JR
Julie Rigby-Brink
Active since Dec 2015
3
Reviews
0
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Reviews
3 reviews46 months ago
Hotel from hell
Britannia Airport Hotel Manchester. I was stuck in the small antiquated lift after 11pm with 2 inebriated chaps for 45 min. It jolted twice and seemed to fall. There was no way of alerting hotel reception and after the initial response from the lift call button letting us know they would call a technician, we heard nothing. Eventually one of the chaps prised open the inner lift doors to see we were between floors 4 and 5. In a panicked desperation some 30 min later, the two chaps managed to prise open the outer doors of the 4th floor and squeeze through a small area to jump down 3m to get out. I am 61 years old. This absolutely traumatised me. Shaking and crying I walked down to reception to tell them of the ordeal and their response, “WE OWN THE HOTEL, NOT THE LIFTS.” Reception was not the least bit interested. My room was just outside the lift area on the 6th floor and I could hear the grinding of the lift shaft all night. No technician arrived until the early hours of the morning. I had heart palpitations all night and a sore body on my long haul flight to SA. On the rooms, very basic. No air conditioning. TV remote didn’t work. Plug didn’t fit in the bathtub. Cold water tap in sink didn’t work.
0 replies
126 months ago
MTN Customer service non existent
In reply to my initial complaint against MTN, Alice v d Merwe had a copy of my contract sent to me within 3 days Not once in the past two months was I ever informed that MTN started a clean state with Nashua clients who were taken over by MTN. An email received from Nashua prior to their closure informed us that our contract would continue for the duration (in my case was a further 12months)<br> Bayside branch MTN could not assist me or find my details on their system. I was told to contact MNT directly. Numerous phone calls, Email's from 13/12 to customer service and every MTN email address I could find gave a different ref number. <br> Due to MTN inefficiency I receive a copy of my contract 2 days after it elapsed. Had your customer service been as efficient as you in handling my query, I would have received a copy of my contract within 48 hours of 14th December Samsung would have honoured their 24 month screen repair clause. Ref 140311211
75 replies
126 months ago
Copy of contract required
I have tried for the better part of two months to get MTN to send me a copy of my contract in order to have my screen replaced by Samsung. My original contract was with Nashua mobile and I was transferred to MTN when they closed. MTN customer service is shocking and I certainly will not remain a client once my contract expires. In one email reply I am told to go to the store from where the cell was purchased. (This is after me explaining the situation that Nashua mobile no longer exist) <br> <br> Samsung require either proof of purchase or proof of contract and MTN after numerous emails have been less than helpful. Surely they were given a copy of the contract from Nashua? Seriously, what could possibly be difficult in sending me a copy or a letter stating my name, phone, IMEI, ID etc to have the screen repaired?
75 replies
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1 Star
1 (33.333333333333336%)