial profile as both my personal and banking business is sitting with you. As a loyal customer of FNB this service is not only appalling but rather disgraceful.
105 replies
125 months ago
Poor Knowledge of product and inability to resolv
A week ago I lodged a complaint regarding my credit card. After requesting that my credit card be sorted out it is still not sorted. It seems to me that the FNB team does not know what they are doing. This is an inconvenience and there is no proper escalation process.
75 replies
126 months ago
Poor Knowledge of product and inability to resolv
IN October 2015 I called in to the FNB credit card division to do a balance transfer on my credit card held with my previous bank. Upon calling the general number credit card contact number I was transferred more than 5 times between other divisions as no one knew what I was talking about. Eventually I got through to the balance transfer division where I was assisted by some lady. The lady then did this balance transfer which resulted to my credit card balance being split into 2 pools of available funds (budget and straight). This appeared to be a transfer from straight to budget. The next day a repayment was deducted from my cheque account before I had even utilised the amount. Then a week later the amount in the budget pool appeared to be utilised even though I had not used my credit card that week. I called in to the bank requesting someone explain these transactions. A lady by the name of Cynthia informed me that they could not assist only balance transfer can assist. No one knew how you get me to balance transfer or why and how these funds were utilised. I'm incurring interest on this amount since October and no one knows how to trace or explain this payment. Unacceptable!
77 replies
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