HS
Heike S
Active since Dec 2015
2
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2 reviews105 months ago
Poor management and shocking maintenance
Lets start with the nice stuff: views are amazing and staff is very friendly. From the moment we arrived things went wrong. Our booking was mixed up and we got a hotel room instead of a self catering unit as booked, reception has no idea reg availability for it runs via a booking portal, 1 hr later and having to pay double we were allocated a rustic cabin. Planks were hanging off the ceiling, carpets were totally burned, nails were sticking out on the deck, curtains had broken off hooks, kitchen cupboards were rotten, TV cabinet falling apart, blind in bedroom can only be half opened... We had booked in for dinner at the restaurant at the hotel, there were 5 tables with patrons and 3 tables sent their food back, including us. I never had such overcooked pasta in my life and my partners "ribs" was 3 chunks of pure fat. No sauces, no salad dressing etc. When we spoke to the food and beverage manager she told us that this is a common complaint and voided our food (which we didnt eat anyway) tunreed out she is also working with the Manager of the Hotel so we told her the issues with the cabin. Again she was quite aware that our maintenance and complaints are very common and she will see what she can sort out. In the morning there were people hammering on the deck, the Tv cabinet and the planks back into the ceiling and that was about it. I wont even go into not having WIFI (which they know there is no reception at the cabins yet they advertise it anyway and give you a wifi password) or the hairdryer (which we then got from reception after assuring them 3 times that it is surely not in the wardrobe). In the morning we wanted to make use of the activities which the folder in our cabin told us to inquire at the reception, the gentleman was very friendly, but clueless (with his neatly ironed shirt spotting 2 big tears on his arm) , and was about to send us on a hiking trail with our bycicles. Also no archery (once again as they advertise on their webpage) and their entertainment room leaves much to be desired (once again in terms of upkeep and maintenance). If it wouldnt have been for the really long and rocky dirt road and the scenery we would have considered to leave. It is a real pitty for there is sure such potential but staff doesnt seem to be trained and maintenance is extremely poor. We wont be back.
61 replies
125 months ago
Worst non-lunch ever
Worst ever! The staff is so noisy and not very attentive and that includes the manager. I ordered a salad and they managed to get 4!!!!! ingredients wrong and even tried to convince me that the strawberry jam they served with it (yes with the salad) is actually balsamic reduction. I sent it back after I pointed out in the menu what the ingredients are supposed to be. My partner's food was served with normal chips instead with sweet potato chips as stated in the menu but he ate it for he was dreading what they might to with it. It took the waitress another 10 minutes to come back to me to let me know they are remaking the salad - Really??? half an hour later I got another bowl of salad and once again - there is the strawberry jam which is now trying to be sold off as cranberry sauce (there were supposed to be real cranberries on the salad).When I called the manageress who was happily joking away and making a noise with the other staff all along (even two other tables next to us complained) she simply blamed 3 other people and that she doesn't know the menu for she is new on the job, but she was aware. Took salad off bill and left hungry. manageress excuse: Dont know menu! Pathetic
0 replies
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