PC
Priscilla C
Active since Mar 2009
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
SMOKING IN RESTAURANT
A huge disappointment, we were having dinner when a man who was playing pool in the restaurant lit up a cigarette the door was open hence the smoke was blowing into our faces, this he proceeded to do thrice, I asked the waitor is was permitted and he said no. No action taken the owner walked in saw this and ignored, people sitting near us also complained and finally paid our bill boxed our food and left, It seemed that he was very friendly with the staff as nobody told him to stop smoking... he cannot be missed wears a peak cap short socks with takkies .... sad that people cannot have respect for rules ... bye Pit Stop
0 replies
6 months ago
Poor Customer Service Experience – Missing Items & Mishandled Follow-Up
Dear Checkers Management, I am writing to express my disappointment regarding a recent experience at your store which has left me questioning the standards of service at what is meant to be a newly revamped Checkers. I had purchased two packets of chocolates which, upon arriving home, I realized were not packed in my shopping bag. I immediately called the store and spoke with someone named Carmen, who assured me that I would receive a call back. Unfortunately, no one contacted me, even by the following day. I then took the time to return to the store in person. To my surprise, I was told that after reviewing the security footage, the chocolates were seen being packed into my bag. This claim was made by someone named Lumwazi. I asked to see the footage myself but was denied access, and the explanation felt dismissive. What followed was even more concerning — while discussing the matter, a manager handed the two packets of chocolates (the very ones I had paid for but not received) to the staff member assisting me. They had been sitting under the counter the entire time. The manager then walked off to speak with Lumwazi, who reportedly just “said sorry.” This kind of service is unacceptable — not only was I initially denied the benefit of the doubt as a paying customer, but it seems staff were quick to shift blame and provide misleading information instead of resolving the matter transparently. It is also troubling that the goods were under the counter all along, raising questions about internal accountability. Is this truly the level of service and integrity we can now expect from the new Checkers? I hope this matter will be taken seriously and appropriate steps will be taken to improve staff training and customer handling in the future. I look forward to your response. Kind regards, Priscilla Coetzee 3/10/2025/ Plumstead / served by Mia Moodley
0 replies
72 months ago
DISGUSTED
we placed an order on the app of KFC Tokai for collection, not to know that you cannot collect but it gets delivered, upon arrival I sent my grandson and his girlfriend in to collect our order and they were rudely told by the female at the entrance that she "DOES NOT HAVE TIME TO DEAL WITH THIS ****" ... sadly my grandson only gave me this information when we arrived home, he chatted to the manager but did not tell him what she said to them in those exact words.. I think he was in too much of a state of shock. Now I am fully aware that the manager knows who this person is and I would like to know what is being done about this because I have never hear any staff member speak this way to a customer, at this stage in our country we should all be grateful to be able to work .. as I for one am .. KFC you do not need people like this representing your name brand. I would in fact like to meet this person and have her explain who she thinks she is to be able to speak to people this way.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)