SK
Shalom K
Active since Dec 2015
3
Reviews
0
Industries
Reviews
3 reviews9 months ago
7 Years of Harassment Over a Debt That Isn’t Mine!!!!!
For over 7 years, I have endured relentless harassment from this company over a debt that is not mine. The person they’re looking for gave my number during a past relationship - without my knowledge or consent - and despite me explaining this countless times, they continue to call and treat me as though I am responsible. I have also repeatedly communicated this with the individual they're trying to reach as well (Mr Kenneth Leacwe Ref: NP81460). Their agent, Simphiwe Sedumedi, was particularly rude and dismissive today, outright arguing with me after I clearly stated I have no connection to this matter. This behavior is unprofessional, *********, and borders on harassment. No company that respects people’s privacy should behave like this. They have had 7 years to correct their records and yet continue to target me - a person who owes them nothing. This is harassment, plain and simple, and I will not hesitate to escalate this with the National Credit Regulator and the Council for Debt Collectors if this does not stop immediately. If this company can’t manage something as basic as correcting false contact information, how can anyone trust them with something as serious as financial or legal matters? Their conduct is shameful and unacceptable.
0 replies
29 months ago
The customer service care I received from Merlin at their call center was very helpful
The customer service care I received from Merlin at their call center was very helpful. I’m sure he picked up that I was quite frustrated and he managed the situation well. It did take me over 9min waiting on the line to be put through to a consultant though. The support line only has one option and that is for them to send you a payment link. I pressed star which was not given to me as an option and by fluke - I was put through to a consultant after a couple of minutes. All in all I’d say the human service is wonderful. Not so much their technology on the app or by phone.
73 replies
90 months ago
Worst Customer Service
On the 23rd December 2017, I moved from Parklands, Cape Town to Avondale. I informed Telkom of my move after a few weeks so that they could install the wifi in my new place. I was contacted by a technician who asked me what block (in my complex) I stayed in and he said he would be in touch. During this time, I was still being billed for wifi which I was not using in Parklands. I went to the Telkom in Bayside Mall to try get the issue resolved. They put me on the phone with someone from their billing department. I was told that my case would be looked into. I called a million times after that and every time I spoke to someone, they had no record of me laying a complaint. I have been given countless reference numbers which apparently don't exist. It is November 2018 now and I am now in debt for a wifi modem I am not able to use.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)