CB
Claudia B
Active since Dec 2015
6
Reviews
0
Industries
Reviews
6 reviews32 months ago
******
Terrible customer service. Inferior quality products and just very dishonest. Be prepared to lose alot of money
0 replies
35 months ago
Absolutely terrible experience
Called and confirmed that they have walk in availability. When we arrived reception recommended the room without a view. I asked why not the room with the view and she said because you are so beautiful. This should have been my first warning. When we got the room with a view.. There was no view. And the balcony was in fact just the stoep of the bottom floor. We asked the assistant to switch on the aircon since the room was freezing. He assured us it would get warmer. By this time our noses were running already. Half an hour later the room was still freezing. We called for help (with our cellphones as there are no phones in the rooms). While waiting we noticed a very foul smell in the room..either the furniture or materials were smelling from previous guests or simply lack of air.. An hour later the maintenance guy came and looked at the aircon and determined it to be broken. We requested a different room, as it became apparent that the smell was permeating through the passages and the room was unbearably cold. They indicated they did not have one available. The receptionist came down and indicated that the manager is on her way. Much later, sitting in the room waiting for help or relief we decided to pack up and ascertain what is happening. When we got to reception they were going about their business as if nothing was wrong and had we continued waiting we would just have been freezing in the room. We asked to speak to the manager since they refused to give us a refund since the 2 hours we spent there was waiting for the aircon to be switched on in order for us to find a room somewhere else. The manager (Cindy) who I could hear loudly on the other side Was rude and arrogant and could not care less. She offered an extra blanket. Was I supposed to put my head under this blanket. At any rate. After a long debate we decided to leave without our money, destitute and deeply vexed.
0 replies
118 months ago
Vodacom seems untouchable.
<p>I've exceeded my access to Vodacom????? My cellphone is blocked. I cannot call 111 because I've had to phone every day for 2 weeks. I all the while I'm rerouted from one department to the next. Noone responds. I calls are escalated. </p>
53 replies
118 months ago
Constant deceit, feeling powerless and bullied
<p>Vodacom References as Follows:<br />003~SCR4<br />001ECaBTGCYS5NSH- Tamella Gxothiwe<br />Email Customercare dated 7 August 2016<br />Emails to ********** CC ********** CC ********** dated 21/07/2016<br />1- ********** 4916- Recharge History<br />1- ********** 8837- Upgrade and Cancellation<br />1- ********** 7719- Soft Block Line suspensions<br />1- ********** 8345- Soft Block Line Suspensions<br /> ********** 59 Thabiso/Katlego Solutions Department<br />1- ********** 6919- Thabiso Kwinda Manager Johannesburg CBD<br />1- ********** 6919- Dino ****tso/ Gareth Govender cancellations Department<br />Instore consultation Tygervalley 3G Store- Manager 06 August 2016<br />111- Customercare call 05/08/2016 at 08:30 Sipho<br />111- Customercare call 06/08/2016 at 06:30 Lameez<br />111- Customercare call 06/08/2016 at 11:00<br />111- Customercare call 07/08/2016 at<br />111- Customercare call 08/08/2016 at 20:30 Patricia<br />111- Customercare call 08/08/2016 at 21:00 Felicia<br />111- Customercare call 10/08/2016 at 09:00 Kelly<br />111- Several other calls made to Vernacular names who declined to spell or provide reference numbers(kindly refer to call records for ********** 098)<br />As is clear from above references, many attempts have been made to notify Vodacom of various issues relating to the Service Provided.</p>
53 replies
118 months ago
Vodacom is horrible
<p>They won't answer my calls. My complaints fall on deaf ears. And they wont cancel my contract. Their staff are rude and liars and inadequately trained. It's been 8 days of hell</p>
53 replies
125 months ago
Never ending problems. Must pay to end it
On Tuesday 29. 12.2015 I found out about a Summer Promotion of an upgrade to Super Club for R199. This was ideal since I have had unending problems with my branch. I immediately contacted several branches in order to get a rounded understanding of the requirements and procedure.<br> <br> I thereafter contacted my branch telephonically and per email. After not receiving any response I visited the branch. Letanya advised that I am unable to due to an arrear amount on my account. This came as a surprise since Mr Liddle advised that all the charges billed against my account was erroneously done and would be reversed. My account was also frozen for 12 months. an act of bad faith since I have been handed over to debt collectors?<br> <br> In 2014 I approached the branch for cancellation since I had been transferred to Kimberley, which did not have a branch available. Despite circumstances out of my control I had to pay -R 1200(60%) cancellation fee. The count was frozen for 12 months based on documentary proof.<br> <br> In the same year my account started being charged again, which I have been querying since November 2014. It is this arrears preventing me from upgrading to Superclub.<br> I have emails.<br>
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)